Certificate in Hospitality Management and Customer Experience Design

Are you already working in the tourism or services industry and want to specialize in customer experience? Thanks to this certificate, you will acquire the necessary skills for the planning, design and implementation of an authentic and memorable experience for your customers.

Overview

Stemming from the Applied Bachelor in Hospitality and Hotel Management, this training course introduces all the steps that lead to a first-rate customer reception. It covers topics such as perception, resources to be implemented and constraints to be anticipated in order to plan a memorable experience for your visitors.

Program key elements 

• Training course focussed on hospitality management and customer experience design 
• Offered on a full-time or part-time basis 
• Courses equally offered in French and English
• Practice-based teaching: case studies, real issues, business tours and meetings with professionals in the field
• Experienced and passionate instructors

Learn how to create memorable customer experiences

What you will learn
Become a hospitality ambassador in your workplace

• Challenges and realities of the hospitality industry
• Quality and customer experience
• Managing operations, revenue and performance in the hospitality industry
• Product innovation and marketing

Program structure and courses

Duration and schedule

• 30-credit program beginning in the fall and winter of each year 
• Offered on a full-time or part-time basis
• Spread over 1 year on a full-time basis and over a maximum of 5 years on a part-time basis
• Daytime and evening courses

Diploma

Undergraduate Certificate degree in Hospitality Management and Customer Experience Design

Admission

Admission application periods

Admission requirements

To be eligible for this program, you must:

• Demonstrate proficiency in oral and written French and English: refer to the Required language proficiency page for more details.
• Have completed successfully a college-level math or accounting course. Successful completion of this course must be verified by the beginning of the second session of enrolment in the program. 

You must also meet one of the following conditions: 

• Hold a Diploma of College Studies (DCS) with a R-score cut-off of 24, OR
• Successful completion of university-level courses with content deemed appropriate for this program totaling at least 15 credits, with a 2.5/4.3 GPA, or equivalent, OR
• Hold a diploma obtained outside Québec after at least 13 years of schooling (or 12 years if there is an existing agreement with the Québec government), OR
• Be at least 21 years of age, possess appropriate knowledge, have a minimum of 6 months of relevant experience (850 h) and have interrupted your full-time studies for at least 2 sessions, excluding the summer session.

Not sure if you meet all the admission requirements?
There are conditional admission options for this program. Make an appointment with a member of our team to learn more.

Required documents

• Applicants must ensure that they meet the program’s admission requirements before submitting their application.      
• Incomplete or late applications will not be accepted.       
• For your admission file to be considered complete, it must contain a copy of all the official documents required by the ITHQ in accordance with your status, as listed below.
• These documents must be legible and saved in PDF format. Documents in a language other than French or English must also be accompanied by a certified translation into French or English.            
• Important notice! Some documents required by the ITHQ may not be requested automatically on the admission platform. It is therefore your responsibility to ensure that all the documents on the list in accordance with your status have been uploaded to your file before submitting your application.         

Costs and financial aid

Program fees

Use the program fee calculator to find out about the costs of this program.

Financial aid and scholarships

Looking for financial support for your study project? Find out about the different options available to you.  

Learn more

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