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Rooms division service processes

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(French only)

Rooms division service processes

Students will learn to evaluate the various work processes used in front desk, housekeeping and other rooms division services. They will analyse these processes in relation to the customer service promise, work organization choices and available human and physical resources. This will require them to develop a good understanding of the processes and techniques relating to guest arrivals and departures, maintenance activities, and the provision of various guest services.