Looking to engage and retain the teams that drive your organization’s success? Based on the Applied Bachelor in Hospitality and Hotel Management, this short program in employee experience management will help you create the conditions for a positive employee experience that benefits both your teams and your customers.
Admission
Until July 1
Course start date
Fall
Duration
Minimum of 16 months part-time (3 sessions)
Format
In-person
Schedule
Part-time
Language of instruction
French and English (bilingual)
Internships
No
Diploma
Attestation of University Studies
Why choose the Short Program in Employee Experience Management in the Hospitality Industry?
- Take a short, targeted, part-time training
- Understand better the factors that influence employee engagement and retention
- Gain practical tools for engaging and retaining your teams
- Develop management practices tailored to the realities of the hospitality industry
- Turn the employee experience into a driver of performance and service quality
Engaged teams for a successful customer experience!
What you will learn
Engagement, Retention, Performance
Program structure
Duration and schedule
- 9-credit program (3 courses) with fall admission
- Offered on a part-time basis
- Spread over a minimum of 16 months (3 sessions) and a maximum of 3 years part-time
- Schedule, dates and course order are subject to change.
- The ITHQ reserves the right to cancel a course or program if there are insufficient registrations to justify its offering. In such cases, program and registration fees will be refunded in full.
Diploma earned
Undergraduate attestation of studies in Management of Employee Experience in the Hospitality Industry
All students are required to follow certain basic rules regarding professional image.
Admission to the program
Admission requirements
To be eligible for this program on the basis of studies, you must meet one of the following conditions:
- Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
- Have completed successfully university-level courses totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
- Hold a diploma obtained outside Québec after at least 13 years of schooling (or 12 years if there is an existing agreement with the Québec government).
You must also:
- Demonstrate proficiency in oral and written French and English.
Note: relevant experience in tourism, hotel management or customer service is considered an asset.
To be eligible for this program on the basis of relevant work experience, you must:
- Be at least 21 years of age.
- Possess appropriate knowledge.
- Have a minimum of 6 months of relevant experience (850 h).
- Have interrupted your full-time studies for at least 2 sessions, excluding the summer session.
You must also:
- Demonstrate proficiency in oral and written French and English.
Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Schedule an appointment with a member of our team to learn more.
Admission application periods
Québec and Canadian applicants
Until July 1 (course start date in September)
- We recommend that you submit your application as soon as possible as the number of places available is limited.
International applicants
Not available to international applicants
Required documents
Here is the list of documents you must include with your application depending on your status:
General documents
- Birth certificate
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Depending on your educational background: latest official transcript from college studies OR latest official university transcript
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
General documents
- Birth certificate
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Official transcripts for the last 2 years of pre-university studies
- Official university transcripts, if you have completed university studies
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts (or equivalent) or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
General documents
- Birth certificate
- Canadian citizenship certificate OR permanent resident card
- Certificat de sélection du Québec (CSQ), if you have one
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Official transcripts for the last 2 years of pre-university studies
- Official university transcripts, if you have completed university studies
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts (or equivalent) or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
Not applicable as this program is not available to international applicants.
Admission application procedure
- Applicants must ensure that they meet the program’s admission requirements before submitting their application.
- Incomplete or late applications will not be accepted.
- For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed above.
- These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.
- Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.
Costs and financial aid
Program fees
Use the program fee calculator to find out about the costs of this program.
Financial aid and scholarships
Looking for financial support for your study project? Find out about the different options available to you.
Career prospects and job opportunities
Develop your team management skills
Whether you already hold a management position or want to take on new responsibilities, this short program helps you build the skills needed to engage teams, enhance the employee experience, and drive your organization’s performance.
Why choose the ITHQ
Frequently asked questions
Employee experience refers to all the interactions a person has within their organization, from the time they are hired until they leave. It is influenced by many factors, including leadership, work climate, recognition, development opportunities, work organization, and company culture. A positive employee experience fosters engagement, retention, and team motivation, while contributing to the organization’s performance.
Hospitality companies are organizations that host, assist, or serve customers, and for which the quality of the customer experience is a key factor in their success. They work primarily in the tourism, hotel, and restaurant services sectors, but also in retail, culture, recreation, healthcare, financial services, local government, and many other fields.
Within a hospitality company, the customer experience is largely driven by the people who deliver the service. Employees who are motivated, committed, and well supported are better able to deliver a high-quality experience, meet customer expectations, and foster positive interactions. By investing in the employee experience, organizations not only foster the wellbeing of their teams, but also enhance customer satisfaction and their overall performance.
Building employee loyalty requires a management approach that puts people at the heart of the organization. Effective communication, inspiring leadership, recognition, opportunities for growth, good work organization, and an environment where employees feel heard and supported all help to strengthen their commitment. By implementing practices tailored to their specific realities, managers can improve the employee experience, foster team loyalty, and reduce staff turnover.
Hospitality companies operate in an environment where the quality of service depends directly on the people who provide it. They often have to deal with variable schedules, seasonality, higher staff turnover, significant cultural diversity within their teams, and rising customer expectations. Managers must therefore adapt their management practices, bring together teams with diverse skill sets, and create a working environment that fosters a high-quality employee and customer experience.
This short program enables you to develop your employee experience management skills so you can rally your teams, foster their commitment, and contribute to your organization’s performance. These skills are useful whether you want to take on more responsibility, advance your career, or seize new professional opportunities in the hospitality companies where staff play a key role in the quality of the customer experience.
Yes. This short program is particularly relevant for business owners and SME leaders, who often play a key role in managing their teams. You will develop practical tools to attract, motivate, and retain your employees, create a more engaging working environment and uphold the quality of service provided to your customers. The concepts covered are tailored to the realities of customer-facing businesses, regardless of their size.
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