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Research Unit

Research Interests

  • Performance of tourist destination information systems 
  • Impact of technologies on operational, decision-making, strategic and innovation processes
  • Revenue management applied to the various tourism sectors: hospitality, restaurant services, agri-tourism, festivals and events and tourist attractions
  • Dynamic capacity and collaborative innovation

Bio

Having earned a Ph.D. in Administration from the Université de Sherbrooke and an MBA in international hospitality management (IMHI) from ESSEC Business School, Marie-Claire Louillet has been teaching at the ITHQ since 2006, in the areas of revenue optimization, electronic distribution, management of operational processes in accommodation as well as information systems management. She is also an associate professor at Université Laval, in the Marketing Department of the Faculty of Management Sciences, since 2021.

Considered a specialist in hotel management, she worked for 10 years with Hilton International in Paris, London, Montréal and Rome, and also managed hotels in Puerto Rico and Cuba. She has also taught at the Université du Québec à Montréal, McGill University (Montréal) and the Institut de conciergerie internationale (Paris), as well as being a guest lecturer at the Autonomous University of Guerrero (Acapulco). Her professional and academic backgrounds allow her to position herself today as a specialist in the evaluation of information systems in the tourism industry.

Her current research projects focus on revenue optimization and collaborative innovation in the restaurant services industry. 


Current research projects

  • Gestion des revenus en restauration – volet consommateur
  • Innovation collaborative en restauration – Innovation collaborative en restauration: vers une offre de produits alimentaires locaux attractive, différenciée et profitable
  • Reconfiguration des ressources en restauration – Innovation collaborative en restauration: vers une offre de produits alimentaires locaux attractive, différenciée et profitable

Papers

Louillet, M.C. and Guertin, J.F. (2022). Tarification et innovation.  Guest panelist at the Évènements Attractions Québec Conference; November 8, 2022.

Louillet, M.C. Khomsi, M.R. and Guertin, J.F. (2021). Une tarification qui fluctue selon l’offre et la demande, une nouvelle réalité? Guest panelist at the Évènements Attractions Québec Conference; November 9, 2021.

Louillet, M.C. and Bédard, F. (2021). Développement et expérimentation d’une méthode pour évaluer la performance du système d’information inter-organisationnel d’une destination touristique. 8e Conférence de l’Association Francophone de Management et de Tourisme, Institut Paul Bocuse (AFMAT); May 27-28, 2021.

Gamra, J., Louillet, M.C., and Bédard, F. (2021).  L’impact de l’innovation collaborative sur la création de valeur dans les PMEs touristiques en contexte de rupture. 8e Conférence de l’Association Francophone de Management et de Tourisme, Institut Paul Bocuse (AFMAT); May 27-28, 2021. 

Louillet, M.C. (2021). Conception d’un outil de gestion de la performance d’un système de gestion de la destination touristique. ACFAS, 88e conference, Sherbrooke. May 3-7, 2021.  

Bédard, F., Gamra, J., Haddad, T., Lapointe, D., Le Chevalier, C., Louillet, M.C., Ramsamy, S., Reda Khomsi, M., & Sévigny, A. (2021). Les stratégies de reconfiguration des destinations touristiques à l’ère de la Covid-19. Webinar organized by ESG UQAM and CED; April 7, 2021.

Louillet, M. C. (2021). Approach to Evaluating the Effect of an Inter-organizational Information System on Performance: The Case of a Destination Management Organization. ENTER Annual Conference, International. Federation for IT and Travel & Tourism, @yourplace; January 21, 2021.

Louillet, M. C., Bédard, F. and Dongmo Temgoua, B. (2021). Approach to Evaluating the Effect of an Inter-organizational Information System on Performance: The Case of a Destination Management Organization. Information and Communication Technologies in Tourism 2021, pp 337-351. https://link.springer.com/chapter/10.1007/978-3-030-65785-7_33 

Louillet, M. C. (2019). Conception d’un outil de gestion de la performance d’un système de gestion de la destination touristique. Unpublished doctoral dissertation, Doctorat en administration (D.B.A.), joint program of the Université de Sherbrooke and the Université du Québec à Trois-Rivières, 498p. https://savoirs.usherbrooke.ca/handle/11143/15942

Louillet, M.C. (2016). Conception d’un outil de gestion de la performance des systèmes de gestion de la destination touristique. Noon research conference of the School of Management of the Université de Sherbrooke

Bédard, F., Louillet, M.C., Verner, A. and Joly, M.-C. (2008). Implementation of a Destination Management System Interface in Tourism Information Centres and its Impact. Innsbruck (Austria), ENTER 2008 Annual Conference, International Federation for IT and Travel & Tourism

Bédard, F. and Louillet, M.C. (2008). Bonjour Québec.com : a vision, a strategy and a history. IN Egger, R. and Buhalis, D., eTourism Case Studies: Management and Marketing Issues in eTourism (pp. 200-212). Oxford, Butterworth-Heineman

Louillet, M.C. and Bédard, F. (2007). Quebec’s Destination Management System: Regional Expansion. Ljubjana (Slovenia), ENTER 2007 Annual Conference, International Federation for IT and Travel & Tourism

Louillet, M.C. (2006). Proposal for a Success Model for Destination Management Systems. Lausanne (Switzerland), ENTER 2006 Annual Conference, International Federation for IT and Travel & Tourism

Louillet, M.C. and Bédard, F. (2004). Étude de cas sur le système de gestion de la destination touristique Bonjour Québec.com. In Themis Foundation – World Tourism Organisation, WTO-UOC-GTAT Master Course on Tourism Destination Policy and Strategy

Louillet, M.C. and Bédard, F. (2004). Proposal for a Success Model for Destination Management Systems. In Creating a Framework for Research and Education in Tourism Policy and Destination Management. Madrid, Proceedings of the World Tourism Organization Education Council Conference

Louillet, M.C. and Bédard, F. (2004). Un modèle de succès des systèmes de gestion de la destination touristique. Montréal, Travel and Tourism Research Association – Annual Conference Proceedings

Louillet, M.C. (2004). Un modèle de succès pour les places de marché électroniques : les systèmes de gestion de la destination touristique. Presentation at the ACFAS Annual Conference

Louillet, M.C. (2004). Un modèle de succès pour les places de marché électroniques. Presentation at the annual event La Semaine de la recherche de l’Université de Sherbrooke

Louillet, M.C. (2004). La gestion du changement: le cas de Bonjour Québec.com. Presentation to the Master’s degree in Electronic Commerce, School of Management of the Université de Sherbrooke

Louillet, M.C. (1990). La distribution par les prestataires de services : le cas de l’hôtellerie. Théoros, 9(3), 12-13


Contact information

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