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University
Continuing education

Certificate 30 credits

Certificate in Hospitality Management and Customer Experience Design

Submit your application Compare this program

Are you already working in the tourism or services industry and want to specialize in customer experience? Thanks to this certificate, you will acquire the necessary skills for the planning, design and implementation of an authentic and memorable experience for your customers.

Admission

Until August 1
Until November 1

Course start date

Fall
Winter

Duration

1 year full-time (3 sessions)

Format

In-person

Schedule

Full-time
Part-time

Language of instruction

English
French

Compulsory internships

No

Diploma

Certificate

Overview

Stemming from the Applied Bachelor in Hospitality and Hotel Management, this training course introduces all the steps that lead to a first-rate customer reception. It covers topics such as perception, resources to be implemented and constraints to be anticipated in order to plan a memorable experience for your visitors.

Program key elements 

  • Training course focussed on hospitality management and customer experience design 
  • Offered on a full-time or part-time basis 
  • Courses equally offered in French and English
  • Practice-based teaching: case studies, real issues, business tours and meetings with professionals in the field
  • Experienced and passionate instructors

Learn how to create memorable customer experiences

What you will learn
Become a hospitality ambassador in your workplace

  • Challenges and realities of the hospitality industry
  • Quality and customer experience
  • Managing operations, revenue and performance in the hospitality industry
  • Product innovation and marketing

Program structure and courses

Duration and schedule

  • 30-credit program beginning in the fall and winter of each year 
  • Offered on a full-time or part-time basis
  • Spread over 1 year on a full-time basis and over a maximum of 5 years on a part-time basis
  • Daytime and evening courses

  • Schedule, dates and course order are subject to change.
  • The ITHQ reserves the right to cancel a course or program if there are insufficient registrations to justify its offering. In such cases, program and registration fees will be refunded in full.

Diploma

Undergraduate Certificate degree in Hospitality Management and Customer Experience Design

All students are required to follow certain basic rules regarding professional image.

Admission

Admission application periods

Québec and Canadian applicants

Until August 1 (course start date in September)

Until November 1 (course start date in January)

International applicants

Until March 1 (course start date in September)

Admission requirements

To be eligible for this program, you must:

  • Demonstrate proficiency in oral and written French and English: refer to the Required language proficiency page for more details.
  • Have completed successfully a college-level math or accounting course. Successful completion of this course must be verified by the beginning of the second session of enrolment in the program. 

You must also meet one of the following conditions: 

  • Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
  • Successful completion of university-level courses with content deemed appropriate for this program totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
  • Hold a diploma obtained outside Québec after at least 13 years of schooling, OR
  • Be at least 21 years of age, possess appropriate knowledge, have a minimum of 6 months of relevant experience (850 h) and have interrupted your full-time studies for at least 2 sessions, excluding the summer session.

Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Make an appointment with a member of our team to learn more.

Required documents

  • Applicants must meet all of the requirements of their chosen program and provide all required documents. Incomplete or late admission application file will be considered ineligible.
  • In order for your file to be considered complete, be sure to upload legible copies of all official documents required by your status in PDF format. 
  • Documents that are not in French or English must be accompanied by an official translation in French or English.

General documents

Application based on experience

  • Last college studies transcript OR last university transcript
  • Diploma obtained in Québec

Application based on relevant work experience

  • College studies transcripts and university transcripts, if applicable and even if the program(s) was not completed
  • Work certificates attesting to work experience relevant to the program
  • Portfolio (required only for applicants who do not have management experience)
  • Letter of recommendation from the employer, if applicable

General documents

Application based on experience

  • Complete transcripts for the last 2 years of study leading to the university level
  • Complete university transcripts, if applicable
  • Diploma(s) obtained

Application based on relevant work experience

  • College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
  • Work certificates attesting to work experience relevant to the program
  • Portfolio (required only for applicants who do not have management experience)
  • Letter of recommendation from the employer, if applicable

General documents

  • Birth certificate
  • Proof of language proficiency in French (language test result or proof of exemption)
  • Proof of language proficiency in English (language test result or proof of exemption)
  • Canadian citizenship certificate OR permanent resident card
  • Certificat de sélection du Québec (CSQ), if applicable

Application based on studies

  • Complete transcripts for the last 2 years of study leading to the university level
  • Complete university transcripts, if applicable
  • Diploma(s) obtained

Application based on relevant work experience

  • College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
  • Work certificates attesting to work experience relevant to the program
  • Portfolio (required only for applicants who do not have management experience)
  • Letter of recommendation from the employer, if applicable

General documents

Application based on studies

  • Complete transcripts for the last 2 years of study leading to the university level
  • Complete university transcripts, if applicable
  • Diploma(s) obtained

Application based on relevant work experience

  • College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
  • Work certificates attesting to work experience relevant to the program
  • Portfolio (required only for applicants who do not have management experience)
  • Letter of recommendation from employer, if applicable

Costs and financial aid

Program fees

Use the program fee calculator to find out about the costs of this program.

Financial aid and scholarships

Looking for financial support for your study project? Find out about the different options available to you.  

Info

service

Any questions?

[email protected]
514-282-5110
or toll-free at 1-800-361-5111, ext. 5110

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