1. Purpose and acceptance of terms
These terms and conditions govern the purchase and use of gift cards issued by the Institut de tourisme et d’hôtellerie du Québec (hereinafter the “ITHQ”). The ITHQ has retained Superstar Communications Inc. (hereinafter “Freebees”) to manage and administer its gift card program.
Gift cards are a prepaid method of payment that may be used to pay for eligible services, in whole or in part, at participating ITHQ locations.
Before purchasing a gift card, the purchaser is informed of the terms and conditions of use and of how to check the card balance. This information is available at all times on the ITHQ website, at the address shown on the gift card.
2. Gift card purchase and value
2.1 Formats and purchase locations
ITHQ gift cards are available in physical and virtual formats.
Physical gift cards can be purchased at the Hôtel de l’ITHQ reception desk and at the Restaurant de l’ITHQ host desk.
Virtual gift cards can be purchased online at: https://www.freebeespoints.com/GiftCardSale/Sale?token=6392646150632005943803
2.2 Value and activation
The minimum value of a gift card is $10 and the maximum value is $250.
Gift cards are issued in Canadian dollars and activated at the time of purchase.
2.3 Gift card reloads
Virtual gift cards are not reloadable.
Physical gift cards can be reloaded at the Hôtel de l’ITHQ reception desk or the Restaurant de l’ITHQ host desk upon presentation of the card, for an amount within the applicable limits.
3. Participating locations and eligible services
Gift cards may be used only to pay for eligible services offered at the following ITHQ locations:
- Hôtel de l’ITHQ
- Restaurant de l’ITHQ
- Blanc bec bar
- La Relève gourmande teaching restaurant
Gift cards may not be used for other ITHQ activities, training courses or services, including the Ateliers SAQ par ITHQ.
4. Terms of gift card use
A gift card may be used to pay for an eligible transaction, in whole or in part, at a participating location.
If the transaction amount exceeds the available balance on the card, the difference may be paid using another method of payment accepted by the ITHQ. Multiple gift cards may be used to pay for a single transaction.
To use a physical gift card, the cardholder must present it at the time of payment.
To use a virtual gift card, the cardholder must present the PDF document received by email, either on a mobile device or as a printed copy.
Gift cards may not be used for online reservations or payments.
5. Validity and fees
Gift cards have no expiry date and remain valid until the balance is used up.
No activation, usage or inactivity fees are charged.
Fees may be charged for optional personalization services requested by the purchaser, at the rates communicated to the purchaser by Freebees before the purchase.
Gift cards cannot be exchanged for cash, except as provided by law.
6. Balance inquiries and refunds
The cardholder may check the gift card balance free of charge using the service provided by Freebees:
- Online: https://www.freebeespoints.com/GiftCard/Balance?token=6392646150632005943803
- By telephone: 1-888-509-0335
Upon the cardholder’s request, the ITHQ will refund the gift card balance if it is $5 or less, in accordance with applicable legislative and regulatory provisions.
To claim this refund, the cardholder must present the gift card at the Hôtel de l’ITHQ reception desk or the Restaurant de l’ITHQ host desk. The refund is issued on site, using the refund methods accepted by the ITHQ. No fees are charged for this refund.
7. Loss, theft, damage and replacement
Physical gift cards
Lost, stolen or damaged physical gift cards will not be replaced, subject to the rights and remedies provided by law.
Virtual gift cards
If a virtual gift card is lost, stolen or damaged, the cardholder may contact Freebees directly:
Email: [email protected]
Telephone: 1-888-509-0335
To request a replacement, the cardholder must provide the information required to identify the card and verify its balance.
A replacement is possible if the card can be identified, its balance can be traced and the original card can be deactivated. Only the balance available at the time of deactivation will be transferred to the new card, subject to the rights and remedies provided by law.
Replacement fees may apply, to the extent permitted by law and provided that they were disclosed before the purchase.
8. Virtual gift cards
Virtual gift cards are sent to the email address provided at the time of purchase. The purchaser is responsible for ensuring that this address is correct.
If the gift card is not received or the email address provided is incorrect, the purchaser must contact Freebees customer service directly:
Email: [email protected]
Telephone: 1-888-509-0335
9. Protection of personal information
In connection with the purchase and management of gift cards, personal information may be collected, used and communicated for the purposes necessary for their purchase, issuance, delivery and use, as well as for balance management and the processing of assistance requests.
The ITHQ has retained Freebees (Superstar Communications Inc.) to manage its gift cards. In this capacity, Freebees may collect and process personal information on behalf of the ITHQ, in accordance with the applicable legal requirements for the protection of personal information.
For more information on personal information protection practices, please refer to the following privacy policies:
- ITHQ: https://www.ithq.qc.ca/en/about-the-ithq/publications-and-official-texts/general-policies-and-regulations/privacy-policy/
- Freebees: https://freebeespay.com/PrivacyPolicy
Any person concerned may exercise their rights of access and rectification in accordance with the law.
For any questions regarding the protection of personal information processed on behalf of the ITHQ or the exercise of related rights, please contact the person in charge of the protection of personal information at the ITHQ:
Attention: Person in charge of the protection of personal information at the ITHQ
Telephone: 514-282-5111 or 1-800-361-5111, ext. 4542
Mailing address: 3535 Saint-Denis Street, Montréal, Québec H2X 3P1
Email: [email protected]
10. Changes to these terms and conditions
The ITHQ reserves the right to amend these terms and conditions in accordance with applicable laws and without prejudice to the rights of holders of gift cards already issued.
11. General provisions
These terms and conditions are governed by the laws applicable in Québec, including the Consumer Protection Act.
No provision of these terms and conditions may have the effect of limiting the rights and remedies granted to consumers by law.
These terms and conditions were drafted in French, in accordance with legal requirements and the ITHQ’s language policy. This English version is provided for information purposes only; in the event of any discrepancy, the French version shall prevail.
Contact information and assistance
For any questions regarding the purchase, activation, delivery, balance inquiries or replacement of a gift card, please contact Freebees:
[email protected]
1-888-509-0335
For any questions regarding eligible services offered at participating locations:
Institut de tourisme et d’hôtellerie du Québec
3535 Saint-Denis Street, Montréal, Québec
Telephone: 514-282-5111 or 1-800-361-5111
Email: [email protected]