{"id":24048,"date":"2023-04-25T16:36:00","date_gmt":"2023-04-25T20:36:00","guid":{"rendered":"https:\/\/www.ithq.qc.ca\/?page_id=24048"},"modified":"2024-11-12T19:14:08","modified_gmt":"2024-11-13T00:14:08","slug":"marie-claire-louillet","status":"publish","type":"page","link":"https:\/\/www.ithq.qc.ca\/en\/research\/marie-claire-louillet\/","title":{"rendered":"Marie-Claire Louillet"},"content":{"rendered":"  <section class=\"anchors-banner-block theme-block alignfull\">\n    <div class=\"anchors-banner__links container\">\n              <div class=\"anchors-banner__btns\">\n          <div class=\"anchors-banner__btns__wrapper anchors-banner__btns-carousel swiper\">\n            <div class=\"swiper-wrapper\">\n                                <div class=\"swiper-slide\">\n                    <a href=\"#unite\" class=\"link\"><span>Research Unit<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#interet\" class=\"link\"><span>Research Interests<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#biographie\" class=\"link\"><span>Bio<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#projets-de-recherche-en-cours\" class=\"link\"><span>Current research projects<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#communications\" class=\"link\"><span>Papers<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#coordonnees\" class=\"link\"><span>Contact information<\/span><\/a>                  <\/div>\n                  \n                              <\/div>\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/section>\n  \n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\" style=\"grid-template-columns:auto 30%\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\" id=\"unite\">Research Unit<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-ctheme-02-color\"><a href=\"https:\/\/gastronomiqclab.ca\/\" data-type=\"URL\" data-id=\"https:\/\/gastronomiqclab.ca\/\" rel=\"noopener\">GastronomiQc Lab<\/a><\/mark><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"interet\">Research Interests<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance of tourist destination information systems&nbsp;<\/li>\n\n\n\n<li>Impact of technologies on operational, decision-making, strategic and innovation processes<\/li>\n\n\n\n<li>Revenue management applied to the various tourism sectors: hospitality, restaurant services, agri-tourism, festivals and events and tourist attractions<\/li>\n\n\n\n<li>Dynamic capacity and collaborative innovation<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"788\" height=\"1024\" src=\"https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/ITHQ_marie-claire-louillet-e1687913173946-788x1024.jpg\" alt=\"\" class=\"wp-image-23432 size-full\" srcset=\"https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/ITHQ_marie-claire-louillet-e1687913173946-788x1024.jpg 788w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/ITHQ_marie-claire-louillet-e1687913173946-600x780.jpg 600w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/ITHQ_marie-claire-louillet-e1687913173946-231x300.jpg 231w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/ITHQ_marie-claire-louillet-e1687913173946-768x998.jpg 768w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/ITHQ_marie-claire-louillet-e1687913173946.jpg 810w\" sizes=\"(max-width: 788px) 100vw, 788px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"biographie\">Bio<\/h3>\n\n\n\n<p>Having earned a Ph.D. in Administration from the Universit\u00e9 de&nbsp;Sherbrooke and an MBA in international hospitality management (IMHI) from ESSEC Business School, Marie-Claire Louillet has been teaching at the ITHQ since 2006, in the areas of revenue optimization, electronic distribution, management of operational processes in accommodation as well as information systems management. She is also an associate professor at Universit\u00e9 Laval, in the Marketing Department of the Faculty of Management Sciences, since 2021.<\/p>\n\n\n\n<p>Considered a specialist in hotel management, she worked for 10 years with Hilton International in Paris, London, Montr\u00e9al and Rome, and also managed hotels in Puerto Rico and Cuba. She has also taught at the Universit\u00e9 du Qu\u00e9bec \u00e0 Montr\u00e9al, McGill University (Montr\u00e9al) and the Institut de conciergerie internationale (Paris), as well as being a guest lecturer at the Autonomous University of Guerrero (Acapulco). Her professional and academic backgrounds allow her to position herself today as a specialist in the evaluation of information systems in the tourism industry.<\/p>\n\n\n\n<p>Her current research projects focus on revenue optimization and collaborative innovation in the restaurant services industry.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"projets-de-recherche-en-cours\">Current research projects<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion des revenus en restauration \u2013 volet consommateur<\/li>\n\n\n\n<li>Innovation collaborative en restauration \u2013 Innovation collaborative en restauration: vers une offre de produits alimentaires locaux attractive, diff\u00e9renci\u00e9e et profitable<\/li>\n\n\n\n<li>Reconfiguration des ressources en restauration \u2013 Innovation collaborative en restauration: vers une offre de produits alimentaires locaux attractive, diff\u00e9renci\u00e9e et profitable<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"communications\">Papers<\/h3>\n\n\n\n<p>Louillet, M.C. and Guertin, J.F. (2022). Tarification et innovation.&nbsp; Guest panelist at the \u00c9v\u00e8nements Attractions Qu\u00e9bec Conference; November 8, 2022.<\/p>\n\n\n\n<p>Louillet, M.C. Khomsi, M.R. and Guertin, J.F. (2021). <em>Une tarification qui fluctue selon l&#8217;offre et la demande, une nouvelle r\u00e9alit\u00e9?<\/em> Guest panelist at the \u00c9v\u00e8nements Attractions Qu\u00e9bec Conference; November 9, 2021.<\/p>\n\n\n\n<p>Louillet, M.C. and B\u00e9dard, F. (2021). <em>D\u00e9veloppement et exp\u00e9rimentation d\u2019une m\u00e9thode pour \u00e9valuer la performance du syst\u00e8me d\u2019information inter-organisationnel d\u2019une destination touristique.<\/em> 8<sup>e<\/sup> Conf\u00e9rence de l\u2019Association Francophone de Management et de Tourisme, Institut Paul Bocuse (AFMAT); May 27-28, 2021.<\/p>\n\n\n\n<p>Gamra, J., Louillet, M.C., and B\u00e9dard, F. (2021).&nbsp; <em>L\u2019impact de l\u2019innovation collaborative sur la cr\u00e9ation de valeur dans les PMEs touristiques en contexte de rupture<\/em>. 8<sup>e<\/sup> Conf\u00e9rence de l\u2019Association Francophone de Management et de Tourisme, Institut Paul Bocuse (AFMAT); May 27-28, 2021.&nbsp;<\/p>\n\n\n\n<p>Louillet, M.C. (2021).<em> Conception d\u2019un outil de gestion de la performance d\u2019un syst\u00e8me de gestion de la destination touristique<\/em>. ACFAS, 88<sup>e<\/sup> conference, Sherbrooke. May 3-7, 2021.&nbsp;&nbsp;<\/p>\n\n\n\n<p>B\u00e9dard, F., Gamra, J., Haddad, T., Lapointe, D., Le Chevalier, C., Louillet, M.C., Ramsamy, S., Reda Khomsi, M., &amp; S\u00e9vigny, A. (2021). <em>Les strat\u00e9gies de reconfiguration des destinations touristiques \u00e0 l&#8217;\u00e8re de la Covid-19<\/em>. Webinar organized by ESG UQAM and CED; April 7, 2021.<\/p>\n\n\n\n<p>Louillet, M. C. (2021). <em>Approach to Evaluating the Effect of an Inter-organizational Information System on Performance: The Case of a Destination Management Organization<\/em>. ENTER Annual Conference, International. Federation for IT and Travel &amp; Tourism, @yourplace; January 21, 2021.<\/p>\n\n\n\n<p>Louillet, M. C., B\u00e9dard, F. and Dongmo Temgoua, B. (2021).&nbsp;Approach to Evaluating the Effect of an Inter-organizational Information System on Performance: The Case of a Destination Management Organization. <em>Information and Communication Technologies in Tourism 2021,<\/em> pp 337-351.&nbsp;https:\/\/link.springer.com\/chapter\/10.1007\/978-3-030-65785-7_33&nbsp;<\/p>\n\n\n\n<p>Louillet, M. C. (2019). <em>Conception d\u2019un outil de gestion de la performance d\u2019un syst\u00e8me de gestion de la destination touristique.<\/em> Unpublished doctoral dissertation, Doctorat en administration (D.B.A.), joint program of the Universit\u00e9 de Sherbrooke and the Universit\u00e9 du Qu\u00e9bec \u00e0 Trois-Rivi\u00e8res, 498p. <a href=\"about:blank\">https:\/\/savoirs.usherbrooke.ca\/handle\/11143\/15942<\/a><\/p>\n\n\n\n<p>Louillet, M.C. (2016). <em>Conception d\u2019un outil de gestion de la performance des syst\u00e8mes de gestion de la destination touristique<\/em>. Noon research conference of the School of Management of the Universit\u00e9 de Sherbrooke<\/p>\n\n\n\n<p>B\u00e9dard, F., Louillet, M.C., Verner, A. and Joly, M.-C. (2008). <em>Implementation of a Destination Management System Interface in Tourism Information Centres and its Impact<\/em>. Innsbruck (Austria), ENTER 2008 Annual Conference, International Federation for IT and Travel &amp; Tourism<\/p>\n\n\n\n<p>B\u00e9dard, F. and Louillet, M.C. (2008). <em>Bonjour Qu\u00e9bec.com : a vision, a strategy and a history<\/em>. IN Egger, R. and Buhalis, D., <em>eTourism Case Studies: Management and Marketing Issues in eTourism<\/em> (pp. 200-212). Oxford, Butterworth-Heineman<\/p>\n\n\n\n<p>Louillet, M.C. and B\u00e9dard, F. (2007). <em>Quebec&#8217;s Destination Management System: Regional Expansion. <\/em>Ljubjana (Slovenia), ENTER 2007 Annual Conference, International Federation for IT and Travel &amp; Tourism<\/p>\n\n\n\n<p>Louillet, M.C. (2006). <em>Proposal for a Success Model for Destination Management Systems<\/em>. Lausanne (Switzerland), ENTER 2006 Annual Conference, International Federation for IT and Travel &amp; Tourism<\/p>\n\n\n\n<p>Louillet, M.C. and B\u00e9dard, F. (2004). <em>\u00c9tude de cas sur le syst\u00e8me de gestion de la destination touristique Bonjour Qu\u00e9bec.com<\/em>. In Themis Foundation &#8211; World Tourism Organisation, <em>WTO-UOC-GTAT Master Course on Tourism Destination Policy and Strategy<\/em><\/p>\n\n\n\n<p>Louillet, M.C. and B\u00e9dard, F. (2004). <em>Proposal for a Success Model for Destination Management Systems<\/em>. In <em>Creating a Framework for Research and Education in Tourism Policy and Destination Management<\/em>. Madrid, Proceedings of the World Tourism Organization Education Council Conference<\/p>\n\n\n\n<p>Louillet, M.C. and B\u00e9dard, F. (2004). <em>Un mod\u00e8le de succ\u00e8s des syst\u00e8mes de gestion de la destination touristique<\/em>. Montr\u00e9al, Travel and Tourism Research Association \u2013 Annual Conference Proceedings<\/p>\n\n\n\n<p>Louillet, M.C. (2004). <em>Un mod\u00e8le de succ\u00e8s pour les places de march\u00e9 \u00e9lectroniques&nbsp;: les syst\u00e8mes de gestion de la destination touristique<\/em>. Presentation at the ACFAS Annual Conference<\/p>\n\n\n\n<p>Louillet, M.C. (2004). <em>Un mod\u00e8le de succ\u00e8s pour les places de march\u00e9 \u00e9lectroniques<\/em>. Presentation at the annual event La Semaine de la recherche de l&#8217;Universit\u00e9 de Sherbrooke<\/p>\n\n\n\n<p>Louillet, M.C. (2004). <em>La gestion du changement: le cas de Bonjour Qu\u00e9bec.com<\/em>. Presentation to the Master&#8217;s degree in Electronic Commerce, School of Management of the Universit\u00e9 de Sherbrooke<\/p>\n\n\n\n<p>Louillet, M.C. (1990). La distribution par les prestataires de services&nbsp;: le cas de l\u2019h\u00f4tellerie. <em>Th\u00e9oros<\/em>, <em>9<\/em>(3), 12-13<\/p>\n\n\n\n<section class=\"wp-block-vortex-blocks-contact-cta-columns alignwide contact-cta-columns-block\"><div class=\"contact-cta-columns-block__columns\">\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><svg width=\"42\" height=\"44\" viewBox=\"0 0 42 44\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 17.1999a4 4 0 0 1 1.6594-3.2437l17-12.2672c1.3975-1.0084 3.2837-1.0084 4.6812 0l17 12.2672A3.9998 3.9998 0 0 1 42 17.1999V40c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V17.1999Z\" fill=\"#fff\" class=\"fill-background-color\"><\/path><path d=\"M0 17.1999a4 4 0 0 1 1.6594-3.2437l17-12.2672c1.3975-1.0084 3.2837-1.0084 4.6812 0l17 12.2672A3.9998 3.9998 0 0 1 42 17.1999V40c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V17.1999Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".4\"><\/path><path fill=\"#000\" class=\"fill-base-color\" d=\"M6 5h30v33H6z\"><\/path><path d=\"m0 20 21 11.1818L42 20v20c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V20Z\" fill=\"#fff\" class=\"fill-background-color\"><\/path><path d=\"m0 20 21 11.1818L42 20v20c0 2.2091-1.7909 4-4 4H4c-2.2091 0-4-1.7909-4-4V20Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".6\"><\/path><path d=\"M23 14h-4v4h-4v4h12v-4h-4v-4Z\" fill=\"#fff\"><\/path><\/svg><\/div><\/div>\n<h2 class=\"wp-block-heading\" id=\"coordonnees\">Contact information<\/h2>\n\n\n\n<p>marie-claire.louillet@ithq.qc.ca<\/p>\n<\/div><\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Bio Having earned a Ph.D. in Administration from the Universit\u00e9 de&nbsp;Sherbrooke and an MBA in international hospitality management (IMHI) from ESSEC Business School, Marie-Claire Louillet has been teaching at the&hellip;<\/p>\n","protected":false},"author":3816,"featured_media":0,"parent":23906,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"wpo365_audiences":[],"wpo365_private":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-24048","page","type-page","status-publish","hentry"],"acf":[],"ticketed":false,"_links":{"self":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/users\/3816"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/comments?post=24048"}],"version-history":[{"count":0,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/24048\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/pages\/23906"}],"wp:attachment":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=24048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}