Are you passionate about travel, tourism, and serving international clientele? We are seeking our next Guest Service Agent to join us on the rugged west coast of British Columbia.
Guest Service Agents are the first point of contact between guests and the Resort. Working at the front desk, GSAs provide excellent customer service and in-depth knowledge of all resort offerings and attractions.
Fin de semaine
Autres provinces canadiennes
Nombre de postes disponibles
Transport en commun à proximité
Date limite pour postuler
Process guest arrivals and departures, process payments, provide outstanding and friendly customer service, effectively and professionally resolve guest concerns, maintain full comprehensive knowledge of room locations, features, rates, packages, and property offerings , book and accurately describe all Marina Adventure offerings, handle phone, email, and online reservations and inquires
Description de l'entreprise
Tofino Resort + Marina is a 63-room adventure-focused resort nestled on the waterfront in beautiful Tofino, British Columbia. Located directly in downtown Tofino, our property amenities include the Marine Adventure Centre which offers daily tours, a full-service marina and our waterfront gym – all designed to reflect our passion for the west coast outdoor lifestyle.
-Background in tourism an asset (students included!)
-Previous customer service experience an asset
-Experience with Webrez PMS, Givex and Shift4 an asset but not necessary
-Pleasant personality and excellent personal presentation
-Computer knowledge in Microsoft Office programs
-Flexibility with shifts is a must
-Willingness to attend to room requests when maintenance technicians or housekeepers are not available
-Passion for learning and comfortability in an independent role
-Inspired by adventure!
Salaire horaire : Morning shift: 7am-3pm, Mid-day shift: 11am-7pm, Evening shift: 3pm-11pm
Pourboire : Sans pourboires
Repas non inclus
Coût mensuel approximative : $400-$550 for shared, $650-$700 for private
Type de chambre : Partagée
Distance entre le logement et le lieu de stage : Between 200 meters at 2 kilometers, multiple staff housing locations
Informations complémentaires : Tofino Resort + Marina Team Member Benefits: -Free standby Adventure Tours (bear watching, whale watching, kayaking, hot springs cove) taxes and eco fee apply - 30% off Private Adventure Tours (guided fishing, remote floating sauna, ultimate adventure), blackout dates apply -40% off food at Shed + Shelter Restaurants (dine-in only) -Free access to our onsite gym (Tuff Fit) -Discount on all retail, at cost + 20% -Friends and Family rate on hotel rooms -WorkSafe BC COR employer -Extended health & dental benefits for full-time employees -50% stand by rate on Harbour Air flights Tofino → Vancouver -Employee Recognition Program (monthly staff sauna trips) -Staff Committee -Seasonal team social events -Referral Incentive $
Commodités : free shuttle bus that runs in Tofino during the summer, on-site free laundry facility at all staff houses, fully furnished staff houses
Date limite pour postuler : 8 février 2024