University
Continuing education

Short program 9 credits

Short Program in Employee Experience Management in the Hospitality Industry

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Are you already working in the tourism or services industry and want to specialize in employee experience management? Thanks to this short program, you will acquire the necessary knowledge about recruitment, but mostly, employee retention strategies for your hospitality business.

Admission

Until July 1

Course start date

Fall

Duration

Minimum of 8 months part-time (2 sessions)

Format

In-person

Schedule

Part-time

Language of instruction

French and English (bilingual)

Compulsory internships

Diploma

Attestation of University Studies

Overview

Stemming from the Applied Bachelor in Hospitality and Hotel Management, this training course will allow you to develop human resources skills specific to the hospitality industry, with a view to managing, retaining, mobilizing, including and attracting the workforce.

Program key elements

Short training course focussed on employee experience management in the hospitality businesses
Offered on a part-time basis
Courses equally offered in French and English
Practice-based teaching: case studies, real issues, business tours and meetings with professionals in the field
Experienced and passionate instructors

Program structure and courses

Duration and schedule

9-credit program (3 courses) beginning in the fall and winter of each year
Offered on a part-time basis
Spread over a minimum of 8 months (2 sessions) and a maximum of 3 years part-time

Schedule, dates and course order are subject to change.
The ITHQ reserves the right to cancel a course or program if there are insufficient registrations to justify its offering. In such cases, program and registration fees will be refunded in full.

Diploma

Undergraduate attestation of studies in Management of Employee Experience in the Hospitality Industry

All students are required to follow certain basic rules regarding professional image.

Admission

Admission application periods

Québec and Canadian applicants

Until July 1 (course start date in September)

We recommend that you submit your application as soon as possible as the number of places available is limited.

International applicants

Not available to international applicants

Admission requirements

To be eligible for this program, you must:

Demonstrate proficiency in oral and written French and English: refer to the Required language proficiency page for more details.

You must also meet one of the following conditions:

Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
Successful completion of university-level courses with content deemed appropriate for this program totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
Hold a diploma obtained outside Québec after at least 13 years of schooling (or 12 years if there is an existing agreement with the Québec government), OR
Be at least 21 years of age, possess appropriate knowledge, have a minimum of 6 months of relevant experience (850 h) and have interrupted your full-time studies for at least 2 sessions, excluding the summer session.

Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Make an appointment with a member of our team to learn more.

Required documents

Applicants must ensure that they meet the program’s admission requirements before submitting their application.
Incomplete or late applications will not be accepted.
For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed below.
These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.
Important notice! Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.

General documents

Birth certificate
Proof of language proficiency in French (language test result or proof of exemption)
Proof of language proficiency in English (language test result or proof of exemption)

Application based on experience

Last college studies transcript OR last university transcript
Diploma obtained in Québec

Application based on relevant work experience

College studies transcripts and university transcripts, if applicable and even if the program(s) was not completed
Work certificates attesting to work experience relevant to the program
Portfolio (required only for applicants who do not have management experience)
Letter of recommendation from the employer, if applicable

General documents

Birth certificate
Proof of language proficiency in French (language test result or proof of exemption)
Proof of language proficiency in English (language test result or proof of exemption)

Application based on experience

Complete transcripts for the last 2 years of study leading to the university level
Complete university transcripts, if applicable
Diploma(s) obtained

Application based on relevant work experience

College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
Work certificates attesting to work experience relevant to the program
Portfolio (required only for applicants who do not have management experience)
Letter of recommendation from the employer, if applicable

General documents

Birth certificate
Proof of language proficiency in French (language test result or proof of exemption)
Proof of language proficiency in English (language test result or proof of exemption)
Canadian citizenship certificate OR permanent resident card
Certificat de sélection du Québec (CSQ), if applicable

Application based on studies

Complete transcripts for the last 2 years of study leading to the university level
Complete university transcripts, if applicable
Diploma(s) obtained

Application based on relevant work experience

College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
Work certificates attesting to work experience relevant to the program
Portfolio (required only for applicants who do not have management experience)
Letter of recommendation from the employer, if applicable