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Interpersonal communications in the hospitality context

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(French only)

Interpersonal communications in the hospitality context

Students will develop their oral communication techniques and learn how to maximize the impact of their communications by tailoring their speech to each audience. This entails learning to recognize the profiles and needs of employees, guests, co-workers and external stakeholders. They will in turn be able to apply effective intervention strategies in situations ranging from routine exchanges to crisis situations, conflicts and negotiations.