{"id":49083,"date":"2024-09-26T12:04:55","date_gmt":"2024-09-26T16:04:55","guid":{"rendered":"https:\/\/www.ithq.qc.ca\/?post_type=program&#038;p=49083"},"modified":"2025-06-30T16:17:34","modified_gmt":"2025-06-30T20:17:34","slug":"course-grid","status":"publish","type":"program","link":"https:\/\/www.ithq.qc.ca\/en\/future-students\/programs\/short-program-in-operations-management-in-the-hospitality-industry\/course-grid\/","title":{"rendered":"Course grid"},"content":{"rendered":"  <section class=\"courses-list-block theme-block aligndefault\">\n          <h2 class=\"courses-list-block__title\">Compulsory courses<\/h2>\n        <div class=\"block-accordions-group\">\n      \n<div class=\"accordion accordion--course\" id=\"gop2101\">\n  <div class=\"accordion__table\">\n    <div class=\"accordion__accordion\">\n\n      <button class=\"accordion__header-row accordion-toggle\" id=\"toggle-gop2101\" aria-controls=\"section-gop2101\" aria-expanded=\"false\"\n        aria-label=\"Open or close accordion &quot;GOP2101 - Operations in the Hospitality Industry&quot;.\">\n        <span class=\"accordion__header__title\">GOP2101 &#8211; Operations in the Hospitality Industry<\/span>\n                  <div class=\"accordion__header__sessions\" aria-hidden=\"true\">\n                          <span>F25<\/span>\n                          <span>F26<\/span>\n                      <\/div>\n                <span class=\"accordion__header__icon accordion__header__icon--arrow\" role=\"presentation\">\n          <i class=\"vtx-icon vtx-icon-down_arrow\"><\/i>\n        <\/span>\n      <\/button>\n\n      <div class=\"accordion__sub-rows wysiwyg\" id=\"section-gop2101\" role=\"region\" aria-labelledby=\"toggle-gop2101\">\n\n                <div class=\"course-tabs\" role=\"tablist\">\n          <div class=\"course-tabs__headings\">\n            <button role=\"tab\" aria-selected=\"true\" class=\"course-tab__headings__item course-tab-toggle\" aria-controls=\"course-GOP2101-description\">\n              Description of course GOP2101            <\/button>\n                          <button role=\"tab\" aria-selected=\"false\" class=\"course-tab__headings__item course-tab-toggle\" aria-controls=\"course-GOP2101-schedule-F26\">\n                Schedule F26              <\/button>\n                      <\/div>\n          <div class=\"course-tabs__contents\">\n            \n<div id=\"course-GOP2101-description\" class=\"course-tab-content opened\" role=\"tabpanel\">\n  <div class=\"course-tab-content__group wysiwyg\">\n      <section class=\"activity-characteristics-block theme-block aligndefault\">\n    <div class=\"activity-characteristics__grid\">\n\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 62.22 62.22\" 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\/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Number of credits<\/p>\n            <div class=\"content\">\n              <p>3<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 40 52\" xml:space=\"preserve\">\n<g>\n\t<circle fill=\"none\" stroke=\"#000\" stroke-width=\"2\" class=\"stroke-base-color\" cx=\"20\" cy=\"18\" r=\"7\" \/>\n\t<polyline fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"stroke-base-color\" points=\"33,37 39,51 1,51 7,37 \t\" \/>\n\t<path fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"stroke-base-color\" d=\"M37,18c0-9.39-7.61-17-17-17C10.61,1,3,8.61,3,18c0,3.7,1.2,7.12,3.2,9.91l11.37,15.84C18.12,44.5,19,45,20,45\n\t\tc1,0,1.88-0.5,2.43-1.25L33.8,27.91C35.8,25.12,37,21.7,37,18z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Undergraduate course selection<\/p>\n            <div class=\"content\">\n              <p>Recommended for Year 1<br \/>\r\nPrerequisite for ACC3102, GOP3102 and GOP3205<br \/>\r\n<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 48 52\">\n  <path fill=\"#000\" class=\"fill-base-color\" 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\/>\n<\/svg>            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Prerequisite<\/p>\n            <div class=\"content\">\n              <p>None<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 70.643 62.283\" xml:space=\"preserve\">\n<g>\n\t<g>\n\t\t<g>\n\t\t\t<path fill=\"#000\" class=\"fill-base-color\" d=\"M27.896,32.272H1.131C0.507,32.272,0,31.765,0,31.142c0-0.623,0.507-1.131,1.131-1.131h26.765\n\t\t\t\tc0.623,0,1.131,0.507,1.131,1.131C29.026,31.765,28.519,32.272,27.896,32.272z M27.896,31.93h0.001H27.896z\" \/>\n\t\t<\/g>\n\t\t<g>\n\t\t\t<path fill=\"#000\" class=\"fill-base-color\" 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class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"771\" height=\"790\" viewBox=\"0 0 771 790\">\n\n<g transform=\"translate(0.000000,790.000000) scale(0.100000,-0.100000)\" fill=\"#000000\" class=\"fill-base-color\" stroke=\"none\">\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M1515 7893 c-35 -9 -72 -42 -89 -77 -14 -29 -16 -78 -16 -339 l0\n-306 -367 -3 c-390 -4 -394 -5 -535 -58 -32 -12 -92 -44 -135 -72 -201 -131\n-332 -341 -363 -578 -8 -60 -10 -916 -8 -2925 l3 -2840 22 -79 c81 -284 292\n-498 569 -578 l79 -23 3185 0 3185 0 95 33 c124 43 215 98 306 185 126 119\n206 262 239 425 14 69 15 395 13 2967 l-3 2890 -33 95 c-75 217 -214 375 -419\n478 -139 71 -169 75 -578 81 l-370 6 -5 323 -5 324 -37 33 c-20 19 -53 37 -73\n41 -49 9 -118 -19 -147 -59 -23 -31 -23 -38 -26 -350 l-3 -317 -617 2 -617 3\n-5 322 -5 322 -29 30 c-73 76 -196 59 -240 -33 -14 -29 -16 -78 -16 -340 l0\n-306 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1049 62 l23 33 0 970\nc0 949 0 971 -20 1003 -11 18 -38 41 -60 52 -40 20 -65 20 -991 20 -766 -1\n-955 -3 -979 -14z m1755 -1061 l0 -775 -775 0 -775 0 0 775 0 775 775 0 775 0\n0 -775z\" \/>\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M5785 2315 c-16 -9 -160 -149 -320 -312 l-290 -295 -125 116 c-81 75\n-138 120 -162 127 -121 38 -230 -88 -170 -199 27 -51 380 -371 422 -382 81\n-22 86 -19 463 363 192 194 357 366 368 382 73 113 -65 261 -186 200z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Session<\/p>\n            <div class=\"content\">\n              <p>F25, F26<\/p>            <\/div>\n          <\/div>\n        <\/div>\n      \n    <\/div>\n  <\/section>\n            <p class=\"course-tab-content__description-title\"><strong>Goal<\/strong><\/p>\n      <p><span style=\"font-weight: 400\">Assess the impact of the design and implementation method of a service on productivity at hospitality establishments.<\/span><\/p>\n              <p class=\"course-tab-content__description-title\"><strong>Overview<\/strong><\/p>\n      <p><span style=\"font-weight: 400\">This course will focus on implementing action plans and operational strategies stemming from the analyses performed by hospitality establishments. Based on the company\u2019s strategic positioning and competitiveness, and from the standpoint of sustainable development, students must evaluate the contribution of technology and manage aspects of process optimization at a hospitality establishment. These activities will be conducted from the angles of both resource management and the customer perspective.<\/span><\/p>\n      <\/div>\n<\/div>\n            \n<div id=\"course-GOP2101-schedule-F26\" class=\"course-tab-content\" role=\"tabpanel\">\n            <div class=\"course-tab-content__group wysiwyg\">\n        <div class=\"course-tab-content__group__heading\">\n          <p>\n            Group 1          <\/p>\n        <\/div>\n                                      <div class=\"course-tab-content__group__table-wrapper\">\n              <p class=\"course-tab-content__group__table-label\">Schedule<\/p>\n              <table>\n                <thead>\n                  <tr>\n                    <th class=\"small\">Day<\/th>\n                    <th class=\"large\">Date<\/th>\n                    <th class=\"large\">Time<\/th>\n                    <th>Format<\/th>\n                    <th>Location<\/th>\n                  <\/tr>\n                <\/thead>\n                <tbody>\n                  <tr>\n                    <td class=\"small\"><p>Thursday<\/p>\n<\/td>\n                    <td class=\"large\"><p><span class=\"EOP SCXW70738468 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1}\"><span class=\"TextRun Highlight SCXW64615566 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW64615566 BCX8\">From\u00a0<\/span><span class=\"NormalTextRun SCXW64615566 BCX8\">October 1\u00a0<\/span><span class=\"NormalTextRun SCXW64615566 BCX8\">to December 1<\/span><span class=\"NormalTextRun SCXW64615566 BCX8\">7<\/span><span class=\"NormalTextRun SCXW64615566 BCX8\">\u00a0<\/span><\/span><span class=\"EOP Selected SCXW64615566 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span> <\/span><\/p>\n<\/td>\n                    <td class=\"large\"><p><span class=\"TextRun Highlight SCXW145215219 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW145215219 BCX0\"><span class=\"TextRun Highlight SCXW49011008 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW49011008 BCX8\">From\u00a0<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">5<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">:<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">30<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">\u00a0<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">p<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">.m. to\u00a0<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">9<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">:<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">15<\/span><span class=\"NormalTextRun SCXW49011008 BCX8\">\u00a0p.m.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW49011008 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span> <\/span><\/span><span class=\"EOP SCXW145215219 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p>\n<\/td>\n                    <td>\n                      <p>\n                        In-person                      <\/p>\n                    <\/td>\n                    <td><p>ITHQ<\/p>\n<\/td>\n                  <\/tr>\n                <\/tbody>\n              <\/table>\n            <\/div>\n                                <\/div>\n      <\/div>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion accordion--course\" id=\"inn2102\">\n  <div class=\"accordion__table\">\n    <div class=\"accordion__accordion\">\n\n      <button class=\"accordion__header-row accordion-toggle\" id=\"toggle-inn2102\" aria-controls=\"section-inn2102\" aria-expanded=\"false\"\n        aria-label=\"Open or close accordion &quot;INN2102 - Innovation and Hospitality Industries&quot;.\">\n        <span class=\"accordion__header__title\">INN2102 &#8211; Innovation and Hospitality Industries<\/span>\n                  <div class=\"accordion__header__sessions\" aria-hidden=\"true\">\n                          <span>W25<\/span>\n                          <span>W26<\/span>\n                      <\/div>\n                <span class=\"accordion__header__icon accordion__header__icon--arrow\" role=\"presentation\">\n          <i class=\"vtx-icon vtx-icon-down_arrow\"><\/i>\n        <\/span>\n      <\/button>\n\n      <div class=\"accordion__sub-rows wysiwyg\" id=\"section-inn2102\" role=\"region\" aria-labelledby=\"toggle-inn2102\">\n\n                    <section class=\"activity-characteristics-block theme-block aligndefault\">\n    <div class=\"activity-characteristics__grid\">\n\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 62.22 62.22\" xml:space=\"preserve\">\n<path fill=\"#000\" class=\"fill-base-color\" d=\"M22.74,31.11c-4.62,0-8.38,3.76-8.38,8.38c0,4.62,3.76,8.38,8.38,8.38c4.62,0,8.38-3.76,8.38-8.38\n\tC31.11,34.87,27.35,31.11,22.74,31.11z M22.74,45.47c-3.3,0-5.98-2.68-5.98-5.98c0-3.3,2.68-5.98,5.98-5.98\n\tc3.3,0,5.98,2.68,5.98,5.98C28.72,42.79,26.03,45.47,22.74,45.47z M43.21,34.85h-2.63c-0.43-1.64-1.08-3.21-1.95-4.68l1.67-1.67\n\tc0.49-0.49,0.78-1.07,0.83-1.68c0.05-0.65-0.17-1.26-0.64-1.72l-3.36-3.36c-0.88-0.88-2.32-0.88-3.2,0l-1.87,1.87\n\tc-1.47-0.87-3.04-1.52-4.68-1.95V19.3c0-1.67-1.14-2.54-2.27-2.54h-4.75c-1.25,0-2.27,1.02-2.27,2.27v2.63\n\tc-1.64,0.43-3.21,1.08-4.68,1.94l-1.67-1.67c-0.49-0.5-1.07-0.78-1.68-0.83c-0.64-0.05-1.26,0.17-1.72,0.64l-3.36,3.36\n\tc-0.43,0.43-0.66,1-0.66,1.6c0,0.61,0.24,1.17,0.66,1.6l1.87,1.87c-0.86,1.47-1.52,3.05-1.95,4.68H2.54C0.87,34.85,0,35.98,0,37.11\n\tv4.75c0,1.13,0.87,2.27,2.54,2.27H4.9c0.43,1.64,1.08,3.21,1.95,4.68l-1.87,1.87c-0.43,0.43-0.66,1-0.66,1.6\n\tc0,0.61,0.24,1.17,0.66,1.6l3.36,3.36c0.46,0.46,1.08,0.68,1.72,0.63c0.6-0.05,1.18-0.34,1.68-0.83l1.67-1.67\n\tc1.47,0.87,3.05,1.52,4.68,1.94v2.63c0,1.25,1.02,2.27,2.27,2.27h4.75c1.13,0,2.27-0.87,2.27-2.54v-2.36\n\tc1.64-0.43,3.21-1.08,4.68-1.95l1.87,1.87c0.88,0.88,2.32,0.88,3.2,0l3.36-3.36c0.46-0.46,0.69-1.08,0.64-1.72\n\tc-0.05-0.6-0.34-1.18-0.83-1.68l-1.67-1.67c0.87-1.47,1.52-3.05,1.95-4.68h2.63c1.25,0,2.27-1.02,2.27-2.27v-4.75\n\tC45.47,35.86,44.45,34.85,43.21,34.85z 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M60.02,17.09h-2.44c-0.4-1.52-1.01-2.98-1.81-4.34l1.54-1.54\n\tc1.14-1.15,0.96-2.53,0.19-3.31l-3.18-3.18c-0.86-0.86-2.26-0.86-3.12,0l-1.73,1.73c-1.37-0.8-2.83-1.41-4.34-1.81V2.47\n\tc0-1.62-1.11-2.47-2.21-2.47h-4.49c-1.22,0-2.21,0.99-2.21,2.21v2.44c-1.52,0.4-2.98,1-4.34,1.81l-1.54-1.54\n\tc-1.15-1.14-2.53-0.96-3.31-0.19L23.87,7.9c-0.86,0.86-0.86,2.26,0,3.12l1.73,1.73l-0.01,0.02c-0.34,0.57-0.15,1.3,0.42,1.64\n\tc0.57,0.34,1.3,0.15,1.64-0.42l0.07-0.13c0.52-0.88,0.39-1.99-0.32-2.7l-1.7-1.7l2.91-2.91c0.02,0.01,0.04,0.03,0.06,0.05l1.65,1.65\n\tc0.71,0.71,1.82,0.84,2.7,0.32c1.24-0.73,2.56-1.28,3.94-1.64c0.99-0.25,1.68-1.13,1.68-2.14v-2.4h4.11c0,0.02,0,0.05,0,0.08v2.33\n\tc0,1,0.69,1.88,1.68,2.14c1.38,0.35,2.7,0.9,3.94,1.64c0.88,0.52,1.99,0.39,2.71-0.32l1.7-1.7l2.91,2.91\n\tc-0.01,0.02-0.03,0.04-0.05,0.06l-1.65,1.65c-0.71,0.71-0.84,1.82-0.32,2.7c0.73,1.23,1.28,2.56,1.64,3.94\n\tc0.25,0.99,1.13,1.68,2.14,1.68h2.4v4.12h-2.4c-1.01,0-1.89,0.69-2.14,1.68c-0.35,1.38-0.9,2.7-1.64,3.94\n\tc-0.52,0.88-0.39,1.99,0.32,2.7l1.65,1.65c0.02,0.02,0.04,0.04,0.05,0.06l-2.91,2.91l-1.7-1.7c-0.71-0.71-1.83-0.84-2.71-0.32\n\tc-0.02,0.01-0.1,0.05-0.12,0.06c-0.56,0.33-0.72,1.03-0.41,1.59c0.32,0.57,1.06,0.77,1.63,0.46c0,0,0.01,0,0.02-0.01l1.73,1.73\n\tC51.64,38.79,52.2,39,52.77,39c0.56,0,1.13-0.21,1.56-0.64l3.18-3.18c0.77-0.78,0.96-2.16-0.19-3.3l-1.54-1.54\n\tc0.8-1.37,1.41-2.83,1.81-4.34h2.44c1.22,0,2.21-0.99,2.21-2.21v-4.49C62.22,18.08,61.23,17.09,60.02,17.09z M43.63,28.08\n\tc-0.6,0.27-0.87,0.98-0.6,1.58c0.2,0.44,0.64,0.7,1.09,0.7c0.16,0,0.33-0.03,0.49-0.11c3.43-1.55,5.65-4.97,5.65-8.73\n\tc0-5.28-4.29-9.57-9.57-9.57c-3.71,0-7.12,2.18-8.68,5.56c-0.28,0.6-0.02,1.31,0.58,1.59c0.6,0.28,1.31,0.02,1.59-0.58\n\tc1.17-2.53,3.73-4.17,6.51-4.17c3.96,0,7.18,3.22,7.18,7.18C47.86,24.35,46.2,26.92,43.63,28.08z\" \/>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Code<\/p>\n            <div class=\"content\">\n              <p>INN2102<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 56.814 67.776\" xml:space=\"preserve\">\n<g>\n\t<path fill=\"none\" stroke=\"#000\" class=\"stroke-base-color\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" d=\"\n\t\tM55.814,53.073H7.852C4.083,53.073,1,56.156,1,59.925l0,0V6.481C1,3.467,3.467,1,6.481,1h43.851c3.015,0,5.481,2.467,5.481,5.481\n\t\tV53.073z\" \/>\n\t<path fill=\"none\" stroke=\"#000\" class=\"stroke-base-color\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-miterlimit=\"10\" d=\"\n\t\tM50.332,66.776c3.015,0,5.481-2.467,5.481-5.481v-8.222H7.852C4.083,53.073,1,56.156,1,59.925l0,0c0,3.768,3.083,6.852,6.852,6.852\n\t\tH50.332z\" \/>\n\t\n\t\t<rect x=\"13.333\" y=\"59.856\" fill=\"none\" stroke=\"#000\" class=\"stroke-base-color\" stroke-width=\"2\" width=\"42.481\" height=\"0.136\" \/>\n\t\n\t\t<rect x=\"7.784\" y=\"1\" fill=\"none\" stroke=\"#000\" class=\"stroke-base-color\" stroke-width=\"2\" width=\"0.136\" height=\"52.073\" \/>\n\t\n\t\t<rect x=\"20.87\" y=\"14.018\" fill=\"none\" stroke=\"#000\" class=\"stroke-base-color\" stroke-width=\"2\" width=\"21.925\" height=\"16.444\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Number of credits<\/p>\n            <div class=\"content\">\n              <p>3<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 40 52\" xml:space=\"preserve\">\n<g>\n\t<circle fill=\"none\" stroke=\"#000\" stroke-width=\"2\" class=\"stroke-base-color\" cx=\"20\" cy=\"18\" r=\"7\" \/>\n\t<polyline fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"stroke-base-color\" points=\"33,37 39,51 1,51 7,37 \t\" \/>\n\t<path fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"stroke-base-color\" d=\"M37,18c0-9.39-7.61-17-17-17C10.61,1,3,8.61,3,18c0,3.7,1.2,7.12,3.2,9.91l11.37,15.84C18.12,44.5,19,45,20,45\n\t\tc1,0,1.88-0.5,2.43-1.25L33.8,27.91C35.8,25.12,37,21.7,37,18z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Undergraduate course selection<\/p>\n            <div class=\"content\">\n              <p>Recommended for Year 1<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 48 52\">\n  <path fill=\"#000\" class=\"fill-base-color\" 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\/>\n<\/svg>            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Prerequisite<\/p>\n            <div class=\"content\">\n              <p>None<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 70.643 62.283\" xml:space=\"preserve\">\n<g>\n\t<g>\n\t\t<g>\n\t\t\t<path fill=\"#000\" class=\"fill-base-color\" d=\"M27.896,32.272H1.131C0.507,32.272,0,31.765,0,31.142c0-0.623,0.507-1.131,1.131-1.131h26.765\n\t\t\t\tc0.623,0,1.131,0.507,1.131,1.131C29.026,31.765,28.519,32.272,27.896,32.272z M27.896,31.93h0.001H27.896z\" \/>\n\t\t<\/g>\n\t\t<g>\n\t\t\t<path fill=\"#000\" class=\"fill-base-color\" 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class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"771\" height=\"790\" viewBox=\"0 0 771 790\">\n\n<g transform=\"translate(0.000000,790.000000) scale(0.100000,-0.100000)\" fill=\"#000000\" class=\"fill-base-color\" stroke=\"none\">\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M1515 7893 c-35 -9 -72 -42 -89 -77 -14 -29 -16 -78 -16 -339 l0\n-306 -367 -3 c-390 -4 -394 -5 -535 -58 -32 -12 -92 -44 -135 -72 -201 -131\n-332 -341 -363 -578 -8 -60 -10 -916 -8 -2925 l3 -2840 22 -79 c81 -284 292\n-498 569 -578 l79 -23 3185 0 3185 0 95 33 c124 43 215 98 306 185 126 119\n206 262 239 425 14 69 15 395 13 2967 l-3 2890 -33 95 c-75 217 -214 375 -419\n478 -139 71 -169 75 -578 81 l-370 6 -5 323 -5 324 -37 33 c-20 19 -53 37 -73\n41 -49 9 -118 -19 -147 -59 -23 -31 -23 -38 -26 -350 l-3 -317 -617 2 -617 3\n-5 322 -5 322 -29 30 c-73 76 -196 59 -240 -33 -14 -29 -16 -78 -16 -340 l0\n-306 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106 c-63\n58 -128 115 -145 125 -116 73 -264 -68 -197 -188 18 -33 336 -332 387 -364 36\n-23 105 -25 143 -5 39 21 720 719 732 751 47 123 -94 245 -205 177z\" \/>\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M1395 2913 c-11 -3 -32 -14 -48 -25 -60 -43 -57 12 -57 -1038 0\n-1066 -4 -1008 65 -1050 32 -20 47 -20 1008 -20 l975 0 32 26 c64 54 60 -10\n60 1041 0 1085 6 1006 -80 1051 l-44 22 -946 -1 c-520 -1 -954 -4 -965 -6z\nm1745 -1068 l0 -775 -780 0 -780 0 0 775 0 775 780 0 780 0 0 -775z\" \/>\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M2805 2319 c-11 -6 -155 -146 -320 -310 l-300 -298 -120 110 c-130\n121 -158 139 -205 139 -95 0 -164 -90 -140 -181 8 -30 40 -65 148 -167 216\n-203 248 -230 290 -241 74 -20 87 -11 375 276 148 148 313 316 368 375 99 107\n99 108 99 159 0 29 -7 63 -17 79 -33 56 -126 87 -178 59z\" \/>\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M4365 2906 c-17 -7 -43 -28 -58 -45 l-27 -33 0 -974 c0 -1076 -4\n-1014 63 -1054 31 -19 58 -20 1000 -20 1066 0 1002 -4 1049 62 l23 33 0 970\nc0 949 0 971 -20 1003 -11 18 -38 41 -60 52 -40 20 -65 20 -991 20 -766 -1\n-955 -3 -979 -14z m1755 -1061 l0 -775 -775 0 -775 0 0 775 0 775 775 0 775 0\n0 -775z\" \/>\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M5785 2315 c-16 -9 -160 -149 -320 -312 l-290 -295 -125 116 c-81 75\n-138 120 -162 127 -121 38 -230 -88 -170 -199 27 -51 380 -371 422 -382 81\n-22 86 -19 463 363 192 194 357 366 368 382 73 113 -65 261 -186 200z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Session<\/p>\n            <div class=\"content\">\n              <p>W25, W26<\/p>            <\/div>\n          <\/div>\n        <\/div>\n      \n    <\/div>\n  <\/section>\n                        <p><strong>Goal<\/strong><\/p>\n            <p><span style=\"font-weight: 400\">Design an innovation process for hospitality industry establishments that is in line with observed trends in the sector.<\/span><\/p>\n                                <p><strong>Overview<\/strong><\/p>\n            <p><span style=\"font-weight: 400\">The focus of this course is to help students develop a coherent creativity and innovation process for hospitality establishments that accounts for the environment and evaluates the impacts on different stakeholders. To foster a culture of innovation that considers the phenomenon of internationalization and the challenges of sustainable development, this course will cover an understanding of the market and the customer, adaptations to digital technologies, and an analysis of innovation opportunities.<\/span><\/p>\n                  \n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<div class=\"accordion accordion--course\" id=\"mng3104\">\n  <div class=\"accordion__table\">\n    <div class=\"accordion__accordion\">\n\n      <button class=\"accordion__header-row accordion-toggle\" id=\"toggle-mng3104\" aria-controls=\"section-mng3104\" aria-expanded=\"false\"\n        aria-label=\"Open or close accordion &quot;MNG3104 - Revenue Management and E-Commerce in the Hospitality Industry&quot;.\">\n        <span class=\"accordion__header__title\">MNG3104 &#8211; Revenue Management and E-Commerce in the Hospitality Industry<\/span>\n                  <div class=\"accordion__header__sessions\" aria-hidden=\"true\">\n                          <span>F25<\/span>\n                          <span>F26<\/span>\n                      <\/div>\n                <span class=\"accordion__header__icon accordion__header__icon--arrow\" role=\"presentation\">\n          <i class=\"vtx-icon vtx-icon-down_arrow\"><\/i>\n        <\/span>\n      <\/button>\n\n      <div class=\"accordion__sub-rows wysiwyg\" id=\"section-mng3104\" role=\"region\" aria-labelledby=\"toggle-mng3104\">\n\n                <div class=\"course-tabs\" role=\"tablist\">\n          <div class=\"course-tabs__headings\">\n            <button role=\"tab\" aria-selected=\"true\" class=\"course-tab__headings__item course-tab-toggle\" aria-controls=\"course-MNG3104-description\">\n              Description of course MNG3104            <\/button>\n                          <button role=\"tab\" aria-selected=\"false\" class=\"course-tab__headings__item course-tab-toggle\" aria-controls=\"course-MNG3104-schedule-F26\">\n                Schedule F26              <\/button>\n                      <\/div>\n          <div class=\"course-tabs__contents\">\n            \n<div id=\"course-MNG3104-description\" class=\"course-tab-content opened\" role=\"tabpanel\">\n  <div class=\"course-tab-content__group wysiwyg\">\n      <section class=\"activity-characteristics-block theme-block aligndefault\">\n    <div class=\"activity-characteristics__grid\">\n\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 62.22 62.22\" xml:space=\"preserve\">\n<path fill=\"#000\" class=\"fill-base-color\" d=\"M22.74,31.11c-4.62,0-8.38,3.76-8.38,8.38c0,4.62,3.76,8.38,8.38,8.38c4.62,0,8.38-3.76,8.38-8.38\n\tC31.11,34.87,27.35,31.11,22.74,31.11z 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\/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Number of credits<\/p>\n            <div class=\"content\">\n              <p>3<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 40 52\" xml:space=\"preserve\">\n<g>\n\t<circle fill=\"none\" stroke=\"#000\" stroke-width=\"2\" class=\"stroke-base-color\" cx=\"20\" cy=\"18\" r=\"7\" \/>\n\t<polyline fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"stroke-base-color\" points=\"33,37 39,51 1,51 7,37 \t\" \/>\n\t<path fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"stroke-base-color\" d=\"M37,18c0-9.39-7.61-17-17-17C10.61,1,3,8.61,3,18c0,3.7,1.2,7.12,3.2,9.91l11.37,15.84C18.12,44.5,19,45,20,45\n\t\tc1,0,1.88-0.5,2.43-1.25L33.8,27.91C35.8,25.12,37,21.7,37,18z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Undergraduate course selection<\/p>\n            <div class=\"content\">\n              <p>Recommended for Year 2<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 48 52\">\n  <path fill=\"#000\" class=\"fill-base-color\" 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\/>\n<\/svg>            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Prerequisite<\/p>\n            <div class=\"content\">\n              <p>None<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 70.643 62.283\" xml:space=\"preserve\">\n<g>\n\t<g>\n\t\t<g>\n\t\t\t<path fill=\"#000\" class=\"fill-base-color\" d=\"M27.896,32.272H1.131C0.507,32.272,0,31.765,0,31.142c0-0.623,0.507-1.131,1.131-1.131h26.765\n\t\t\t\tc0.623,0,1.131,0.507,1.131,1.131C29.026,31.765,28.519,32.272,27.896,32.272z M27.896,31.93h0.001H27.896z\" \/>\n\t\t<\/g>\n\t\t<g>\n\t\t\t<path fill=\"#000\" class=\"fill-base-color\" 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class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"771\" height=\"790\" viewBox=\"0 0 771 790\">\n\n<g transform=\"translate(0.000000,790.000000) scale(0.100000,-0.100000)\" fill=\"#000000\" class=\"fill-base-color\" stroke=\"none\">\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M1515 7893 c-35 -9 -72 -42 -89 -77 -14 -29 -16 -78 -16 -339 l0\n-306 -367 -3 c-390 -4 -394 -5 -535 -58 -32 -12 -92 -44 -135 -72 -201 -131\n-332 -341 -363 -578 -8 -60 -10 -916 -8 -2925 l3 -2840 22 -79 c81 -284 292\n-498 569 -578 l79 -23 3185 0 3185 0 95 33 c124 43 215 98 306 185 126 119\n206 262 239 425 14 69 15 395 13 2967 l-3 2890 -33 95 c-75 217 -214 375 -419\n478 -139 71 -169 75 -578 81 l-370 6 -5 323 -5 324 -37 33 c-20 19 -53 37 -73\n41 -49 9 -118 -19 -147 -59 -23 -31 -23 -38 -26 -350 l-3 -317 -617 2 -617 3\n-5 322 -5 322 -29 30 c-73 76 -196 59 -240 -33 -14 -29 -16 -78 -16 -340 l0\n-306 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1049 62 l23 33 0 970\nc0 949 0 971 -20 1003 -11 18 -38 41 -60 52 -40 20 -65 20 -991 20 -766 -1\n-955 -3 -979 -14z m1755 -1061 l0 -775 -775 0 -775 0 0 775 0 775 775 0 775 0\n0 -775z\" \/>\n<path fill=\"#000000\" class=\"fill-base-color\" d=\"M5785 2315 c-16 -9 -160 -149 -320 -312 l-290 -295 -125 116 c-81 75\n-138 120 -162 127 -121 38 -230 -88 -170 -199 27 -51 380 -371 422 -382 81\n-22 86 -19 463 363 192 194 357 366 368 382 73 113 -65 261 -186 200z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Session<\/p>\n            <div class=\"content\">\n              <p>F25, F26<\/p>            <\/div>\n          <\/div>\n        <\/div>\n      \n    <\/div>\n  <\/section>\n            <p class=\"course-tab-content__description-title\"><strong>Goal<\/strong><\/p>\n      <p><span style=\"font-weight: 400\">Optimize the performance of hospitality establishments through targeted pricing, distribution and promotional strategies.<\/span><\/p>\n              <p class=\"course-tab-content__description-title\"><strong>Overview<\/strong><\/p>\n      <p><span style=\"font-weight: 400\">This course covers how to evaluate the performance of technological tools used by different hospitality industry companies in their e-promotion, e-distribution and e-reputation management activities as well as the employee\u2019s role in integrating revenue optimization strategies. Analyzing and forecasting supply and demand and setting pricing to optimize the revenue and profitability of hospitality industry establishments will also be covered<\/span><\/p>\n<p><span style=\"font-weight: 400\">This course includes the option of CRMA certification.<\/span><\/p>\n<p><b>Note<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400\">This course includes the option of CRMA certification.<\/span><\/p>\n      <\/div>\n<\/div>\n            \n<div id=\"course-MNG3104-schedule-F26\" class=\"course-tab-content\" role=\"tabpanel\">\n            <div class=\"course-tab-content__group wysiwyg\">\n        <div class=\"course-tab-content__group__heading\">\n          <p>\n            Group 1          <\/p>\n        <\/div>\n                                      <div class=\"course-tab-content__group__table-wrapper\">\n              <p class=\"course-tab-content__group__table-label\">Schedule<\/p>\n              <table>\n                <thead>\n                  <tr>\n                    <th class=\"small\">Day<\/th>\n                    <th class=\"large\">Date<\/th>\n                    <th class=\"large\">Time<\/th>\n                    <th>Format<\/th>\n                    <th>Location<\/th>\n                  <\/tr>\n                <\/thead>\n                <tbody>\n                  <tr>\n                    <td class=\"small\"><p>Monday<\/p>\n<\/td>\n                    <td class=\"large\"><p><span class=\"TextRun Highlight SCXW84601078 BCX0\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84601078 BCX0\">From September 28 to December 14<\/span><\/span><span class=\"EOP SCXW84601078 BCX0\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p>\n<\/td>\n                    <td class=\"large\"><p><span class=\"TextRun Highlight SCXW30376777 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW30376777 BCX8\">From\u00a0<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">5<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">:<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">30<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">\u00a0<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">p<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">.m. to\u00a0<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">9<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">:<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">15<\/span><span class=\"NormalTextRun SCXW30376777 BCX8\">\u00a0p.m.\u00a0<\/span><\/span><span class=\"EOP Selected SCXW30376777 BCX8\" data-ccp-props=\"{&quot;134245417&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1}\">\u00a0<\/span><\/p>\n<\/td>\n                    <td>\n                      <p>\n                        In-person                      <\/p>\n                    <\/td>\n                    <td><p>ITHQ<\/p>\n<\/td>\n                  <\/tr>\n                <\/tbody>\n              <\/table>\n            <\/div>\n                                <\/div>\n      <\/div>\n          <\/div>\n        <\/div>\n        \n      <\/div>\n\n    <\/div>\n  <\/div>\n<\/div>\n\n    <\/div>\n  <\/section>\n  \n\n\n<div class=\"wp-block-vortex-blocks-notification-message notification-message-block\"><div class=\"notification-message-block__inner\"><p class=\"notification-message-block__title notification-title\"><\/p>\n<ul class=\"wp-block-list\">\n<li>Each course has a duration of 45 hours.<\/li>\n\n\n\n<li>Some courses may not be offered at all sessions.<\/li>\n\n\n\n<li>The ITHQ reserves the right to offer courses in French or English, based on instructor availability. Please note that approximately 50% of the courses will be offered in French and 50% in English.<\/li>\n<\/ul>\n<\/div><\/div>\n","protected":false},"featured_media":0,"parent":36409,"menu_order":0,"template":"","program-education":[],"program-sector":[],"program-schedule":[],"program-language":[],"class_list":["post-49083","program","type-program","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program\/49083","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program"}],"about":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/types\/program"}],"up":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program\/36409"}],"wp:attachment":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=49083"}],"wp:term":[{"taxonomy":"program-education","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program-education?post=49083"},{"taxonomy":"program-sector","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program-sector?post=49083"},{"taxonomy":"program-schedule","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program-schedule?post=49083"},{"taxonomy":"program-language","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/program-language?post=49083"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}