Would you like to improve the quality of service provided by your organization? Based on the Applied Bachelor in Hospitality and Hotel Management, this short program in hospitality management enables you to develop the skills needed to optimize service operations, enhance the customer experience, and contribute to your company’s performance.
Admission
Until July 1
Until November 1
Course start date
Fall
Winter
Duration
Minimum of 8 months part-time (2 sessions)
Format
In-person
Schedule
Part-time
Language of instruction
French and English (bilingual)
Internships
No
Diploma
Attestation of University Studies
Why choose the Short Program in Hospitality Management?
- Pursue a short, targeted, part-time training
- Get straight to the heart of hospitality management
- Develop practical tools to improve the customer experience
- Make hospitality operations a true lever for quality and performance across your organization
Turn service quality into a key driver of performance!
What you will learn
Measurement, Organization, Optimization
Program structure
Duration and schedule
- 15-credit program (5 courses) with fall and winter admission
- Offered on a part-time basis
- Spread over a minimum of 8 months (2 sessions) and over a maximum of 3 years part-time
- Daytime and evening courses
- Schedule, dates and course order are subject to change.
- The ITHQ reserves the right to cancel a course or program if there are insufficient registrations to justify its offering. In such cases, program and registration fees will be refunded in full.
Diploma earned
Undergraduate attestation of studies in Hospitality Management
All students are required to follow certain basic rules regarding professional image.
Admission to the program
Admission requirements
To be eligible for this program on the basis of studies, you must meet one of the following conditions:
- Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
- Have completed successfully university-level courses totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
- Hold a diploma obtained outside Québec after at least 13 years of schooling (or 12 years if there is an existing agreement with the Québec government).
You must also:
- Demonstrate proficiency in oral and written French and English.
- Have completed successfully a college or university-level math or accounting course (successful completion of this course must be verified by the beginning of the 2nd session of enrolment in the program).
Note: relevant experience in tourism, hotel management or customer service is considered an asset.
To be eligible for this program on the basis of relevant work experience, you must:
- Be at least 21 years of age.
- Possess appropriate knowledge.
- Have a minimum of 6 months of relevant experience (850 h).
- Have interrupted your full-time studies for at least 2 sessions, excluding the summer session.
You must also:
- Demonstrate proficiency in oral and written French and English.
- Have completed successfully a college or university-level math or accounting course (successful completion of this course must be verified by the beginning of the 2nd session of enrolment in the program).
Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Schedule an appointment with a member of our team to learn more.
Admission application periods
Québec and Canadian applicants
Until July 1 (course start date in September)
Until November 1 (course start date in January)
- We recommend that you submit your application as soon as possible as the number of places available is limited.
International applicants
Not available to international applicants
Required documents
Here is the list of documents you must include with your application depending on your status:
General documents
- Birth certificate
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Depending on your educational background: latest official transcript from college studies OR latest official university transcript
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
General documents
- Birth certificate
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Official transcripts for the last 2 years of pre-university studies
- Official university transcripts, if you have completed university studies
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts (or equivalent) or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
General documents
- Birth certificate
- Canadian citizenship certificate OR permanent resident card
- Certificat de sélection du Québec (CSQ), if you have one
- Proof of French language proficiency (language test result or proof of exemption)
- Proof of English language proficiency (language test result or proof of exemption)
Application based on studies
- Official transcripts for the last 2 years of pre-university studies
- Official university transcripts, if you have completed university studies
- All diplomas obtained
- Official employment certificates attesting to any work experience relevant to the program (an asset)
Application based on relevant work experience
- If you have completed post-secondary studies: official college transcripts (or equivalent) or official university transcripts, including for incomplete programs
- Official employment certificates attesting to a minimum of 850 h of work experience relevant to the program
- Portfolio
- Letter of recommendation from an employer (an asset)
Additional fees will apply for the assessment of applications based on work experience.
Not applicable as this program is not available to international applicants.
Admission application procedure
- Applicants must ensure that they meet the program’s admission requirements before submitting their application.
- Incomplete or late applications will not be accepted.
- For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed above.
- These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.
- Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.
Costs and financial aid
Program fees
Use the program fee calculator to find out about the costs of this program.
Financial aid and scholarships
Looking for financial support for your study project? Find out about the different options available to you.
Career prospects and job opportunities
Develop your expertise in Hospitality Management
Whether you’re already working in the hospitality industry or looking to enter the sector, this short program helps you perfect your hospitality management skills so you can provide a greater customer experience, uphold service standards, and advance your career.
Why choose the ITHQ
Frequently asked questions
Hospitality management involves designing and overseeing the conditions required to deliver a high-quality customer experience. It encompasses teams, operations, and services management to ensure that every customer interaction drives satisfaction, loyalty, and organizational performance. Although historically associated with hotels, the concept of hospitality now applies across a wide range of sectors, including tourism, restaurant services, recreation, transportation, retail, and professional services.
Hospitality is a management approach that places the customer experience at the heart of an organization’s decisions. It is reflected not only in the quality of interactions, but also in the services provided, the processes, the environments, and the practices that enable people to feel valued, cared for, and well supported. That is why hospitality operations can be a key driver of quality, performance, and distinctiveness for companies.
Hospitality management is a sought-after skill in many sectors where the customer experience plays a strategic role, including tourism, hotel management, restaurant services, retail, recreation, and health care services. This training program can help you advance to positions with greater responsibilities or further your career in fields related to customer experience, service quality, or team management.
The choice depends on your career goals and the level of specialization you’re seeking.
The Short Program in Hospitality Management is ideal if you want to acquire practical tools to structure hospitality practices, improve service quality, and optimize the customer experience within your organization quickly. Shorter and more targeted, it is ideal for people who want to perfect their skills or address a specific need in their workplace.
The Certificate in Hospitality Management and Customer Experience Design offers more in-depth training. In addition to addressing customer service management practices, it enables learners to acquire expertise in customer experience, team engagement, and organizational performance. It is designed for people who wish to deepen their knowledge or pursue a more comprehensive academic specialization.
Good to know: Since all courses in this program are part of the Certificate in Hospitality Management and Customer Experience Design, courses successfully completed as part of the short program will automatically be recognized if you choose to continue your studies toward the certificate.
Yes. This program is designed for business owners and SME leaders as well as managers who wish to improve their customer service practices. You’ll learn how to analyze your work practices, optimize your service processes, and implement concrete solutions to improve the customer experience. The tools provided are directly applicable to the realities of businesses that hosts customers, regardless of their size.
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