Presentation
Field
Customer experience
Tourism
Format
Online
Language
French
Duration
1 h 30
Cost
$65
Maximizing your visitors’ experience by improving your reception
Take advantage of the 100% accueillant training course, developed in collaboration with Tourisme Québec, to improve your practices and offer a memorable welcoming experience to your visitors.
This training course is intended for:
- All staff who welcome and work with visitors.
Objectives
This training course will help you discover authenticity, credibility and proactivity, 3 essential skills to offer a 100% welcoming service. At the end of the training course, you will have acquired the skills necessary to implement an effective reception strategy in your establishment.
Content
What you will learn
- Realizing the importance of reception in the overall customer experience
- Developing knowledge, skills and attitudes to optimize the customer experience
- Identifying actions that may make the reception more relational than transactional
- Choosing an approach according to your personality, while respecting the professional framework of the company
Conditions
- Online training course (in French only)
- Animation capsules and scenarios
Cost
$65 per person
Any questions?
514-282-5115, option 2
or toll-free at 1-800-361-5111, ext. 5115