Admission application periods
This program is bilingual. The languages of instruction are French and English.
Level up your managerial skills
The Certificate in Hospitality Management and Customer Experience Design is a bilingual program of 10 courses (30 credits) from the Applied Bachelor in Hospitality and Hotel Management. Offered on a full-time or part-time basis, this certificate will give you the real-world professional knowledge you need to plan, design and implement an authentic and memorable hospitality service for the customer.
This program will help you develop your vision of hospitality processes in their entirety and that accounts for their physical, material, operational, budgetary and perceptual aspects. You will also hone your leadership and interpersonal skills through many applied learning activities.
After successfully completing all courses of the program, you will be awarded an undergraduate certificate in Hospitality Management and Customer Experience Design recognized by the ministère de l'Enseignement supérieur du Québec.
The Certificate in Hospitality Management and Customer Experience Design consists of 30 credits (10 courses).
Note that international students must be enrolled full-time (and not part-time) to get a visa.
To be eligible for this program, applicants must meet the following requirements:
You must also meet one of the following conditions:
Not sure if you meet all of the admission requirements?
This program has conditional admission options. Make an appointment with one of our advisors to learn more.
|Québec students||Canadian students living outside Québec||International students|
|Application fee (non-refundable)||$35||$35||$85|
|Tuition fees||Cost per credit: $90.84 |
($622.04 - $531.20 in education access credit)
Cost for the entire program: $2,725.20
|Cost per credit: $283.52 |
($622.04 - $338.52 in education access credit)
Cost for the entire program: $8,505.60
|Cost per credit: |
Cost for the entire program: $18,661.20
|Minus education access credit|
|Total tuition costs for Quebec students|
|Total tuition costs for Canadian students living outside Quebec and French and Belgian citizens|
|Compulsory health insurance||$816/year|
|Health and dental insurance from the ITHQ student association (optional)||$243/year||$243/year|
|Dental insurance from the ITHQ student association (optional)||$146/year|
Various financial institutions offer a student line of credit service for candidates admitted to this program.
Candidates must meet each requirement of their chosen program and provide all required documents. Incomplete or late applications will be considered inadmissible. After the application process, candidates may be asked to come to a selection interview.
When you submit your application online, you must also submit the documents that the ITHQ requires to review your application (if you cannot submit these documents online, please see other options for sending documents in the section Sending accompanying documents with your application):
Certificates of employment attesting to work experience that is relevant to the program (note that a resume is not an official certificate of employment). Certificates of employment must be on company letterhead and include the following information:
Applicants without management experience must also submit a portfolio (79 KB).
Any college or university transcripts, if applicable, even if you have not yet completed the program.
Online payment only with Visa or MasterCard.
When submitting your application online, upload the required documents in a digital format.
Other accepted submission methods: