{"id":65732,"date":"2026-03-13T15:12:52","date_gmt":"2026-03-13T19:12:52","guid":{"rendered":"https:\/\/www.ithq.qc.ca\/?page_id=65732"},"modified":"2026-03-13T15:16:08","modified_gmt":"2026-03-13T19:16:08","slug":"integration-robots-hotels","status":"publish","type":"page","link":"https:\/\/www.ithq.qc.ca\/en\/research\/research-projects\/integration-robots-hotels\/","title":{"rendered":"Study of key factors influencing the acceptance and effective integration of service robots in the hotel environment\u00a0"},"content":{"rendered":"  <section class=\"anchors-banner-block theme-block alignfull\">\n    <div class=\"anchors-banner__links container\">\n              <div class=\"anchors-banner__btns\">\n          <div class=\"anchors-banner__btns__wrapper anchors-banner__btns-carousel swiper\">\n            <div class=\"swiper-wrapper\">\n                                <div class=\"swiper-slide\">\n                    <a href=\"#unite\" class=\"link\"><span>Research unit<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#chercheur-principal\" class=\"link\"><span>Lead researcher<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#co-chercheurs\" class=\"link\"><span>Co-researchers<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#research-assistants\" class=\"link\"><span>Research Assistants<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#partenaires\" class=\"link\"><span>Partners<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#periode\" class=\"link\"><span>Period<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#description\" class=\"link\"><span>Description<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#sources-de-financement\" class=\"link\"><span>Funding sources<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#mots-cles\" class=\"link\"><span>Keywords<\/span><\/a>                  <\/div>\n                  \n                              <\/div>\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/section>\n  \n\n\n<h3 class=\"wp-block-heading\" id=\"unite\">Research unit<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/\" data-type=\"URL\" data-id=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/\">ExperiSens<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"chercheur-principal\">Lead researcher<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/quentin-sellier\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quentin Sellier<\/a>, research professional&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"co-chercheurs\">Co-researcher<\/h3>\n\n\n\n<p>Andr\u00e9ane\u202fMorin-Simard (ITHQ)\u00a0\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"research-assistants\">Research Assistant<\/h3>\n\n\n\n<p>Ella-Stella\u00a0Inamuco\u00a0(college)\u00a0\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"partenaires\">Partners<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Oscar Robotique\u00a0<\/li>\n\n\n\n<li>Association h\u00f4tellerie du Qu\u00e9bec\u00a0<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"periode\">Period<\/h3>\n\n\n\n<p>May 2025 to December 2026\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"description\">Description<\/h3>\n\n\n\n<p>Against a backdrop of major transformation in the hotel industry, including significant growth in automated technologies and service robots, this ongoing study looks at the integration of robots in our hotels, including their impact on the customer experience, staff\u00a0productivity\u00a0and managers&#8217;\u00a0perceptions. <\/p>\n\n\n\n<p>Conducted in partnership with specialist company Oscar\u00a0Robotique, this field research includes interviews with hotel managers and staff, customer\u00a0questionnaires\u00a0and real-life experimentation. It will provide a concrete, documented picture of this rapidly accelerating technological shift.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sources-de-financement\">Funding sources<\/h3>\n\n\n\n<p>Programme d\u2019aide \u00e0 la recherche et au transfert (PART)\u2014Social Innovation segment\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"mots-cles\">Keywords<\/h3>\n\n\n\n<p>Service robot, customer experience, acceptability, employee experience, hospitality, social innovation\u00a0<\/p>\n\n\n\n<section class=\"wp-block-vortex-blocks-contact-cta-columns alignwide contact-cta-columns-block\"><div class=\"contact-cta-columns-block__columns\">\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><svg width=\"41\" height=\"42\" viewBox=\"0 0 41 42\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 41.5V14c0-2.2091 1.7909-4 4-4h23.5c2.2091 0 4 1.7909 4 4v17.5c0 2.2091-1.7909 4-4 4H7l-7 6Z\" fill=\"#000\" fill-opacity=\".5\" class=\"fill-base-color\"><\/path><path d=\"M40.5 35.5V4c0-2.2091-1.7909-4-4-4H15c-2.2091 0-4 1.7909-4 4v21.5c0 2.2091 1.7909 4 4 4h18.5l7 6Z\" fill=\"#000\" class=\"fill-base-color\"><\/path><path d=\"M21 12c0-2.5 1.9163-4 4.5-4 3 0 4.5 2 4.5 4 0 4-5 3-5 6v1\" stroke=\"#fff\" stroke-opacity=\".9\" stroke-width=\"3\"><\/path><circle cx=\"25\" cy=\"22\" r=\"2\" fill=\"#fff\" fill-opacity=\".9\"><\/circle><\/svg><\/div><\/div>\n<h3 class=\"wp-block-heading\">Any questions?<\/h3>\n\n\n\n<p>514-282-5115<br>or toll-free at 1-800-361-5111, ext. 5115<\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/research\/contact-our-research-team\/\">Contact us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><svg width=\"42\" height=\"44\" viewBox=\"0 0 42 44\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 17.1999a4 4 0 0 1 1.6594-3.2437l17-12.2672c1.3975-1.0084 3.2837-1.0084 4.6812 0l17 12.2672A3.9998 3.9998 0 0 1 42 17.1999V40c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V17.1999Z\" fill=\"#fff\" class=\"fill-background-color\"><\/path><path d=\"M0 17.1999a4 4 0 0 1 1.6594-3.2437l17-12.2672c1.3975-1.0084 3.2837-1.0084 4.6812 0l17 12.2672A3.9998 3.9998 0 0 1 42 17.1999V40c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V17.1999Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".4\"><\/path><path fill=\"#000\" class=\"fill-base-color\" d=\"M6 5h30v33H6z\"><\/path><path d=\"m0 20 21 11.1818L42 20v20c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V20Z\" fill=\"#fff\" class=\"fill-background-color\"><\/path><path d=\"m0 20 21 11.1818L42 20v20c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V20Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".6\"><\/path><path d=\"M23 14h-4v4h-4v4h12v-4h-4v-4Z\" fill=\"#fff\"><\/path><\/svg><\/div><\/div>\n<h3 class=\"wp-block-heading\">Receive our news by email<\/h3>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/subscribe-to-the-newsletter\/\">Subscribe to our mailing list<\/a><\/div>\n<\/div><\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Research unit ExperiSens Lead researcher Quentin Sellier, research professional&nbsp; Co-researcher Andr\u00e9ane\u202fMorin-Simard (ITHQ)\u00a0\u00a0 Research Assistant Ella-Stella\u00a0Inamuco\u00a0(college)\u00a0\u00a0 Partners Period May 2025 to December 2026\u00a0 Description Against a backdrop of major transformation in&hellip;<\/p>\n","protected":false},"author":963,"featured_media":0,"parent":24093,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"wpo365_audiences":[],"wpo365_private":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-65732","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/65732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/users\/963"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/comments?post=65732"}],"version-history":[{"count":1,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/65732\/revisions"}],"predecessor-version":[{"id":65733,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/65732\/revisions\/65733"}],"up":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24093"}],"wp:attachment":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=65732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}