Stage

Printemps, Été

Guest Service Agent

Tofino Resort + Marina

Autres provinces canadiennes

Tofino

Accueil, Tourisme

Are you passionate about travel, tourism, and serving international clientele? We are seeking our next Guest Service Agent to join us on the rugged west coast of British Columbia.

Guest Service Agents are the first point of contact between guests and the Resort. Working at the front desk, GSAs provide excellent customer service and in-depth knowledge of all resort offerings and attractions.

Salaire

Salaire horaire

Horaire

Temps plein
Jour
Soir
Fin de semaine

Lieu

Autres provinces canadiennes

Nombre de postes disponibles

2

Hébergement fourni

Oui

Repas inclus

Non

Transport en commun à proximité

Oui

Date limite pour postuler

08/02/2024

Description

Process guest arrivals and departures, process payments, provide outstanding and friendly customer service, effectively and professionally resolve guest concerns, maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings , book and accurately describe all Marina Adventure offerings, handle phone, email, and online reservations and inquires

Description de l'entreprise

Tofino Resort + Marina is a 63-room adventure-focused resort nestled on the waterfront in beautiful Tofino, British Columbia. Located directly in downtown Tofino, our property amenities include the Marine Adventure Centre which offers daily tours, a full-service marina and our waterfront gym – all designed to reflect our passion for the west coast outdoor lifestyle.

Profil requis

-Background in tourism an asset (students included!)
-Previous customer service experience an asset
-Experience with Webrez PMS, Givex and Shift4 an asset but not necessary
-Pleasant personality and excellent personal presentation
-Computer knowledge in Microsoft Office programs
-Flexibility with shifts is a must
-Willingness to attend to room requests when maintenance technicians or housekeepers are not available
-Passion for learning and comfortability in an independent role
-Inspired by adventure!

Salaire

Salaire horaire

Salaire horaire : Morning shift: 7am-3pm, Mid-day shift: 11am-7pm, Evening shift: 3pm-11pm

Pourboire : Sans pourboires

Repas

Repas non inclus

Hébergement

Hébergement fourni

Coût mensuel approximative : $400-$550 for shared, $650-$700 for private

Type de chambre : Partagée

Distance entre le logement et le lieu de stage : Between 200 meters at 2 kilometers, multiple staff housing locations

Informations complémentaires : Tofino Resort + Marina Team Member Benefits: -Free standby Adventure Tours (bear watching, whale watching, kayaking, hot springs cove) taxes and eco fee apply - 30% off Private Adventure Tours (guided fishing, remote floating sauna, ultimate adventure), blackout dates apply -40% off food at Shed + Shelter Restaurants (dine-in only) -Free access to our onsite gym (Tuff Fit) -Discount on all retail, at cost + 20% -Friends and Family rate on hotel rooms -WorkSafe BC COR employer -Extended health & dental benefits for full-time employees -50% stand by rate on Harbour Air flights Tofino → Vancouver -Employee Recognition Program (monthly staff sauna trips) -Staff Committee -Seasonal team social events -Referral Incentive $

Commodités : free shuttle bus that runs in Tofino during the summer, on-site free laundry facility at all staff houses, fully furnished staff houses

Pour postuler

Date limite pour postuler : 8 février 2024