{"id":24228,"date":"2023-04-25T17:30:56","date_gmt":"2023-04-25T21:30:56","guid":{"rendered":"https:\/\/www.ithq.qc.ca\/?page_id=24228"},"modified":"2026-03-19T09:24:49","modified_gmt":"2026-03-19T13:24:49","slug":"sensory-analysis-hotel-services","status":"publish","type":"page","link":"https:\/\/www.ithq.qc.ca\/en\/research\/research-projects\/sensory-analysis-hotel-services\/","title":{"rendered":"Sensory analysis\u00a0of informational and communicational services in a hotel context\u00a0"},"content":{"rendered":"  <section class=\"anchors-banner-block theme-block alignfull\">\n    <div class=\"anchors-banner__links container\">\n              <div class=\"anchors-banner__btns\">\n          <div class=\"anchors-banner__btns__wrapper anchors-banner__btns-carousel swiper\">\n            <div class=\"swiper-wrapper\">\n                                <div class=\"swiper-slide\">\n                    <a href=\"#unite\" class=\"link\"><span>Research unit<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#chercheur-principal\" class=\"link\"><span>Lead researcher<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#co-chercheurs\" class=\"link\"><span>Co-researchers<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#partenaires\" class=\"link\"><span>Partners<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#periode\" class=\"link\"><span>Period<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#description\" class=\"link\"><span>Description<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#sources-de-financement\" class=\"link\"><span>Funding sources<\/span><\/a>                  <\/div>\n                                    <div class=\"swiper-slide\">\n                    <a href=\"#mots-cles\" class=\"link\"><span>Keywords<\/span><\/a>                  <\/div>\n                                                            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n  <\/section>\n  \n\n\n<h3 class=\"wp-block-heading\" id=\"unite\">Research unit<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/\" data-type=\"URL\" data-id=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/\">ExperiSens<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"chercheur-principal\">Lead researcher<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/julie-cote\/\" data-type=\"page\" data-id=\"33556\">Julie C\u00f4t\u00e9<\/a>, Director, ExperiSens<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"co-chercheurs\">Co-researchers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/professeurs.uqam.ca\/professeur\/mercier.julien\/\" rel=\"noopener\">Julien Mercier<\/a> (UQAM)<\/li>\n\n\n\n<li><a href=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/emilie-marcil-project-supervisor-and-research-professional-ithq\/\" data-type=\"URL\" data-id=\"https:\/\/www.ithq.qc.ca\/en\/research\/experisens\/emilie-marcil-project-supervisor-and-research-professional-ithq\/\">\u00c9milie Marcil<\/a> (ITHQ)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"partenaires\">Partners<\/h3>\n\n\n\n<p>H\u00f4tel Monville<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"periode\">Period<\/h3>\n\n\n\n<p>2021-2023<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"description\">Description<\/h3>\n\n\n\n<p>Information and communication systems\u2014those linked to room services (restaurant menu, online ordering, etc.) for example\u2014are increasingly part of the hotels ecosystem. These devices invite customers to interact with them in multiple ways. Although they have been in place for many years, the link between these systems and the customer experience has yet to be clarified.&nbsp;<\/p>\n\n\n\n<p>Therefore, this research intends to discover, through sensory analysis, how the information and communication systems offered in a hotel establishment influence the customers&#8217; experience. In a complementary way, the study also aims to identify the elements of the environment that influence the experience of the users of these tools in the real context of a hotel.&nbsp;<\/p>\n\n\n\n<p>The results of this research will help inform hoteliers so they may optimize their customers\u2019 experience with more adapted and efficient information and communication systems.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sources-de-financement\">Funding sources<\/h3>\n\n\n\n<p>Strengthening College Innovation (SCI) through the College and Community Innovation (CCI) Program \u2013 Social Sciences and Humanities Research Council (SSHRC)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"mots-cles\">Keywords<\/h3>\n\n\n\n<p>Real-life measurements, sensory analysis, biometrics, behaviour, perception, cognitive psychology, customer experience, hospitality industry, tourism<\/p>\n\n\n\n<section class=\"wp-block-vortex-blocks-contact-cta-columns alignwide contact-cta-columns-block\"><div class=\"contact-cta-columns-block__columns\">\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><svg width=\"41\" height=\"42\" viewBox=\"0 0 41 42\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 41.5V14c0-2.2091 1.7909-4 4-4h23.5c2.2091 0 4 1.7909 4 4v17.5c0 2.2091-1.7909 4-4 4H7l-7 6Z\" fill=\"#000\" fill-opacity=\".5\" class=\"fill-base-color\"><\/path><path d=\"M40.5 35.5V4c0-2.2091-1.7909-4-4-4H15c-2.2091 0-4 1.7909-4 4v21.5c0 2.2091 1.7909 4 4 4h18.5l7 6Z\" fill=\"#000\" class=\"fill-base-color\"><\/path><path d=\"M21 12c0-2.5 1.9163-4 4.5-4 3 0 4.5 2 4.5 4 0 4-5 3-5 6v1\" stroke=\"#fff\" stroke-opacity=\".9\" stroke-width=\"3\"><\/path><circle cx=\"25\" cy=\"22\" r=\"2\" fill=\"#fff\" fill-opacity=\".9\"><\/circle><\/svg><\/div><\/div>\n<h3 class=\"wp-block-heading\">Any questions?<\/h3>\n\n\n\n<p>514-282-5115<br>or toll-free at 1-800-361-5111, ext. 5115<\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/research\/contact-our-research-team\/\">Contact us<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><svg width=\"42\" height=\"44\" viewBox=\"0 0 42 44\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 17.1999a4 4 0 0 1 1.6594-3.2437l17-12.2672c1.3975-1.0084 3.2837-1.0084 4.6812 0l17 12.2672A3.9998 3.9998 0 0 1 42 17.1999V40c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V17.1999Z\" fill=\"#fff\" class=\"fill-background-color\"><\/path><path d=\"M0 17.1999a4 4 0 0 1 1.6594-3.2437l17-12.2672c1.3975-1.0084 3.2837-1.0084 4.6812 0l17 12.2672A3.9998 3.9998 0 0 1 42 17.1999V40c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V17.1999Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".4\"><\/path><path fill=\"#000\" class=\"fill-base-color\" d=\"M6 5h30v33H6z\"><\/path><path d=\"m0 20 21 11.1818L42 20v20c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V20Z\" fill=\"#fff\" class=\"fill-background-color\"><\/path><path d=\"m0 20 21 11.1818L42 20v20c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V20Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".6\"><\/path><path d=\"M23 14h-4v4h-4v4h12v-4h-4v-4Z\" fill=\"#fff\"><\/path><\/svg><\/div><\/div>\n<h3 class=\"wp-block-heading\">Receive our news by email<\/h3>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/subscribe-to-the-newsletter\/\">Subscribe to our mailing list<\/a><\/div>\n<\/div><\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Research unit ExperiSens Lead researcher Julie C\u00f4t\u00e9, Director, ExperiSens Co-researchers Partners H\u00f4tel Monville Period 2021-2023 Description Information and communication systems\u2014those linked to room services (restaurant menu, online ordering, etc.) for&hellip;<\/p>\n","protected":false},"author":3816,"featured_media":0,"parent":24093,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"wpo365_audiences":[],"wpo365_private":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-24228","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/users\/3816"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/comments?post=24228"}],"version-history":[{"count":1,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24228\/revisions"}],"predecessor-version":[{"id":65669,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24228\/revisions\/65669"}],"up":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24093"}],"wp:attachment":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=24228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}