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The hotel business and its operations

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(French only)

The hotel business and its operations

Students will explore the various fundamental methods of organizing hotel work, based on the range of products and services offered and business model. From a hotel manager’s perspective, students will learn to identify the various internal operating procedures of the business, paying particular attention to service process complexity and quality targets. They will also study internal operations and the human, physical and financial resources they can use to meet various stakeholder expectations.