Presentation
Field
Customer experience
Restaurant services
Format
In-person
Language
French
Duration
3 h
Cost
$175
For a flawless customer experience!
A logical follow-up to the Les bases du service en restauration I : les essentiels training course, this course will enable you to develop your customer approach and interpersonal skills as a foodservice professional.
These skills truly stand out when it comes to delivering an exceptional experience to your customers!
This training course is intended for:
- Anyone wishing to work in the restaurant services industry or who is new to the profession.
- Managers who want to train their service staff effectively.
Objectives
Develop the techniques and interpersonal skills needed to deliver an exceptional customer experience.
Content
What you will learn
- Develop customer service skills (presentation, professional attitude, courtesy, discretion, active listening, discernment, etc.)
- Provide a welcoming and efficient reception for customers (on the phone, at the door, at the table and on the way out)
- Present, describe and comment on a menu
- Master wine, tea and coffee service techniques
- Manage a table with special needs customers (children, birthdays, reduced mobility, etc.)
Details
- In-person training held in the dining room.
Cost
$175 per person (maximum of 12 people).
This training course is also available for private groups. Contact us for more information.
Corporation tax credits
All ITHQ training course costs are eligible for the Employee training tax credit. They can also be recognized under the Act to promote workforce skills development and recognition. For more information, contact Revenu Québec.
Any questions?
514-282-5115, option 2
or toll-free at 1-800-361-5111, ext. 5115