{"id":31811,"date":"2023-07-04T14:47:34","date_gmt":"2023-07-04T18:47:34","guid":{"rendered":"https:\/\/www.ithq.qc.ca\/?post_type=outlook&#038;p=31811"},"modified":"2025-02-25T14:15:45","modified_gmt":"2025-02-25T19:15:45","slug":"customer-services-consultant","status":"publish","type":"outlook","link":"https:\/\/www.ithq.qc.ca\/en\/future-students\/careers-and-professions\/customer-services-consultant\/","title":{"rendered":"Customer services consultant"},"content":{"rendered":"\n<p>Do you have good interpersonal skills and want to work with the public? A career as a customer services consultant in the tourism industry may be just what you&#8217;re looking for. The ITHQ provides you with all the details you need to know about this occupation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Duties of a customer services consultant<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure reception of customers and answer their questions<\/li>\n\n\n\n<li>Promote and sell goods and services&nbsp;<\/li>\n\n\n\n<li>Manage reservations and promotional tools<\/li>\n\n\n\n<li>Help customers solve problems&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Types of positions&nbsp;<\/h2>\n\n\n\n<p>Many front-line jobs in the tourism industry are related to customer service. Here are some examples of jobs available in this field:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reception and information clerk&nbsp;<\/li>\n\n\n\n<li>Ticketing clerk&nbsp;<\/li>\n\n\n\n<li>Sales consultant<\/li>\n\n\n\n<li>Reservation clerk&nbsp;<\/li>\n\n\n\n<li>Tourist information clerk&nbsp;<\/li>\n\n\n\n<li>Travel consultant&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qualities of a customer services consultant<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>I love working with the public.&nbsp;<\/li>\n\n\n\n<li>I like helping people.&nbsp;<\/li>\n\n\n\n<li>I have good communication skills.<\/li>\n\n\n\n<li>I&#8217;m thorough and organized.&nbsp;<\/li>\n\n\n\n<li>I am patient and empathetic.&nbsp;<\/li>\n\n\n\n<li>I am bilingual or multilingual.&nbsp;<\/li>\n\n\n\n<li>I&#8217;m resourceful and have a good sense of leadership.<br><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Required experience and training<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You could work part-time in this type of position during your studies or internships.&nbsp;<\/li>\n\n\n\n<li>Training is not a prerequisite for this position. However, the types of training offered by the ITHQ will give you access to better job opportunities and help you progress in your career faster.<\/li>\n<\/ul>\n\n\n  <section class=\"activity-related-block theme-block alignfull\">\n    <div class=\"block-heading container\">\n      <h2 class=\"block-heading__subtitle\">Programs leading to this profession<\/h2>\n          <\/div>\n    <div class=\"activity-related__carousel-wrapper\">\n      <div class=\"activity-related__carousel swiper\">\n        <div class=\"swiper-wrapper\">\n          \n<div class=\"activity-item activity-item--program swiper-slide\">\n  <a class=\"activity-item__inner\" href=\"https:\/\/www.ithq.qc.ca\/en\/future-students\/programs\/tourism-techniques\/\">\n    <div class=\"activity-item__thumbnail-wrapper\">\n      <div class=\"activity-item__thumbnail\" style=\"background-image:url(https:\/\/cdn.ithq.qc.ca\/uploads\/2025\/11\/Programme_etudiants-tourisme-vieux-port-scaled.jpg);\"><\/div>\n          <\/div>\n    <p class=\"activity-item__title\">Tourism Techniques<\/p>\n        <div class=\"activity-item__degree\">\n                <p class=\"code\">DCS<\/p>\n                    <p class=\"label\">Techniques de tourisme \u2013 414.A0<\/p>\n    <\/div>\n  <\/a>\n<\/div>\n        <\/div>\n        <div class=\"activity-related__scrollbar-wrapper\">\n          <div class=\"swiper-scrollbar\"><\/div>\n        <\/div>\n        <div class=\"activity-related__arrows-wrapper\">\n          <div class=\"swiper-button-prev\"><\/div>\n          <div class=\"swiper-button-next\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n  <section class=\"outlooks-carousel-block theme-block alignfull\">\n    <div class=\"block-heading container\">\n      <h2>\n                          <span class=\"block-heading__subtitle\">Related jobs<\/span>\n              <\/h2>\n    <\/div>\n    <div class=\"outlooks-carousel__carousel-wrapper\">\n      <div class=\"outlooks-carousel__carousel swiper\">\n        <div class=\"swiper-wrapper\">\n          \n<div class=\"outlook-item-wrapper swiper-slide\">\n  <a class=\"outlook-item\" href=\"https:\/\/www.ithq.qc.ca\/en\/future-students\/careers-and-professions\/tourist-guide\/\">\n    <div class=\"outlook-item__thumbnail\" style=\"background-image:url(https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/07\/Metier_guide-touristique-scaled.jpg);\"><\/div>\n    <div class=\"outlook-item__content-wrapper\">\n      <div class=\"outlook-item__content\">\n        <div class=\"content-wrapper\">\n          <p class=\"outlook-item__title\">Tourist guide<\/p>\n        <\/div>\n        <div class=\"icon-wrapper\">\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/a>\n<\/div>\n\n<div class=\"outlook-item-wrapper swiper-slide\">\n  <a class=\"outlook-item\" href=\"https:\/\/www.ithq.qc.ca\/en\/future-students\/careers-and-professions\/concierge\/\">\n    <div class=\"outlook-item__thumbnail\" style=\"background-image:url(https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/07\/Metier_concierge-scaled.jpg);\"><\/div>\n    <div class=\"outlook-item__content-wrapper\">\n      <div class=\"outlook-item__content\">\n        <div class=\"content-wrapper\">\n          <p class=\"outlook-item__title\">Concierge<\/p>\n        <\/div>\n        <div class=\"icon-wrapper\">\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/a>\n<\/div>\n\n<div class=\"outlook-item-wrapper swiper-slide\">\n  <a class=\"outlook-item\" href=\"https:\/\/www.ithq.qc.ca\/en\/future-students\/careers-and-professions\/destination-representative\/\">\n    <div class=\"outlook-item__thumbnail\" style=\"background-image:url(https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/07\/Metier_representant-destination-scaled.jpg);\"><\/div>\n    <div class=\"outlook-item__content-wrapper\">\n      <div class=\"outlook-item__content\">\n        <div class=\"content-wrapper\">\n          <p class=\"outlook-item__title\">Destination representative<\/p>\n        <\/div>\n        <div class=\"icon-wrapper\">\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/a>\n<\/div>\n\n<div class=\"outlook-item-wrapper swiper-slide\">\n  <a class=\"outlook-item\" href=\"https:\/\/www.ithq.qc.ca\/en\/future-students\/careers-and-professions\/tourism-promotion-officer-or-coordinator\/\">\n    <div class=\"outlook-item__thumbnail\" style=\"background-image:url(https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/07\/Metier_agent-promotion-scaled.jpg);\"><\/div>\n    <div class=\"outlook-item__content-wrapper\">\n      <div class=\"outlook-item__content\">\n        <div class=\"content-wrapper\">\n          <p class=\"outlook-item__title\">Tourism promotion officer or coordinator<\/p>\n        <\/div>\n        <div class=\"icon-wrapper\">\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n          <span class=\"svg\">\n            <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M2 12H21M21 12L12.1013 3M21 12L12.1013 21\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/a>\n<\/div>\n        <\/div>\n        <div class=\"outlooks-carousel__scrollbar-wrapper\">\n          <div class=\"swiper-scrollbar\"><\/div>\n        <\/div>\n        <div class=\"outlooks-carousel__arrows-wrapper\">\n          <div class=\"swiper-button-prev\"><\/div>\n          <div class=\"swiper-button-next\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<div class=\"wp-block-media-text alignwide has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Would you like more information?<\/h3>\n\n\n\n<p>We&#8217;ll be happy to answer any questions you may have about the hospitality industry\u2019s occupations and programs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/future-students\/contact-school-information-and-international-students-services\/\">Contact our team<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier-1024x683.jpg\" alt=\"\" class=\"wp-image-20020 size-full\" srcset=\"https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier-1024x683.jpg 1024w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier-1000x667.jpg 1000w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier-300x200.jpg 300w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier-768x512.jpg 768w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier-1536x1024.jpg 1536w, https:\/\/cdn.ithq.qc.ca\/uploads\/2023\/05\/Entreprise_service-conseil-contact-main-clavier.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<section class=\"wp-block-vortex-blocks-contact-cta-columns alignwide contact-cta-columns-block\"><div class=\"contact-cta-columns-block__columns\">\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><svg width=\"41\" height=\"42\" viewBox=\"0 0 41 42\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 41.5V14c0-2.2091 1.7909-4 4-4h23.5c2.2091 0 4 1.7909 4 4v17.5c0 2.2091-1.7909 4-4 4H7l-7 6Z\" fill=\"#000\" fill-opacity=\".5\" class=\"fill-base-color\"><\/path><path d=\"M40.5 35.5V4c0-2.2091-1.7909-4-4-4H15c-2.2091 0-4 1.7909-4 4v21.5c0 2.2091 1.7909 4 4 4h18.5l7 6Z\" fill=\"#000\" class=\"fill-base-color\"><\/path><path d=\"M21 12c0-2.5 1.9163-4 4.5-4 3 0 4.5 2 4.5 4 0 4-5 3-5 6v1\" stroke=\"#fff\" stroke-opacity=\".9\" stroke-width=\"3\"><\/path><circle cx=\"25\" cy=\"22\" r=\"2\" fill=\"#fff\" fill-opacity=\".9\"><\/circle><\/svg><\/div><\/div>\n<h3 class=\"wp-block-heading\">Any questions?<\/h3>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/outlook.office365.com\/book\/infoscolaire@ithq.qc.ca\/\" rel=\"noopener\">Book an appointment<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div 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0-4-1.7909-4-4V20Z\" fill=\"#000\" class=\"fill-base-color\" fill-opacity=\".6\"><\/path><path d=\"M23 14h-4v4h-4v4h12v-4h-4v-4Z\" fill=\"#fff\"><\/path><\/svg><\/div><\/div>\n<h3 class=\"wp-block-heading\">Get our news by email<\/h3>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/subscribe-to-the-newsletter\/\">Subscribe to our newsletter<\/a><\/div>\n<\/div><\/div>\n<\/div><\/section>\n","protected":false},"featured_media":31812,"template":"","outlook-sector":[496],"class_list":["post-31811","outlook","type-outlook","status-publish","has-post-thumbnail","hentry","outlook-sector-tourism"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/outlook\/31811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/outlook"}],"about":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/types\/outlook"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media\/31812"}],"wp:attachment":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=31811"}],"wp:term":[{"taxonomy":"outlook-sector","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/outlook-sector?post=31811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}