Presentation
Field
Restaurant services
Format
Online
Language
French
Duration
50 minutes
Cost
$125
Help your staff provide unforgettable experiences… that pay off!
Isn’t the goal of every restaurateur to anticipate customers’ needs, offer them a tailor-made experience and see the benefits in terms of increased sales? It’s a good thing that better selling is a learned art.
This training course will equip your team members to better target and meet the needs of your customers.
This training course is intended for:
Service personnel and sales managers in food and beverage service establishments.
Objectives
Learning and applying the right sales techniques to effectively meet customer needs.
Content
- Understanding the role of sales in the customer experience
- Identify customer personality types
- Understand the motivations and needs of different types of customers
- Familiarize yourself with different sales techniques:
- Emotional connection
- Story selling
- Alternative selling
- Etc.
- Tailor your approach to suit your customers and deliver a memorable experience
Conditions
Online training, in the form of asynchronous capsules
Cost
$125 per person
Corporation tax credits
All ITHQ training course costs are eligible for the Employee training tax credit. They can also be recognized under the Act to promote workforce skills development and recognition. For more information, contact Revenu Québec.
Any questions?
514-282-5115, option 2
or toll-free at 1-800-361-5111, ext. 5115