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Operations manager

Operations manager is a key position within a tourism organization. This position requires strong management skills and a global vision of the business’ operations. The ITHQ provides you with all the details you need to know about this occupation.  

Duties of an operations manager

  • Plan, coordinate, supervise and control the smooth running of company operations
  • Develop, implement and assess improvements contributing to productivity, quality and customer satisfaction
  • Ensure the profitability of the company’s overall service offering
  • Implement the company’s operational strategy
  • Study competitive offers and analyzes the market 
  • Participate in the development of marketing strategies and set objectives
  • May work in all sectors of the tourism and hospitality industry, namely in hotels’ banquet and events service, tourist attractions, etc. 

Qualities of an operations manager

  • I have a good sense of analysis and strategy.  
  • I’m a good team leader and a good communicator.
  • I have a strong sense of initiative and leadership.
  • I’m comfortable with numbers and have a good head for business. 
  • I have both a solid background and experience in operational management. 
  • I’m always on the lookout for trends and innovations. 
  • I have a good capacity to handle stress.

Required experience and training

  • A minimum of 8 years’ experience in operations management in the tourism industry is required before being promoted to an operations manager position. 
  • Some organizations require a university degree for management positions. 
  • The number of years of experience required may vary depending on the type of establishment in which you work.