Presentation
Field
Hospitality
Format
Online
Language
French
English
Duration
8 h
Cost
$125
Develop the key skills needed to work at a hotel front desk!
Front Desk Agent eLearning from Emerit delivers the skills and knowledge needed to be an effective front desk agent in the Canadian tourism sector.
Learning content is based on the Front Desk Agent National Occupational Standards, which are developed in consultation with industry experts and practitioners and cover all aspects of working as a professional in the occupation.
This training program was developed by Emerit, the official skills training and certification program of Tourism HR Canada.
This training course is intended for:
Individuals looking to prepare for a career as a front desk agent or to update their professional skills in this field.
Content
What you will learn
This online training course is divided into 10 modules, covering professionalism, safety and security, guest services, reservations, arrivals and departures, and financial transactions.
Modules include:
- Orientation
- Guest Services
- Sales
- Reservations
- Arrivals
- Departures
- Administrative Procedures
- Financial Transactions
- Security
- Safety
Also included are two related microlearning modules on vocabulary around arrivals & departures and reservations.
Conditions
- 8-hour online training program, offered in French or English.
- Once all required modules have been completed, learners will receive a Certificate of Achievement.
- By purchasing this course, you consent to having your first and last name and email address shared with our partner Emerit (Tourism HR Canada).
Cost
$125 per person
Corporation tax credits
All ITHQ training course costs are eligible for the Employee training tax credit. They can also be recognized under the Act to promote workforce skills development and recognition. For more information, contact Revenu Québec.
Any questions?
514-282-5115, option 2
or toll-free at 1-800-361-5111, ext. 5115