The Charter of the French language and its regulations govern the consultation of English-language content.

Waiter or waitress

What are the essential qualities and skills required to work in the service field? Is training necessary? What level of experience is required for this type of position? The ITHQ provides you with all the details you need to know about this occupation.  

Duties of a waiter or waitress

  • Handle the mise en place of the dining room 
  • Greets the customer, present the menu, give recommendations and answer questions
  • Transmit orders to the kitchen
  • Serve food and drinks
  • Ensure that customers are satisfied and have a pleasant experience 
  • Handle invoicing and perform cash transactions
  • May work in a restaurant or hotel banqueting department

Qualities of a waiter or waitress

  • I enjoy being in contact with customers, anticipating their needs and creating pleasant experiences. 
  • I’m interested in the world of gastronomy and wine. 
  • I like to work efficiently.
  • I express myself well and have an excellent memory.
  • I like to be in action and work as part of a team. 
  • I have good physical stamina and a capacity to handle stress. 
  • I’m not afraid of atypical working hours. 

Experience and training 

  • You could work part-time in this type of position during your studies or internships. 
  • Training is not a prerequisite for this position. However, the types of training offered by the ITHQ will give you access to better job opportunities and help you progress in your career faster.