COVID-19 : fermeture de l’ITHQ jusqu’au 1er mai
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Quality and the guest experience

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(French only)

Quality and the guest experience

Students will develop their critical eye in considering hotel service processes from the viewpoint of quality management. On completing the course, they will be able to use management data to identify quality gaps and suggest corrective actions. They will also learn to implement service process improvements by updating the interface between staff and guests, and taking into account the physical resources used.