{"id":53084,"date":"2026-04-16T12:15:28","date_gmt":"2026-04-16T16:15:28","guid":{"rendered":"https:\/\/www.ithq.qc.ca\/?post_type=formation&#038;p=53084"},"modified":"2026-04-16T13:54:24","modified_gmt":"2026-04-16T17:54:24","slug":"100-accueillant-in-person","status":"publish","type":"formation","link":"https:\/\/www.ithq.qc.ca\/en\/training-courses-and-certifications\/100-accueillant-in-person\/","title":{"rendered":"100 % accueillant (in-person)"},"content":{"rendered":"  <section class=\"anchors-banner-block theme-block alignfull\">\n    <div class=\"anchors-banner__links container\">\n              <div class=\"anchors-banner__btns\">\n          <div class=\"anchors-banner__btns__wrapper anchors-banner__btns-carousel swiper\">\n            <div class=\"swiper-wrapper\">\n                                <div class=\"swiper-slide\">\n                    <a href=\"#presentation\" class=\"link\"><span>Presentation<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#objectives\" class=\"link\"><span>Objectives<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#conditions\" class=\"link\"><span>Conditions<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#cost\" class=\"link\"><span>Cost<\/span><\/a>                  <\/div>\n                  \n                                    <div class=\"swiper-slide\">\n                    <a href=\"#dates\" class=\"link\"><span>Duration and dates<\/span><\/a>                  <\/div>\n                  \n                              <\/div>\n          <\/div>\n        <\/div>\n          <\/div>\n  <\/section>\n  \n\n\n<h2 class=\"wp-block-heading\" id=\"presentation\">Presentation<\/h2>\n\n\n  <section class=\"activity-characteristics-block theme-block aligndefault\">\n    <div class=\"activity-characteristics__grid\">\n\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              <svg width=\"36\" height=\"46\" viewBox=\"0 0 36 46\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<rect y=\"10\" width=\"36\" height=\"36\" fill=\"currentColor\" fill-opacity=\"0.3\" class=\"fill-base-color\" \/>\n<circle cx=\"22\" cy=\"6\" r=\"6\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M16.143 15.2572C15.7328 16.2828 16.2317 17.4467 17.2572 17.857C18.2828 18.2672 19.4467 17.7683 19.857 16.7428L16.143 15.2572ZM20.143 5.25722L16.143 15.2572L19.857 16.7428L23.857 6.74278L20.143 5.25722Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<rect x=\"10\" y=\"28\" width=\"16\" height=\"4\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<rect x=\"20\" y=\"22\" width=\"16\" height=\"4\" transform=\"rotate(90 20 22)\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Field<\/p>\n            <div class=\"content\">\n              <p>Customer experience<br \/> Tourism<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 82.006 48.881\" xml:space=\"preserve\">\n<g>\n\t<path class=\"fill-base-color\" fill=\"currentColor\" d=\"M19.183,13.771c-1.627,0-2.947,1.32-2.947,2.947c0,1.627,1.32,2.947,2.947,2.947h18.443\n\t\tc1.627,0,2.947-1.32,2.947-2.947c0-1.627-1.32-2.947-2.947-2.947H19.183z\" \/>\n\t<path class=\"fill-base-color\" fill=\"currentColor\" d=\"M17.28,41.03h-6.661V8.119c0-1.017,0.823-1.84,1.84-1.84H46.27c0.379-1.909,1.175-3.665,2.278-5.187\n\t\tc-0.467-0.096-0.95-0.146-1.444-0.146H12.459c-3.955,0-7.172,3.218-7.172,7.173V41.03h-3.97C0.59,41.03,0,41.62,0,42.347v5.157\n\t\tc0,0.727,0.59,1.316,1.317,1.316h29.3l-10.374-5.412C19.09,42.807,18.09,41.998,17.28,41.03z\" \/>\n\t<path class=\"fill-base-color\" fill=\"currentColor\" d=\"M59.302,17.74c4.899,0,8.87-3.971,8.87-8.87c0-4.899-3.971-8.87-8.87-8.87c-4.898,0-8.87,3.971-8.87,8.87\n\t\tC50.432,13.769,54.404,17.74,59.302,17.74z\" \/>\n\t<path class=\"fill-base-color\" fill=\"currentColor\" d=\"M76.945,26.754c-1.225-5.568-6.009-6.557-7.767-6.815c-2.277-0.339-3.628,0.016-3.628,0.016l-6.249,7.84\n\t\tl-6.25-7.84c0,0-1.394-0.571-3.63-0.016c-2.995,0.737-3.982,1.797-7.633,7.385l-6.062,8.86l-9.206-4.804\n\t\tc-1.877-0.98-4.196-0.254-5.176,1.627c-0.98,1.877-0.253,4.196,1.625,5.176l12.225,6.377c0.565,0.295,1.174,0.438,1.773,0.438\n\t\tc1.232,0,2.246-0.528,3.168-1.671c0.924-1.144,6.693-9.694,6.693-9.694l0.011,15.249h24.245l0.004-7.973l2.292,7.973h8.624\n\t\tL76.945,26.754z\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Format<\/p>\n            <div class=\"content\">\n              <p>En ligne<br \/> En pr\u00e9sence<br \/> In-person<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 47 43\" xml:space=\"preserve\">\n<g>\n\t<path class=\"stroke-base-color\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"5\" stroke-linejoin=\"round\" d=\"M12.5,32.5v8l8-8h18c3.314,0,6-2.686,6-6v-18\n\t\tc0-3.314-2.686-6-6-6h-30c-3.314,0-6,2.686-6,6v18c0,3.314,2.686,6,6,6H12.5z\" \/>\n\t<circle class=\"stroke-base-color\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"5\" cx=\"33.5\" cy=\"17.5\" r=\"1\" \/>\n\t<circle class=\"stroke-base-color\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"5\" cx=\"23.5\" cy=\"17.5\" r=\"1\" \/>\n\t<circle class=\"stroke-base-color\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"5\" cx=\"13.5\" cy=\"17.5\" r=\"1\" \/>\n<\/g>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Language<\/p>\n            <div class=\"content\">\n              <p>French<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              <svg width=\"37\" height=\"36\" viewBox=\"0 0 37 36\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse cx=\"18.2874\" cy=\"17.8993\" rx=\"16.3558\" ry=\"16.2548\" fill=\"currentColor\" fill-opacity=\"0.2\" class=\"fill-base-color\" \/>\n<path d=\"M18.2878 3.46221C26.3041 3.46221 32.8262 9.98433 32.8262 18.0007C32.8262 26.017 26.3041 32.5391 18.2878 32.5391C10.2714 32.5391 3.74932 26.017 3.74932 18.0007C3.74932 9.98433 10.2714 3.46221 18.2878 3.46221ZM18.2878 0.231445C8.47432 0.231445 0.518555 8.18722 0.518555 18.0007C0.518555 27.8141 8.47432 35.7699 18.2878 35.7699C28.1012 35.7699 36.057 27.8141 36.057 18.0007C36.057 8.18722 28.1012 0.231445 18.2878 0.231445Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M19.9036 6.69336H16.6729V15.3962V18.0011C16.6729 18.8491 17.0161 19.677 17.6219 20.2828L18.4902 21.1511L22.5488 25.2097L24.8305 22.928L19.9036 18.0011V6.69336Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Duration<\/p>\n            <div class=\"content\">\n              <p>3 h 30<\/p>            <\/div>\n          <\/div>\n        <\/div>\n              <div class=\"activity-characteristics__item\">\n                      <div class=\"svg-wrapper\">\n              <svg width=\"36\" height=\"40\" viewBox=\"0 0 36 40\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M27.6671 0.268534C27.5048 0.0987554 27.2806 0.00202922 27.0458 0H11.8078C9.89826 0 8.30295 1.56487 8.30295 3.47436V6.06061H4.01554C2.10605 6.06061 0.510742 7.64881 0.510742 9.55831V36.5256C0.510742 38.4351 2.10605 40 4.01554 40H24.1921C26.1016 40 27.6969 38.4351 27.6969 36.5256V33.9394H31.9843C33.8938 33.9394 35.4891 32.3512 35.4891 30.4417V8.64076C35.4813 8.4118 35.3863 8.19467 35.2229 8.03402L27.6671 0.268534ZM27.8701 3.01204L32.5346 7.79221H28.4572C28.1443 7.78714 27.8883 7.5416 27.8701 7.22944V3.01204ZM25.9653 36.5256C25.9653 37.4804 25.1468 38.2684 24.1921 38.2684H4.01554C3.0608 38.2684 2.24234 37.4804 2.24234 36.5256V9.55831C2.26027 8.58766 3.0449 7.80607 4.01554 7.79221H8.30295V30.4417C8.30295 32.3512 9.89826 33.9394 11.8078 33.9394H25.9653V36.5256ZM31.9843 32.2078H11.8078C10.8371 32.1939 10.0525 31.4123 10.0346 30.4417V3.47436C10.0346 2.51962 10.853 1.7316 11.8078 1.7316H26.1384V7.22944C26.1384 8.48485 27.2014 9.52381 28.4572 9.52381H33.7575V30.4417C33.7396 31.4123 32.9549 32.1939 31.9843 32.2078Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M29.8005 26.9268H13.5562C13.078 26.9268 12.6904 27.3143 12.6904 27.7926C12.6904 28.2708 13.078 28.6584 13.5562 28.6584H29.8005C30.2787 28.6584 30.6663 28.2708 30.6663 27.7926C30.6663 27.3143 30.2787 26.9268 29.8005 26.9268Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M13.5562 24.8488H23.2809C23.7592 24.8488 24.1467 24.4612 24.1467 23.983C24.1467 23.5048 23.7592 23.1172 23.2809 23.1172H13.5562C13.078 23.1172 12.6904 23.5048 12.6904 23.983C12.6904 24.4612 13.078 24.8488 13.5562 24.8488Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M21.8959 18.466C21.0582 18.4646 20.3797 17.7858 20.3791 16.9481C20.3791 16.4699 19.9915 16.0823 19.5133 16.0823C19.035 16.0823 18.6475 16.4699 18.6475 16.9481C18.6492 18.375 19.5802 19.6341 20.9435 20.0549V20.7793C20.9435 21.2575 21.3311 21.6451 21.8093 21.6451C22.2875 21.6451 22.6751 21.2575 22.6751 20.7793V20.1022C24.2694 19.7082 25.3189 18.1863 25.1203 16.5558C24.9218 14.9257 23.5382 13.7 21.8959 13.6997C21.0578 13.7 20.3784 13.0209 20.378 12.1828C20.378 11.3448 21.0572 10.6653 21.8949 10.665C22.733 10.6646 23.4124 11.3437 23.4127 12.1818C23.4127 12.66 23.8003 13.0476 24.2785 13.0476C24.7568 13.0476 25.1443 12.66 25.1443 12.1818C25.1423 10.6886 24.1243 9.3886 22.6751 9.02841V8.22518C22.6751 7.74696 22.2875 7.35938 21.8093 7.35938C21.3311 7.35938 20.9435 7.74696 20.9435 8.22518V9.0761C19.4064 9.54789 18.4456 11.0735 18.6836 12.6638C18.9221 14.254 20.2877 15.4306 21.8959 15.4313C22.734 15.4313 23.4131 16.1104 23.4131 16.9485C23.4131 17.7865 22.734 18.4656 21.8959 18.4656V18.466Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<\/svg>\n            <\/div>\n                    <div class=\"text-wrapper\">\n            <p class=\"label\">Cost<\/p>\n            <div class=\"content\">\n              <p>$75<\/p>            <\/div>\n          <\/div>\n        <\/div>\n      \n    <\/div>\n  <\/section>\n  \n\n\n<p class=\"has-large-font-size\">Maximizing your visitors&#8217; experience by improving your reception<\/p>\n\n\n\n<p>Take advantage of the 100% accueillant training course, developed in collaboration with <a href=\"https:\/\/www.bonjourquebec.com\/en-ca\" target=\"_blank\" rel=\"noreferrer noopener\">Tourisme Qu\u00e9bec<\/a>, to improve your practices and offer a memorable welcoming experience to your visitors.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">This training course is intended for:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All staff who have to welcome and work with visitors<\/li>\n<\/ul>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-1024x572.jpg\" alt=\"\" class=\"wp-image-48887 size-full\" srcset=\"https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-1024x572.jpg 1024w, https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-300x168.jpg 300w, https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-768x429.jpg 768w, https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-1536x858.jpg 1536w, https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-2048x1144.jpg 2048w, https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations_100-accueillant-femme-souriante-1000x559.jpg 1000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"objectives\">Objectives<\/h2>\n\n\n\n<p class=\"has-large-font-size\">This training course will help you discover authenticity, credibility and proactivity, 3 essential skills to offer a 100% welcoming service. At the end of the training course, you will have acquired the skills necessary to implement an effective reception strategy in your establishment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Content<\/strong><br>What you will learn<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Realizing the importance of reception in the overall customer experience<\/li>\n\n\n\n<li>Developing knowledge, skills and attitudes to optimize the customer experience<\/li>\n\n\n\n<li>Identifying actions that may make the reception more relational than transactional <\/li>\n\n\n\n<li>Choosing an approach according to your personality, while respecting the professional framework of the company<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"conditions\">Conditions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In-person training course offered in French<\/li>\n\n\n\n<li>Delivery of a certificate at the end of the training&nbsp;<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cost\">Cost<\/h2>\n\n\n\n<p class=\"has-large-font-size\"><strong>$75<\/strong> per person (plus travel expenses)<\/p>\n\n\n\n<p><mark class=\"has-inline-color has-ctheme-05-color\">This training course is also available for private groups.\u202f<a href=\"https:\/\/www.ithq.qc.ca\/en\/corporate-services\/request-for-information-about-group-training-courses\/\">Contact us<\/a>\u202ffor more information.<\/mark><\/p>\n\n\n\n<div class=\"wp-block-vortex-blocks-notification-message notification-message-block has-ctheme-04-background-color has-background\"><div class=\"notification-message-block__inner\"><p class=\"notification-message-block__title notification-title\">Corporation tax credits&nbsp;<\/p>\n<p>All ITHQ training course costs are eligible for the <a href=\"https:\/\/www.revenuquebec.ca\/en\/businesses\/income-tax\/corporation-income-tax-in-french-only\/corporation-tax-credits-in-french-only\/tax-credits-a-corporation-may-be-entitled-to-in-french-only\/employee-training-tax-credit-for-small-and-medium-sized-businesses-in-french-only\/\" rel=\"noopener\">Employee training tax credit<\/a>. They can also be recognized under the <a href=\"https:\/\/www.revenuquebec.ca\/en\/businesses\/source-deductions-and-employer-contributions\/calculating-source-deductions-and-employer-contributions\/contribution-to-the-workforce-skills-development-and-recognition-fund\/\" rel=\"noopener\">Act to promote workforce skills development and recognition<\/a>. For more information, contact <a href=\"https:\/\/www.revenuquebec.ca\/en\/contact-us\/\" rel=\"noopener\">Revenu Qu\u00e9bec<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dates\">Duration and dates<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Duration<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This training course lasts 3 h 30. <\/li>\n<\/ul>\n\n\n\n<div id=\"all-dates\" class=\"activity-dates-block\">\n  <h3 class=\"activity-dates-block__title\">Dates<\/h3>\n      <div class=\"activity-filters-wrapper\">\n      <button id=\"dropbtn\">\n        <span class=\"dropbtn__placeholder\">City<\/span>\n        <span class=\"dropbtn__selected-count\"><\/span>\n      <\/button>\n      <div class=\"activity-date-filter\">\n        <ul class=\"activity-location-dropown\">\n                      <li data-location=\"Montr\u00e9al\">\n              <input type=\"checkbox\">\n              <span class=\"box\"><span class=\"checkmark\"><\/span><\/span>\n              <span class=\"label\">Montr\u00e9al<\/span>\n            <\/li>\n                  <\/ul>\n      <\/div>\n    <\/div>\n        <div class=\"activity-filters-wrapper\">\n      <button id=\"dropbtnLang\">\n        <span class=\"dropbtn__placeholder\">Language<\/span>\n        <span class=\"dropbtn__selected-count\"><\/span>\n      <\/button>\n      <div class=\"activity-lang-filter\">\n        <ul class=\"activity-lang-dropown\">\n                      <li data-language=\"fr\">\n              <input type=\"checkbox\">\n              <span class=\"box\"><span class=\"checkmark\"><\/span><\/span>\n              <span class=\"label\">French<\/span>\n            <\/li>\n                  <\/ul>\n      <\/div>\n    <\/div>\n        <div class=\"activity-dates-block__table\">\n              <div class=\"activity-dates-block__date-item\" data-language=\"fr\" data-location=\"Montr\u00e9al\">\n          <div class=\"activity-dates-block__date-item__content\">\n            <p class=\"activity-dates-block__date-item__title\">May 11, 2026 <span class=\"grey\">from<\/span> 8 h 30 <span class=\"grey\">to<\/span> 12 h<\/p>\n            <div class=\"activity-dates-block__date-item__metas\">\n              <div class=\"activity-dates-block__date-item__metas--row\" >\n                                  <p>\n                    <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4511 18.5315C11.6734 18.7854 10.8514 18.9417 9.99984 18.9859V14.4899C11.7027 14.4532 13.2901 14.3279 14.6464 14.178C14.324 15.092 13.9418 15.9304 13.5569 16.6651C13.1675 17.4085 12.7782 18.0406 12.4511 18.5315ZM14.0544 17.8379C15.7664 16.901 17.1582 15.4522 18.0242 13.6974C17.5297 13.7848 16.8816 13.8905 16.1134 13.9961C15.994 14.0125 15.8716 14.0289 15.7464 14.0453C15.3746 15.1996 14.9069 16.243 14.4428 17.1291C14.3126 17.3776 14.1825 17.6141 14.0544 17.8379ZM18.4839 12.5955C18.8184 11.6248 19 10.583 19 9.49879C19 8.80097 18.9248 8.12072 18.782 7.46572C18.7569 7.46053 18.7278 7.45455 18.6946 7.44782C18.5625 7.42106 18.3667 7.38259 18.1142 7.3363C17.6656 7.25406 17.0385 7.1472 16.2725 7.03753C16.416 7.82894 16.4998 8.65333 16.4998 9.49938C16.4998 10.7213 16.3249 11.8981 16.048 12.9956C16.9164 12.875 17.6225 12.7553 18.1142 12.6652C18.2556 12.6393 18.3792 12.6158 18.4839 12.5955ZM18.4786 6.3869C17.7015 4.14436 16.1079 2.28323 14.0535 1.15913C14.1818 1.38341 14.3123 1.62058 14.4428 1.86965C15.043 3.01556 15.6491 4.42448 16.0463 5.99623L16.1134 6.00541C17.0308 6.13155 17.7768 6.25778 18.2946 6.3527C18.3595 6.36461 18.4209 6.37603 18.4786 6.3869ZM12.4502 0.465778C12.7774 0.956854 13.1672 1.58954 13.5569 2.33366C14.0836 3.33917 14.6055 4.53888 14.9755 5.86092C13.5498 5.69476 11.8424 5.5513 9.99984 5.51162V0.0117188C10.8511 0.0558439 11.6727 0.21202 12.4502 0.465778ZM8.99984 0.011735C8.14877 0.0558798 7.32732 0.212034 6.54997 0.465737C6.22265 0.956905 5.83271 1.58982 5.44276 2.33427C4.93086 3.31153 4.42356 4.47222 4.05576 5.75038C5.52278 5.60696 7.2124 5.50075 8.99984 5.50075V0.011735ZM4.94659 1.1591C2.94946 2.25184 1.38782 4.04106 0.588346 6.2001C0.967982 6.13823 1.4034 6.07181 1.88628 6.00541C2.23002 5.95815 2.59801 5.91087 2.98723 5.86524C3.38454 4.34643 3.97349 2.9841 4.55693 1.87027C4.68752 1.62095 4.81811 1.38357 4.94659 1.1591ZM0.263173 7.26888C0.0911336 7.98409 0 8.7308 0 9.49879C0 10.6548 0.206485 11.7626 0.58458 12.7873C0.99324 12.8554 1.47675 12.9304 2.0225 13.0054C2.3253 13.047 2.6471 13.0887 2.98576 13.1291C2.68923 11.9939 2.49984 10.7714 2.49984 9.5C2.49984 8.60486 2.59372 7.73396 2.75277 6.90072C2.49879 6.93215 2.25504 6.96411 2.0225 6.99609C1.32592 7.09187 0.730743 7.18759 0.263173 7.26888ZM1.06683 13.877C1.93753 15.5507 3.29186 16.9326 4.94459 17.8374C4.81675 17.614 4.68684 17.3777 4.55693 17.1297C4.10965 16.2758 3.65914 15.2759 3.29421 14.1714C2.79045 14.1151 2.31914 14.0556 1.88628 13.9961C1.59529 13.9561 1.32153 13.9161 1.06683 13.877ZM6.54792 18.5312C7.32588 18.7853 8.14802 18.9417 8.99984 18.9859V14.5008C7.34683 14.5008 5.77747 14.4099 4.39047 14.2828C4.70482 15.1564 5.07259 15.959 5.44276 16.6657C5.8319 17.4086 6.22102 18.0404 6.54792 18.5312ZM14.9767 13.1335C13.5582 13.3019 11.8474 13.449 9.99984 13.4896V6.51185C11.9575 6.55491 13.7617 6.71746 15.2272 6.89828C15.3981 7.73261 15.4998 8.60493 15.4998 9.49938C15.4998 10.7706 15.2944 11.9972 14.9767 13.1335ZM8.99984 6.50075V13.5008C7.20987 13.5008 5.51756 13.3918 4.05476 13.2462C3.71907 12.0786 3.49984 10.8131 3.49984 9.5C3.49984 8.56355 3.61133 7.65135 3.79704 6.78162C5.31725 6.62295 7.10375 6.50075 8.99984 6.50075Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<\/svg>\n                    <span>French<\/span>\n                  <\/p>\n                                <p>\n                  <svg width=\"15\" height=\"17\" viewBox=\"0 0 15 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M7.5 8C9.70914 8 11.5 6.20914 11.5 4C11.5 1.79086 9.70914 0 7.5 0C5.29086 0 3.5 1.79086 3.5 4C3.5 6.20914 5.29086 8 7.5 8Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M11 9C10.1562 9.57187 8.5875 9.90001 7.5 9.90001C6.4125 9.90001 4.83437 9.5625 4 9C1.31875 10.1437 0 11.6469 0 14.75V16.25H15V14.75C15 11.6469 13.6812 10.1437 11 9Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<\/svg>\n                  <span>\n                    <strong>8<\/strong> spots left                  <\/span>\n                <\/p>\n              <\/div>\n                            <p>\n                <svg width=\"15\" height=\"20\" viewBox=\"0 0 15 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.85025 19.0899C10.8845 16.7372 14.5 11.9895 14.5 7.96484C14.5 4.09885 11.366 0.964844 7.5 0.964844C3.63401 0.964844 0.5 4.09885 0.5 7.96484C0.5 11.9895 4.11552 16.7372 6.14975 19.0899C6.87219 19.9255 8.12781 19.9255 8.85025 19.0899ZM7.49922 10.7648C9.04562 10.7648 10.2992 9.51124 10.2992 7.96484C10.2992 6.41844 9.04562 5.16484 7.49922 5.16484C5.95282 5.16484 4.69922 6.41844 4.69922 7.96484C4.69922 9.51124 5.95282 10.7648 7.49922 10.7648Z\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<\/svg>\n                <span>\n                                      Institut de tourisme et d&#039;h\u00f4tellerie du Qu\u00e9bec (ITHQ)<br>\n                                    3535, rue Saint-Denis, Montr\u00e9al, QC H2X 3P1                <\/span>\n              <\/p>\n            <\/div>\n          <\/div>\n                    <div class=\"activity-dates-block__date-item__action\">\n                          <a href=\"https:\/\/ithq.uxpertise.ca\/catalogItemDetails\/100-accueillant-in-person\/351\/-1\/9427\" class=\"btn--plain\" target=\"_blank\" rel=\"noopener noreferrer\">\n                <span>Register<\/span>\n                \n<svg width=\"13\" height=\"13\" viewBox=\"0 0 13 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M1.34233 11.6568L11.9489 1.05018M11.9489 1.05018L1.03153 1.06808M11.9489 1.05018C11.9489 1.05018 11.938 8.09459 11.931 11.9676\" stroke=\"#000\" class=\"stroke-base-color\" stroke-width=\"2\" \/>\n<\/svg>\n              <\/a>\n                      <\/div>\n        <\/div>\n          <\/div>\n  <\/div>\n\n\n  <section class=\"activity-related-block theme-block alignfull\">\n    <div class=\"block-heading container\">\n      <h2 class=\"block-heading__subtitle\">Similar training courses<\/h2>\n              <a href=\"https:\/\/www.ithq.qc.ca\/en\/training-courses-and-certifications\/\" class=\"block-heading__link\"><i class=\"vtx-icon vtx-icon-down_arrow first-arrow\"><\/i><span>See all training courses<\/span><i class=\"vtx-icon vtx-icon-down_arrow second-arrow\"><\/i><\/a>          <\/div>\n    <div class=\"activity-related__carousel-wrapper activity-related__carousel-wrapper--formation\">\n      <div class=\"activity-related__carousel swiper\">\n        <div class=\"swiper-wrapper\">\n          \n<div class=\"activity-item swiper-slide\">\n  <a class=\"activity-item__inner\" href=\"https:\/\/www.ithq.qc.ca\/en\/training-courses-and-certifications\/100-accueillant-online\/\">\n    <div class=\"activity-item__icon-tags activity-item__icon-tags--overlay\">\n              <div class=\"activity-item__icon-tags__item activity-item__icon-tags__item--content-data\">\n          \n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 56 44\">\n  <line fill=\"none\" stroke=\"#000\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" class=\"stroke-base-color\" x1=\"21\" y1=\"43\" x2=\"21\" y2=\"37\" \/>\n  <line fill=\"none\" stroke=\"#000\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" class=\"stroke-base-color\" x1=\"37\" y1=\"43\" x2=\"19\" y2=\"43\" \/>\n  <line fill=\"none\" stroke=\"#000\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" class=\"stroke-base-color\" x1=\"35\" y1=\"37\" x2=\"35\" y2=\"43\" \/>\n  <rect fill=\"none\" stroke=\"#000\" stroke-width=\"2\" class=\"stroke-base-color\" x=\"1\" y=\"1\" width=\"54\" height=\"36\" rx=\"3\" ry=\"3\" \/>\n  <line fill=\"none\" stroke=\"#000\" stroke-linecap=\"round\" stroke-linejoin=\"round\" stroke-width=\"2\" class=\"stroke-base-color\" x1=\"1\" y1=\"29\" x2=\"55\" y2=\"29\" \/>\n<\/svg>        <\/div>\n                          <p class=\"activity-item__icon-tags__tooltip\">Online<\/p>\n          <\/div>\n    <div class=\"activity-item__thumbnail-wrapper\">\n      <div class=\"activity-item__thumbnail\" style=\"background-image:url(https:\/\/cdn.ithq.qc.ca\/uploads\/2024\/09\/Formations__vignette__100-accueillant-femme-souriante.jpg);\"><\/div>\n    <\/div>\n    <p class=\"activity-item__title\">100 % accueillant (online)<\/p>\n              <p class=\"activity-item__subtitle\">\n                  <span>Formation<\/span>\n              <\/p>\n        <div class=\"activity-item__metas\">\n              <p>\n          $65        <\/p>\n                    <p>\n          <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<circle opacity=\"0.2\" cx=\"8\" cy=\"8\" r=\"8\" fill=\"currentColor\" class=\"fill-base-color\" \/>\n<path d=\"M8 2V8L12 10\" stroke=\"currentColor\" stroke-width=\"2\" class=\"stroke-base-color\" \/>\n<\/svg>\n          <span>1 h 30<\/span>\n        <\/p>\n          <\/div>\n  <\/a>\n<\/div>\n        <\/div>\n        <div class=\"activity-related__scrollbar-wrapper\">\n          <div class=\"swiper-scrollbar\"><\/div>\n        <\/div>\n        <div class=\"activity-related__arrows-wrapper\">\n          <div class=\"swiper-button-prev\"><\/div>\n          <div class=\"swiper-button-next\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<section class=\"wp-block-vortex-blocks-contact-cta-columns alignwide contact-cta-columns-block\"><div class=\"contact-cta-columns-block__columns\">\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Any questions?<\/h2>\n\n\n<p>514-282-5115, option 2<br>or toll-free at 1-800-361-5111, ext. 5115<\/p>\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/corporate-services\/contact-the-ithqs-hospitality-consulting-centre\/\">Contact us<\/a><\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vortex-blocks-contact-cta contact-cta-block\"><div class=\"contact-cta-block__inner\"><div class=\"contact-cta__icon-wrapper\"><div><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Receive our promotions and news by email<\/h2>\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.ithq.qc.ca\/en\/subscribe-to-the-newsletter\/\">Subscribe to our newsletter<\/a><\/div>\n\n<\/div><\/div>\n<\/div><\/section>\n","protected":false},"featured_media":53114,"template":"","activity-type":[25,24,31],"formation-category":[513],"formation-language":[383],"formation-domain":[507,506],"formation-clientele":[509,510],"formation-private-groups":[516],"formation-family":[518],"class_list":["post-53084","formation","type-formation","status-publish","has-post-thumbnail","hentry","activity-type-en-ligne","activity-type-en-presence","activity-type-in-class-course","formation-category-training-courses","formation-language-french","formation-domain-customer-experience","formation-domain-tourism","formation-clientele-business","formation-clientele-individual","formation-private-groups-yes","formation-family-100-welcoming"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation\/53084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation"}],"about":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/types\/formation"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media\/53114"}],"wp:attachment":[{"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/media?parent=53084"}],"wp:term":[{"taxonomy":"activity-type","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/activity-type?post=53084"},{"taxonomy":"formation-category","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation-category?post=53084"},{"taxonomy":"formation-language","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation-language?post=53084"},{"taxonomy":"formation-domain","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation-domain?post=53084"},{"taxonomy":"formation-clientele","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation-clientele?post=53084"},{"taxonomy":"formation-private-groups","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation-private-groups?post=53084"},{"taxonomy":"formation-family","embeddable":true,"href":"https:\/\/www.ithq.qc.ca\/en\/wp-json\/wp\/v2\/formation-family?post=53084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}