Goal

Evaluate overall management practices at a hospitality establishment.

Overview

As part of a “consulting assignment,” students will have to determine, analyze and solve a complex problem in a real work environment at a hospitality establishment. Students will have to investigate internal or external causes and recommend corrective action and implementation methods. The instructor for this course will guide students in their project, which must be in one of the following disciplines: hospitality quality and customer experience management, process optimization, human resources management, or innovation management.

Language of instruction

This course is offered in English.