Presentation
Field
Customer experience
Tourism
Format
Online
In-person
Language
French
Duration
3 h 30
Cost
$75
Maximizing your visitors’ experience by improving your reception
Take advantage of the 100% accueillant training course, developed in collaboration with Tourisme Québec, to improve your practices and offer a memorable welcoming experience to your visitors.
This training course is intended for:
- All staff who have to welcome and work with visitors
Objectives
This training course will help you discover authenticity, credibility and proactivity, 3 essential skills to offer a 100% welcoming service. At the end of the training course, you will have acquired the skills necessary to implement an effective reception strategy in your establishment.
Content
What you will learn
- Realizing the importance of reception in the overall customer experience
- Developing knowledge, skills and attitudes to optimize the customer experience
- Identifying actions that may make the reception more relational than transactional
- Choosing an approach according to your personality, while respecting the professional framework of the company
Conditions
- In-person training course offered in French
- Delivery of a certificate at the end of the training
Cost
$75 per person (plus travel expenses)
This training course is also available for private groups. Contact us for more information.
Corporation tax credits
All ITHQ training course costs are eligible for the Employee training tax credit. They can also be recognized under the Act to promote workforce skills development and recognition. For more information, contact Revenu Québec.
Duration and dates
Duration
- This training course lasts 3 h 30.
Any questions?
514-282-5115, option 2
or toll-free at 1-800-361-5111, ext. 5115