Travel Professionals

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Travel Professionals

Mandatory certification

Travel professionals must pass an exam in order to work in this field in Québec. The ITHQ’s Centre d’expertise has prepared a study guide that contains all of the necessary information to pass the exam and obtain a travel counsellor or travel agency manager certificate from the Office de la protection du consommateur. This government body is responsible for ensuring the application of the Travel Agents Act and its attendant regulation.

Essential tools to pass the exam 

The Centre d’expertise offers travel professionals tools to help them better prepare for the OPC exam: 

  • Study guide: The publication titled Laws and Regulations Applicable to the Travel Industry – Study Guide for Travel Agents and Counsellors Fichier pdf (19.5 MB) (21.5 MB) is available free of charge. It perfectly meets the current needs of this industry by providing information on the legislative and regulatory provisions that govern this business segment as well as on managing a travel agency. This 3rd edition of the study guide includes information on the laws and regulations in force as of January 1, 2019.
  • Exam simulator (optional): This mock exam provides applicants with an opportunity to practice and ensure they have acquired the necessary knowledge to pass the exam.
    Cost: $25

Exams

Each of the following links will take you to a different content.

The Centre d'expertise is responsible for administering the exams to obtain the certificates from the OPC.

Travel counsellors and travel agency managers have to complete different questionnaires.

For travel counsellors
The exam consists of 35 questions. The passing grade is 65%, which represents 23 correct answers.
Cost: $58 (plus taxes) 

For travel agency managers
The exam consists of 50 questions. The passing grade is 70%, which represents 35 correct answers.
Cost: $76 (plus taxes)

Applicants must register for an exam session online. No phone or email registrations will be accepted.

Exam results
To view your score on the exam, enter your file number (it begins with CCV) and your password. Results are available 10 business days after the date of the exam.

Certificates
The certificates are issued by the Office de la protection du consommateur.


Information:
Tel.: 514-282-5111, ext. 5115, option 6
Toll-free: 1-800-361-5111, ext. 5115, option 6 (in Canada and the United States only)
Fax: 514-873-4529
expertise@ithq.qc.ca