Travel professionals must pass an exam in order to work in this field in Québec. The ITHQ’s Centre d’expertise has prepared a study guide that contains all of the necessary information to pass the exam and obtain a travel counsellor or travel agency manager certificate from the Office de la protection du consommateur. This government body is responsible for ensuring the application of the Travel Agents Act and its attendant regulation.
The Centre d’expertise offers travel professionals tools to help them better prepare for the OPC exam:
The Centre d'expertise is responsible for administering the exams to obtain the certificates from the OPC.
Travel counsellors and travel agency managers have to complete different questionnaires.
For travel counsellors
The exam consists of 35 questions. The passing grade is 65%, which represents 23 correct answers.
Cost: $58 (plus taxes)
For travel agency managers
The exam consists of 50 questions. The passing grade is 70%, which represents 35 correct answers.
Cost: $76 (plus taxes)
Applicants must register for an exam session online. No phone or email registrations will be accepted.
To view your score on the exam, enter your file number (it begins with CCV) and your password. Results are available 10 business days after the date of the exam.
The certificates are issued by the Office de la protection du consommateur.
Tel.: 514-282-5111, ext. 5115, option 4
Toll-free: 1-800-361-5111, ext. 5115, option 4 (in Canada and the United States only)