Looking to boost your organization’s performance? Based on the Applied Bachelor in Hospitality and Hotel Management, this short program in operations management will help you improve your business’s operational efficiency—an essential requirement for providing a high-quality experience to your customers.
Admission
Until July 1
Until November 1
Course start date
Fall
Winter
Duration
Minimum of 8 months part-time (2 sessions)
Format
In-person
Schedule
Part-time
Language of instruction
French and English (bilingual)
Internships
No
Diploma
Attestation of University Studies
Why choose the Short Program in Operations Management in the Hospitality Industry?
- Work or advance your career in a customer-facing business
- Take a short, targeted, part-time training
- Master the three drivers of performance for hospitality companies (operations, innovation, and revenue management), without losing sight of the customer experience
- Apply new skills seamlessly to your real-world workplace.
High-performance operations for a successful customer experience!
What you will learn
Optimization, Innovation, Performance
Program structure
Duration and schedule
- 9-credit program (3 courses) with fall and winter admission
- Offered on a part-time basis
- Spread over a minimum of 8 months (2 sessions) and a maximum of 3 years part-time
- Schedule, dates and course order are subject to change.
- The ITHQ reserves the right to cancel a course or program if there are insufficient registrations to justify its offering. In such cases, program and registration fees will be refunded in full.
Diploma earned
Undergraduate attestation of studies in Hospitality Business Operations Management
All students are required to follow certain basic rules regarding professional image.
Admission to the program
Admission requirements
To be eligible for this program on the basis of studies, you must meet one of the following conditions:
- Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
- Have completed successfully university-level courses totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
- Hold a diploma obtained outside Québec after at least 13 years of schooling (or 12 years if there is an existing agreement with the Québec government).
You must also:
- Demonstrate proficiency in oral and written French and English.
- Have completed successfully a college or university-level math or accounting course (successful completion of this course must be verified by the beginning of the 2nd session of enrolment in the program).
Note: relevant experience in tourism, hotel management or customer service is considered an asset.
To be eligible for this program on the basis of relevant work experience, you must:
- Be at least 21 years of age.
- Possess appropriate knowledge.
- Have a minimum of 6 months of relevant experience (850 h).
- Have interrupted your full-time studies for at least 2 sessions, excluding the summer session.
You must also:
- Demonstrate proficiency in oral and written French and English.
- Have completed successfully a college or university-level math or accounting course (successful completion of this course must be verified by the beginning of the 2nd session of enrolment in the program).
Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Schedule an appointment with a member of our team to learn more.
Admission application periods
Québec and Canadian applicants
Until July 1 (course start date in September)
Until November 1 (course start date in January)
- We recommend that you submit your application as soon as possible as the number of places available is limited.
International applicants
Not available to international students
Required documents
Here is the list of documents you must include with your application depending on your status:
General documents
- Birth certificate
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Depending on your educational background: latest official transcript from college studies OR latest official university transcript
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
General documents
- Birth certificate
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Official transcripts for the last 2 years of pre-university studies
- Official university transcripts, if you have completed university studies
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts (or equivalent) or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
General documents
- Birth certificate
- Canadian citizenship certificate OR permanent resident card
- Certificat de sélection du Québec (CSQ), if you have one
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Official transcripts for the last 2 years of pre-university studies
- Official university transcripts, if you have completed university studies
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts (or equivalent) or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
Not applicable as this program is not available to international applicants.
Admission application procedure
- Applicants must ensure that they meet the program’s admission requirements before submitting their application.
- Incomplete or late applications will not be accepted.
- For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed above.
- These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.
- Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.
Costs and financial aid
Program fees
Use the program fee calculator to find out about the costs of this program.
Financial aid and scholarships
Looking for financial support for your study project? Find out about the different options available to you.
Career prospects and job opportunities
Build your operational leadership skills
Whether you are already working in the hospitality industry or wish to pursue a career in this field, this short program enables you to further develop your skills in operations management, innovation, and revenue management, so that you can take on new responsibilities or seize new career opportunities.
Why choose the ITHQ
Frequently asked questions
Operations management involves planning, organizing, and optimizing an organization’s activities in order to improve its performance. It combines operational optimization, innovation, and revenue management to provide effective services, create value, and meet customer expectations.
Hospitality businesses are organizations that host, assist, or serve customers, and for which the quality of the customer experience is a key factor in their success. They work primarily in the tourism, hotel, and restaurant services sectors, but also in retail, culture, recreation, healthcare, financial services, local government, and many other fields.
The customer experience does not depend solely on the quality of the service provided. It is also the result of everything that happens behind the scenes: operational planning, team coordination, resource management, innovation, and the ability to adapt quickly to unforeseen circumstances. Effective operations management enables a smoother, more consistent, and more reliable service, which directly contributes to customer satisfaction and loyalty.
In short, a successful customer experience is rarely a matter of chance: it is the result of well-planned and well-executed operations.
This short program helps you develop skills in operations management, innovation, and revenue management and, as a result, improve your organization’s performance as well as contribute to a high-quality customer experience. These skills can help you take on more responsibilities, advance your career, or seize new professional opportunities in the hospitality industry, where customer expectations are changing rapidly and operational efficiency becomes a real competitive advantage.
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