Goal

Implement human management practices that promote an engaging work environment.

Overview

With a focus on analytical skills and a mastery of the main engagement tools, this course will address engagement practices that are specific to hospitality industry establishments. Students will examine individual and group behaviours and organizational dynamics at companies to identify the most effective leadership approaches. Drawing from local and international perspectives, this course will also address the responsibilities related to organizing work in line with the cultural practices and active organizational values in the hospitality industry.

Language of instruction

This course is offered in French.