Goal

Be able to examine the productivity of hospitality establishments from the standpoint of interpersonal relationships and organizational dynamics.

Overview

The first part of this course will be devoted to analyzing the theoretical dimensions and historical perspective of organizational behaviour as an applied management science. Students will then explore basic concepts related to the behaviour of individuals within an organization, such as motivation, psychological state, perception, and values. The course will also include concrete examples of ethics, ways to encourage organizational change, and employees’ relationships with the organizational culture.

Language of instruction

This course is offered in English.