Travel Professionals

Mandatory certification

Travel professionals must pass an exam in order to work in this field in Québec. The ITHQ’s Centre d’expertise has prepared a study guide that contains all of the necessary information to pass the exam and obtain a travel counsellor or travel agency manager certificate from the Office de la protection du consommateur. This government body is responsible for ensuring the application of the Travel Agents Act and its attendant regulation.

Essential tools to pass the exam 

The Centre d’expertise offers travel professionals tools to help them better prepare for the OPC exam: 

• Study guide: The publication titled Laws and Regulations Applicable to the Travel Industry – Study Guide for Travel Agents and Counsellors (19.5 MB) (21.5 MB) is available free of charge. It perfectly meets the current needs of this industry by providing information on the legislative and regulatory provisions that govern this business segment as well as on managing a travel agency. This 3rd edition of the study guide includes information on the laws and regulations in force as of January 1, 2019.
• Exam simulator (optional): This mock exam provides applicants with an opportunity to practice and ensure they have acquired the necessary knowledge to pass the exam.
  Cost: $25

Exams

Information:
Tel.: 514-282-5111, ext. 5115, option 4
Toll-free: 1-800-361-5111, ext. 5115, option 4 (in Canada and the United States only)
Fax: 514-873-4529
expertise@ithq.qc.ca