Are you already working in the tourism or services industry and want to specialize in customer experience? Thanks to this certificate, you will acquire the necessary skills for the planning, design and implementation of an authentic and memorable experience for your customers.
Admission
Until July 1
Until November 1
Course start date
Fall
Winter
Duration
1 year full-time (3 sessions)
Format
In-person
Schedule
Full-time
Part-time
Language of instruction
French and English (bilingual)
Compulsory internships
No
Diploma
Certificate
Overview
Stemming from the Applied Bachelor in Hospitality and Hotel Management, this training course introduces all the steps that lead to a first-rate customer reception. It covers topics such as perception, resources to be implemented and constraints to be anticipated in order to plan a memorable experience for your visitors.
Program key elements
- Training course focussed on hospitality management and customer experience design
- Offered on a full-time or part-time basis
- Courses equally offered in French and English
- Practice-based teaching: case studies, real issues, business tours and meetings with professionals in the field
- Experienced and passionate instructors
Learn how to create memorable customer experiences
What you will learn
Become a hospitality ambassador in your workplace
Program structure and courses
Duration and schedule
- 30-credit program beginning in the fall and winter of each year
- Offered on a full-time or part-time basis
- Spread over 1 year on a full-time basis and over a maximum of 5 years on a part-time basis
- Daytime and evening courses
- Schedule, dates and course order are subject to change.
- The ITHQ reserves the right to cancel a course or program if there are insufficient registrations to justify its offering. In such cases, program and registration fees will be refunded in full.
Diploma
Undergraduate Certificate degree in Hospitality Management and Customer Experience Design
All students are required to follow certain basic rules regarding professional image.
Admission
Admission application periods
Québec and Canadian applicants
Until July 1 (course start date in September)
Until November 1 (course start date in January)
- We recommend that you submit your application as soon as possible as the number of places available is limited.
International applicants
Until March 1 (course start date in September)
Admission requirements
To be eligible for this program on the basis of studies, you must meet one of the following conditions:
- Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
- Have completed successfully university-level courses with content deemed appropriate for this program totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
- Hold a diploma obtained outside Québec after at least 13 years of schooling (or 12 years if there is an existing agreement with the Québec government).
You must also:
- Demonstrate proficiency in oral and written French and English. Refer to the Required language proficiency page for more details.
- Have completed successfully a college-level math or accounting course (successful completion of this course must be verified by the beginning of the 2nd session of enrolment in the program).
Note: relevant experience in the field of tourism, hotel management or customer service is considered an asset.
To be eligible for this program on the basis of relevant work experience, you must:
- Be at least 21 years of age.
- Possess appropriate knowledge.
- Have a minimum of 6 months of relevant experience (850 h).
- Have interrupted your full-time studies for at least 2 sessions, excluding the summer session.
You must also:
- Demonstrate proficiency in oral and written French and English. Refer to the Required language proficiency page for more details.
- Have completed successfully a college-level math or accounting course (successful completion of this course must be verified by the beginning of the 2nd session of enrolment in the program).
Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Make an appointment with a member of our team to learn more.
Required documents
General documents
- Birth certificate
- Proof of language proficiency in French (language test result or proof of exemption)
- Proof of language proficiency in English (language test result or proof of exemption)
Application based on studies
- Last college studies transcript OR last university transcript
- Diploma obtained in Québec
- Work certificates attesting to work experience relevant to the program (an asset)
Application based on relevant work experience
- College studies transcripts and university transcripts, if applicable and even if the program(s) was not completed
- Work certificates attesting to work experience relevant to the program
- Portfolio (required only for applicants who do not have management experience)
- Letter of recommendation from the employer, if applicable
General documents
- Birth certificate
- Proof of language proficiency in French (language test result or proof of exemption)
- Proof of language proficiency in English (language test result or proof of exemption)
Application based on studies
- Complete transcripts for the last 2 years of study leading to the university level
- Complete university transcripts, if applicable
- Diploma(s) obtained
- Work certificates attesting to work experience relevant to the program (an asset)
Application based on relevant work experience
- College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
- Work certificates attesting to work experience relevant to the program
- Portfolio (required only for applicants who do not have management experience)
- Letter of recommendation from the employer, if applicable
General documents
- Birth certificate
- Proof of language proficiency in French (language test result or proof of exemption)
- Proof of language proficiency in English (language test result or proof of exemption)
- Canadian citizenship certificate OR permanent resident card
- Certificat de sélection du Québec (CSQ), if applicable
Application based on studies
- Complete transcripts for the last 2 years of study leading to the university level
- Complete university transcripts, if applicable
- Diploma(s) obtained
- Work certificates attesting to work experience relevant to the program (an asset)
Application based on relevant work experience
- College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
- Work certificates attesting to work experience relevant to the program
- Portfolio (required only for applicants who do not have management experience)
- Letter of recommendation from the employer, if applicable
General documents
- Birth certificate
- Proof of language proficiency in French (language test result or proof of exemption)
- Proof of language proficiency in English (language test result or proof of exemption)
Application based on studies
- Complete transcripts for the last 2 years of study leading to the university level
- Complete university transcripts, if applicable
- Diploma(s) obtained
- Work certificates attesting to work experience relevant to the program (an asset)
Application based on relevant work experience
- College studies transcripts (or equivalent) and university transcripts, if applicable and even if the program(s) was not completed
- Work certificates attesting to work experience relevant to the program
- Portfolio (required only for applicants who do not have management experience)
- Letter of recommendation from employer, if applicable
Admission application procedure
- Applicants must ensure that they meet the program’s admission requirements before submitting their application.
- Incomplete or late applications will not be accepted.
- For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed above.
- These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.
- Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.
Costs and financial aid
Program fees
Use the program fee calculator to find out about the costs of this program.
Financial aid and scholarships
Looking for financial support for your study project? Find out about the different options available to you.
Future prospects
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