Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management

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Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management

ITHQ Signature program (ITHQ Diploma)

Admission application deadline: (for Fall admission):

  • Continuous

Open house (In French Only)

Career exploration days

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Your key to an international career in hotel management!

Held in a bilingual (French-English) learning environment, the Advanced Studies in International Hotel Management (ASIHM) program offers an educational model comparable to that of the major European or North American hotel schools complemented by an applied science approach, a flair for innovation, and Canadian energy. The ITHQ is a member of  Hotel Schools of Distinction, a global network of the world’s very best hotel schools and universities offering advanced studies in hotel management and has been selected by French luxury hotel giant Sofitel World to take part in its Accor School of Excellence program.

Unique in North America, ASIHM is a twenty-six month management program developed in consultation with global hotel industry leaders. With its work-study format and innovative content linking management concepts to the hotelier’s duties, it covers key market trends as well as the current requirements of the international hotel industry. This ITHQ Signature program thus enjoys true recognition by the most important international hotel chains.

The program’s academic content will enable you to control every aspect of hotel operations and master all the fundamentals of hotel management, including rooms division and food service operations, information technologies, legal issues, financial management, management strategies, revenue optimization, decision making and other managerial skills.

ASIHM also integrates behavioural and interpersonal skills to help you develop the human qualities of an effective and respected business leader. Lastly, the content is enhanced by developing the student’s creativity as well as the ability to innovate and demonstrate strategic vision.

With a structure focusing in equal measure on theory and practice, ASIHM offers one-of-a-kind advanced training with comprehensive, in-depth content that meets all industry requirements.

Notice: If you experience difficulties in reading this document, you can obtain assistance by dialling 514-282-5111 or 1-800-361-5111.

New: Exclusive joint ASIHM- MBA in International Hospitality Management

Through an agreement with the renowned Hotelschool The Hague (HTH) in the Netherlands, ASIHM students can apply an equivalency of three 45-hour courses and a third of the hours from their second internship to get their certificate and an MBA in International Hospitality Management in just 3 years.

Video

Objectives

  • Develop the skills of a bilingual hotel manager who is mobile, fully functional and ready for the international requirements of the hospitality and food service sectors 
  • Acquire competence in four major areas: 
    • Behavioural and interpersonal skills
    • Leadership within hotel enterprises
    • Operations engineering for hotels and food services
    • Hotel operations management

Duration and schedule

  • Program start date in the fall (September) each year
  • Spread over twenty-six months (four consecutive terms of 8,6,6 and 6 months each), in a work-study format
    • Terms 1 and 3: courses held during the day, full time
    • Terms 2 and 4: online courses combined with internships
  • Total of 1,350 course hours and 2 internships of 6 months each
  • Internship schedules are set by the host hotels.

PRACTICAL EXPERIENCE

  • Terms 2 and 4: a 6-month internship (790 hours minimum) in each term
  • An integration activity at the end of the program

An alternating work-study format is the foundation of the ASIHM program. Students are encouraged to complete their internships at renowned hotels in Canada and overseas.* They conduct their own research, taking into account their objectives and place of origin, to find an internship with a hotel chain that will help them get the most out of the experience. To help optimize the personalized internship experience based on the students’ objectives and their acquired knowledge and skills, the ITHQ accompanies them throughout the process.

The search for internships is facilitated in part by the ITHQ Hotel Partnership Program and the ITHQ's many collaborators. This means that outstanding students may complete their internships with major hotel chains such as Relais & Châteaux, Sofitel Hotels, Fairmont Hotels & Resorts and Starwood Hotels and Resorts. On completion of their training, those who have proven themselves in the work environment will also be well positioned to gain admission to the management training programs of these major hotels and pursue their careers there.

To obtain a diploma in any of our regular programs, students must complete internships under established rules. Internship offers and locations may be limited by particular aspects of a student's situation (health condition, family situation, criminal record, etc.) known at the time of registration, but in no case may such conditions be used to justify a waiver of the rules for internships, which must be completed as provided for under the program. 

*Internships in France: Under visa requirements for completing internships in France, applicants must be between 18 and 35 years of age when completing such an internship. For more information, see the France-Canada Youth Mobility Agreement. Please note that applicants are responsible for taking the steps required to obtain a French visa. A passport is required and it must remain valid for at least six months following the return from the internship.

Note: Internships carried out in Québec are always remunerated.

Courses

Courses list (45 hours each) - Printable version Fichier pdf (33 KB)

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Term 1: Hospitality professions and professional development

The hospitality industry and environment

Students will gain a better understanding of the political, economic, technological, social and cultural aspects of the hospitality industry. They will explore the dynamics that drive the various industry stakeholders and situate the development of the hospitality industry in terms of multiple aspects of its market. They will also develop a methodology for quickly identifying supply and demand indicators used in benchmarking as well as the human, physical, information and financial resources to be found in the hotel workplace, regardless of location.

The hotel business and its operations

Students will explore the various fundamental methods of organizing hotel work, based on the range of products and services offered and business model. From a hotel manager’s perspective, students will learn to identify the various internal operating procedures of the business, paying particular attention to service process complexity and quality targets. They will also study internal operations and the human, physical and financial resources they can use to meet various stakeholder expectations.

Accounting analysis and inventory management

Students will learn how work is organized from the perspective of the accounting function, to read and interpret financial statements, and to calculate the costs of the various hotel services. They will acquire an understanding of the importance and place of revenue and expense tracking for various hotel services and become familiar with standard industry accounting tools.

Leadership and hospitality management positions

Students will explore the different types of leadership required of hotel managers in the performance of their duties. On completing the course, they will be able to assess their own leadership potential, considering expectations for a variety of positions, organizational structures and business cultures.

Rooms division service processes

Students will learn to evaluate the various work processes used in front desk, housekeeping and other rooms division services. They will analyse these processes in relation to the customer service promise, work organization choices and available human and physical resources. This will require them to develop a good understanding of the processes and techniques relating to guest arrivals and departures, maintenance activities, and the provision of various guest services.

Food service processes

Students will develop approaches to managing day-to-day food service operations in hotel kitchens, dining rooms and bars, and any other food service points. On completing the course, they will be able to evaluate the work processes involved in day-to-day food service operations in terms of quality standards, work organization and budget frameworks. This will require them to master the food service production and distribution processes involved.

Managing guest reception (customer service)

Students will learn about the work organization methods and practices used by hotels to ensure efficient guest reception. To efficiently manage guest reception services, students must consider the service culture of the hotel and its traditional practices for receiving guests with special needs.

Interpersonal communication in the work environment

Students will develop their oral communication techniques and learn how to maximize the impact of their communications by tailoring their speech to each audience. This entails learning to recognize the profiles and needs of employees, guests, co-workers and external stakeholders. They will in turn be able to apply effective intervention strategies in situations ranging from routine exchanges to crisis situations, conflicts and negotiations.

Managing human resources in the hospitality context 1

Students will acquire an understanding of the human resources management function, situating it within the business, as well as the legal context governing the hotel’s operation. They will also further develop their knowledge of hotel staffing activities. Practical exercises will equip them to take part in job description, recruitment and selection processes.

Information and communication technologies in the hospitality sector

Students will analyze how technology tools are integrated into the day-to-day management of hotel operations. On completing the course, they will be able to distinguish between a variety of hardware components, management and business applications, interfaces, databases and configuration activities found in the hospitality industry. They will thus acquire the skills to create a database to meet current management information and data conservation needs.

Coordinating group market operations

Students will analyze the effectiveness of the interface between group sales and event planning and production services, as well as the operational tasks that follow a group's departure. Students will also apply their rooms division and food service skills from a multi-disciplinary perspective to optimize the use of business resources. Operations similar to actual workplace operations will be used to develop the students' group sales and group activity coordination skills.

Legal frameworks governing hotels

Students will learn to identify and understand the legal frameworks within which hotels operate. They will assess different situations, considering civil liability and contractual relationship issues, to develop their ability to make informed managerial and strategic decisions. They will also develop a methodology, applicable in any jurisdiction, for researching relevant legal information on operations management as well as stakeholders likely to be involved in conflict resolution or prevention situations.

Term 2, first internship: Practical skills and personal positioning

Adapting to hotel dynamics

Students will develop their ability to adapt to the constant changes experienced by hotel managers. They will develop techniques to overcome some of the challenges that await them in terms of stress, working with others, and unforeseen situations. Students will also learn to assume the professional attitudes and behaviours necessary for the well-being of guests, employees and co-workers, in accordance with industry practices.

Front-line practical skills

Students will observe and participate in hotel rooms division and food service operations at both the operations and supervisory levels. They will explore work techniques and processes and then assess their performance, taking into account target quality standards and work organization and budget framework conditions.

Managing technical maintenance and hotel safety and security

Students will learn to identify the various aspects of hotel operations that involve the safety and security of both employees and guests. In addition to learning about technical maintenance planning tools, they will acquire an understanding of the physical supports used in hotels: the central role they play, and their ergonomic principles and maintenance. They will also learn to incorporate safety and security principles into building management activities including routine maintenance, renovations and crisis management.

Managing human resources in the hospitality context 2

Students will practice human resources management techniques for developing employees to their full potential. Using their internship contexts as a working laboratory, they will evaluate employee integration and socialization processes by examining the training provided by the hotel and the feedback processes used in employee assessments. They will also learn to distinguish the features of front-line and back-office work as well as potential conflicts between different employee groups.

Term 3: Hospitality management skills

Managing, interpreting and presenting financial information

Students will learn to understand and use key performance indicators and to read, analyze and present financial statements. The topics covered include revenue and expense forecasting, budgeting processes, and the calculation of operating expense ratios. On completing the course, students will be able to evaluate and present hotel operating results and suggest operational changes to address performance gaps.

Strategy, analysis and decision making

Students will be required to develop their critical judgment, considering the strategic choices to be made and the implications of ensuing changes. Students will also consider ways of thinking specific to the hospitality industry and to use primary and secondary data wisely when making management and strategic decisions.

Innovation in the hospitality industry

Students will learn to recognize processes involving creativity and innovation as found in the hospitality industry and, more broadly, in certain innovative service sectors. With a view to implementing innovation within a hotel and developing a culture of innovation, students will apply change management techniques to accustom those who must apply innovative practices.

Quality and the guest experience

Students will develop their critical eye in considering hotel service processes from the viewpoint of quality management. On completing the course, they will be able to use management data to identify quality gaps and suggest corrective actions. They will also learn to implement service process improvements by updating the interface between staff and guests, and taking into account the physical resources used.

Managing hotel sales and promotions

Students will learn about market research methods and relate them to the marketing and communication tools, traditional or innovative, used by the hospitality industry. They will then develop a sales promotion plan, in line with the hotel’s positioning, to ensure that it achieves business objectives and reaches its target audience.

Strategic revenue management

Students will develop their ability to implement dynamic pricing methods in order to maximize revenue from hospitality, food, group and banquet services. On completing the course, they will be able to set product and service prices based on variations in demand, selected electronic distribution networks and sales objectives.

Operations planning and operational performance

Students will develop the skills needed to coordinate a department's supervisory activities. Working from a back-office perspective, they will learn to incorporate employee mobilization and work organization activities in guest service operations in order to optimize productivity.

Managing diversity in the hotel environment

Students will gain experience in day-to-day management situations involving diversity (ethnic, cultural and generational) in relations between staff members and a range of guest types. They will analyze the issues encountered by hotels as well as the management practices employed to value individual differences, take action in difficult situations, foster better working relationships, and develop practices to meet the special needs of diferent guests.

Work relations in the hospitality industry

Students will examine work relations from the legal viewpoint along with manager-employee relationships. They will first learn about the various regulations, standards, legislation and legal requirements governing industry labour agreements. They will also study collective agreements and their role in work organization and work relations. Finally, they will become acquainted with the day-to-day management of work relations and learn how to use human resources management tools to handle various dealings with employees from the work relations perspective.

Project management

Students will acquire knowledge of all components involved in implementing new business projects, with sustainable development in mind. They will analyze business needs and evaluate project feasibility conditions, the execution and coordination stages, organizational impacts, and the issues affecting work teams when new ways of doing things are implemented.

Term 4, second internship: Senior management, performance and service culture

Department management

Students will explore the hotel from the viewpoint of senior management in order to better appreciate their future roles as successors to senior staff positions. This will acquire an understanding of multiple aspects of senior management in terms of both leadership roles and strategies, policies and governance.

Department control mechanisms

On completing this course, students will be able to use departmental control tools to manage quality as well as financial, material and human resources. They will also develop their ability to use relevant performance indicators to review hotel operations and identify critical performance points that fall short of established objectives.

Business technology tool performance: assessment, diagnostics and optimization

Students will assess the integration of technology tools into management activities covering rooms division and food services as well as human and financial resources. They will develop their ability to analyze the tools’ performance from the viewpoint of operations, management and senior management. Folloiwing this assessment, they will be able to develop a technology tool integration or optimization plan for the hotel in which they are completing their internship.

Comprehensive activity: Service culture

Students will combine the sum of their academic and professional achievements into a coherent whole through a project incorporating the topics of employee mobilization, considered from the human resources management perspective, and the guest experience. Implementing a problem identification process relating to these two topics, they will use a case-study approach to analyze a management situation encountered during their internship. They will then apply a problem-solving technique by addressing the services involved in terms of processes, culture, customization, standardization and the importance of the guest experience, as well as team mobilization. Finally, they will propose a theoretical framework for analyzing the issues in question and provide their recommendations.

Professors

Requirements

Students are required to wear the classic attire (French only) of the ITHQ at all times.

All students must adhere to certain basic professional image rules, complementing those in the dress code. 

Eligibility

This program is intended for students and professionals from around the world. To be eligible, however, you must meet the requirements listed below, in addition to being sufficiently fluent in spoken and written French and English and having advanced intermediate-level knowledge of at least one of these languages (language skills evaluation tests are required).

On the basis of post-secondary studies successfully completed in Québec:

  • Have a Diploma of College Studies (DCS) or a university diploma, including one mathematics course (Introduction to Quantitative Methods or the equivalent) or accounting course (with a minimum R score of 24).
  • Be proficient in written and spoken French and English (language skills evaluation tests Fichier pdf (85 KB) are required for both languages, based on the candidate’s language of study).

On the basis of studies successfully completed in another Canadian province:

  • Have a diploma issued by a recognized institution outside Québec after at least 13 years of studies or the equivalent, and have successfully completed one year of university studies, including the required mathematics or accounting course.
  • Be proficient in written and spoken French and English (language skills evaluation tests Fichier pdf (85 KB) are required for both languages, based on the candidate’s language of study)

On the basis of studies successfully completed outside Canada:

  • Have a diploma equivalent to a diploma of college studies or university degree issued by a recognized institution and including an advanced mathematics or accounting course.
  • Be proficient in written and spoken French and English (language skills evaluation tests Fichier pdf (85 KB) are required for both languages, based on the candidate’s language of study).

On the basis of experience:

Have program-relevant professional experience (the applicant’s file will be reviewed to determine eligibility).

Interview

All selected candidates will be called for an admission interview (face-to-face or distance) in order to evaluate their level of motivation for the program and a career in international hotel management.

Note that any relevant experience in guest or front desk service, or in any other hospitality or food service function, is an asset.

DIPLOMA

  • Advanced Studies in International Hotel Management ITHQ Signature Diploma

Cost

Québec residents

  • Application fee: $35 (non-refundable) 
  • Registration fees (4 terms): $237 per term (administrative services, student association, voluntary contribution to the Fondation de l'ITHQ and third-party liability insurance)  
  • Tuition fees ($668 per course)
    • Course term 1: $8,016 (12 courses)
    • Course term 3: $6,680 (10 courses)
    • Internship terms 2 and 4: $2,672 each (4 courses)
  • ITHQ uniform: about $400 
  • Students must pay the costs associated with internships and compulsory activities (including airfare, visa(s), living expenses, etc.). They should also allow for additional costs to purchase books and lecture notes.

Canadians living outside Québec

  • Application fee: $35 (non-refundable) 
  • Registration fees (4 terms): $222 per term (administrative services, student association, voluntary contribution to the Fondation de l'ITHQ and third-party liability insurance)  
  • Tuition fees ( $1,114 per course)
    • Course term 1: $13,368  (12 courses)
    • Course term 3: $11,140 (10 courses)
    • Internship terms 2 and 4: $4,456 each (4 courses)
  • ITHQ uniform: about $400 
  • Students must pay the costs associated with internships and compulsory activities (including airfare, visa(s), living expenses, etc.). They should also allow for additional costs to purchase books and lecture notes.

International students

  • Application fee: $80 (non-refundable) 
  • Registration fees (4 terms): $222 per term (administrative services, student association, voluntary contribution to the Fondation de l'ITHQ and third-party liability insurance)  
  • Tuition fees ($1,338 per course)
    • Course term 1 : $16,056 (12 courses)
    • Course term 3 : $13.380 (10 courses)
    • Internship terms 2 and 4: $5,352 each (4 courses)
  • ITHQ uniform: about $400 
  • Students must pay the costs associated with internships and compulsory activities (including airfare, visa(s), living expenses, etc.). They should also allow for additional costs to purchase books and lecture notes.
  • All amounts listed are in Canadian funds.

Terms of payment

 Québec residentsCanadian residents from outside QuébecInternational students
TERM 1
No more than 10 working days following receipt of the letter of admission
Registration fees:
$237

50% of the tuition fees for the term:
$4,008

TOTAL: $4,245
Registration fees:
$237

50% of the tuition fees for the term:
$6,684

TOTAL: $6,921
Registration fees:
$237

50% of the tuition fees for the term:
$8,028

TOTAL: $8,265
Balance
10 working days before the first day of classes
50% of the tuition fees for the term:
$4,008
50% of the tuition fees for the term:
$6,684
50% of the tuition fees for the term:
$8,028


TERMS 2, 3 and 4
Before the first day of classes
Registration fees:
$237

Tuition fees for each course:
$668
Registration fees:
$237

Tuition fees for each course:
$1,114
Registration fees:
$237

Tuition fees for each course:
$1,338


Cancellation

Registration and tuition fees for each term of the program are refundable minus a 25% administrative fee, provided that students cancel their registration before the first day of the term. No refunds will be granted after this date.

For more information on this subject, please contact the registrar’s office at 514-282-5111 or toll-free at 1-800-361-5111, ext. 5113.

SCHOLARSHIPS*

The Fondation de l’ITHQ awards scholarships to program students who meet certain conditions:  

  • Scholarships worth $2,500 each, awarded to two students in recognition of professional behaviours and attitudes demonstrated during their studies at the ITHQ (first and third terms).
    The scholarship eligibility requirements are announced by the Internship Department at the beginning of the first term.
  • A total of $25,000 in scholarships to financially assist students while they complete their required internships.
    The scholarship eligibility requirements and application deadline are announced by the Internship Department at the beginning of the first term (individual scholarship amounts are based on internship projects).

*Please note that students in the ASIHM program are not eligible for the Quebec government’s
loans and bursaries program.

ACT TO PROMOTE WORKFORCE SKILLS DEVELOPMENT AND RECOGNITION (PREVIOUSLY KNOWN AS "BILL 90")

Employers subject to this act are entitled to submit the cost* of this training program as part of the 1% of total payroll that companies must invest in employee training. Don't forget to inform your employer!

*Certain conditions apply

Admission 

WHY CHOOSE THE ITHQ?

  • For its Canadian leadership in education specialized in tourism, hospitality and food services 
  • For the world-renowned quality of its programs and highly skilled graduates 
  • To interact with passionate individuals and meet exciting challenges
  • To do what you love among the best professionals, both locally and abroad

Choosing the ITHQ means opting for excellence!

heghi@ithq.qc.ca
514-282-5111, ext. 4315
or toll-free, 1-800-361-5111, ext. 4315

NOTE : The information on this page is subject to change.

Protection of personal information

Remi Crisci (2014)
Group Sales Coordinator/
Event Planning
Marriott Château Champlain
Read his testimonial

Christina Poudrier (student)
1st internship at Fairmont Mayakoba
2nd internship at Fairmont Pacific Rim
Read her testimonial

Dominique Gautier (2012)
Event Planning Coordinator
Marriott Château Champlain
Read her testimonial

Marco Jesus Perez Cazares (student)
1st internship at Fairmont Manoir Richelieu
Read his testimonial

Adis Mailen Sanchez Hernandez (student)
1st internship at Banff Center
2nd internship at Fairmont Palliser
Read her testimonial

Valeriya Troshyna (2013)
Housekeeping Supervisor
Hotel Gault, Montréal
Read her testimonial 

Christian Bazatoha (2013)
Banquet Sales Manager  
InterContinental Montréal
Read his testimonial 

 

 

 

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1. What is the minimum level of education required for submitting an admission application?

A Quebec Diploma of College Studies (pre-university or technical), or an equivalent Canadian or foreign diploma (e.g. French or international baccalaureate). An admission application may also be submitted based on work experience.

No matter what your situation, the selection committee must review your application. However, if you are unsure whether your educational or professional background is eligible, please refer to the Eligibility section of the ASIHM page or contact us.

2. Do I need to be proficient in both French and English in order to take this program?

Having an upper intermediate / advanced skill level of both English and French is essential, as certain courses will only be given in one of the two languages, while others will be given in both languages simultaneously. In addition, your internship may take place in French or English, depending on the internship location and employer you select.

This is why the ITHQ requires that candidates undergo language testing. In cases where these evaluations show an insufficient mastery of French or English, concerned candidates may be asked to take language courses before the start of the program. Eligibility to the ASIHM program will then be conditional upon successfully completing this remedial language training.

3. Do I need to take a French test if I have prior schooling in that language?

No, not if some or all of your schooling to date was conducted in French. You will simply need to provide us with your academic transcripts, which prove that you studied in that language.
For more information, refer to the Language Tests table Fichier pdf (148 KB)

4. What is the minimum score required for the French test?

It depends on the test you take, since you can choose from the following exams: 

  • Test de connaissance du français (TCF), for which an overall minimum score of 475 is required ;
  • Test de français international (TFI), for which an overall minimum score of 750 is required. 

For more information, refer to the Language Tests table Fichier pdf (148 KB).

 

5. Do I need to take an English test if I have prior schooling in that language?

No, not if some or all of your schooling to date was conducted in English. You will simply need to provide us with your academic transcripts, which show that you did in fact study in that language. For more information, refer to the Language Tests table Fichier pdf (148 KB).

6. What is the minimum score required for the English test?

It depends on the test you take, since you can choose from the following exams:

  • The Test of English as Foreign Language (TOEFL), for which an overall minimum score of 80 for the internet based test (TOEFL iBT) or of 550 for the paper version is required;
  • The International English Language Testing System (IELTS) exam, for which the passing band score is 6 (academic module);
  • The Test of English for International Communication (TOEIC) exam, for which the passing score is 785 (Reading and Listening), 160 (Speaking) and 150 (Writing).

For more information, refer to the Language Tests table Fichier pdf (148 KB)

 

7. Where can I take intensive French or English courses?

As with everywhere else in the world, there are numerous institutions in Montréal that offer intensive language courses. Perform an Internet search using the words "language schools" and you will surely find a location that suits your needs.

8. What if I don't meet the mathematics requirements?

If you meet all of the admission criteria except for the mathematics prerequisite, you may still be conditionally admitted to the ASIHM program if you take one of the following mathematics courses before starting the first term of the program: 103, 105, 106, 107, 109, 112, 113, 122, 171, 203, 237, 300, 302, 307, 337, 712, or an equivalent course.

9. Do I need to have experience in the hotel industry to submit an admission application?

A professional experience is highly recommended for this study program, especially one in the operations of the Food & Beverage and/or rooms division department. In fact, a program-relevant professional experience represents an asset and will be taken into consideration during the evaluation of your application file for this program.

10. What is the desired candidate profile for this program?

The ITHQ is seeking qualified candidates with an advanced knowledge in both English and French as well as preferably with a professional experience in the hotel industry. ASIHM students must be inquisitive by nature and sensitive to interculturalism. Lastly, since this program is very demanding, they must be able to devote themselves to it full-time, be mobile and be ready to work abroad in order to reach their objective.

11. What is the deadline for submitting an admission application?

The deadline is May 1st, to start the program in October of the same year and November 1st, to start the program in April of the following year. After that date, you can only submit an application if there are still unfilled spaces in the program. If you are a foreign applicant, bear in mind that the time required for obtaining your Quebec Acceptance Certificate for studies could delay your arrival in Quebec.

12. What pedagogical approach is used in this program?

In order to ensure that the program is as effective as possible in developing skills and knowledge, each participant’s needs and potential are taken into account. Other than interactions designed to help students share acquired knowledge, the pedagogical approach in this program calls upon the following methods:

  • Simulation exercises
  • Case studies
  • Role plays
  • Teamwork
  • Computer simulations
  • Distance training
13. What does the program involve and what is its course content?

There are four academic terms in this program.

  • The first and third terms are devoted to theoretical and practical concepts, covered through courses in class format, conferences, hands-on workshops, simulation exercises, etc.
  • The second and fourth terms consist of a few on-line courses, paired with two six-month internships at an upscale Canadian or international hotel chain.

In addition to covering key business management concepts (administration, marketing, management strategies, legal and financial aspects of hotel activities, etc.), the training you receive through ASIHM will enable you to acquire practical skills directly related to the realities of the hospitality industry.

The program also covers attitudes and people skills, to help you acquire the human skills of an effective and respected business leader. Lastly, the ASIHM program also promotes the development of creativity and entrepreneurship.

In total, the program includes 29 45-hour courses and one summary activity:

  • First term: The Hotel Manager and the Business (10 courses)
  • Second term: First internship and 5 on-line courses
  • Third term: Hotel Managers and Stakeholders (10 courses)
  • Fourth term: Second internship and 4 on-line courses
  • Comprehensive activity

For a full description of each course, refer to the  Course section.

14. Do I need to be physically present in class?

Yes, for the first and third terms, when courses are given at the ITHQ in Montréal. Industry visits are also scheduled.

The second and fourth terms include an internship in Canada or abroad, during which time you will have to take online courses. You will therefore need to have access to a computer and to the Internet.

15. Exactly how long is the program?

The program involves a total of 1,350 hours, in addition to two six-month paid internships. This is spread over a period of two years (full time).

16. How many hours of classes per week can I expect during the first and third terms of the program?

The program includes an average of 22 hours of class time per week. To that, you must naturally add the time required for completing your studies and assignments.

Classes are usually held Monday to Friday during the day.

17. Are any vacations planned over the course of this two-year program?

The students of the program starting in October will have a two-week break in late December - early January and the students of the program starting in April will have a two-week break at the end of July each year.

18. Can I work while taking this program?

It's up to you, but if you choose to work while taking the program, it could require a considerable level of commitment on your part. During the first and third terms (at the ITHQ), the ASIHM program involves an average of 22 hours of courses per week. That said, experience has shown that in order for students to succeed, they must devote an additional 1.5 times that number of hours to their studies and assignments. In other words, 33 hours are therefore added to class time, for a total of 55 hours per week. More than enough to keep you busy!

International students must also bear in mind that they are forbidden from working in Canada in the six months following their arrival in the country. Afterwards, they must obtain a work permit in order to take part in the Canadian internship.

To find out more, refer to the page Studying and working in Québec in our International students section.

19. How is the ASIHM program different from those offered at universities in Canada or abroad?

Hotel industry leaders surveyed by the ITHQ feel that the university education currently offered in Canada and abroad does not provide the skills development sought after in this field. They consider the programs to be too theoretical and not sufficiently focused on the hotel industry and its environment. And yet, as stated by Hervé Fleury, managing director of the world-renowned Institut Paul-Bocuse, “The hospitality sector is becoming more and more mature. Managerial talents are increasingly necessary, since the approach to management, development and marketing is becoming ever more complex.” (Source: HTR, October 2009.)

20. What advantages does the ASIHM program offer over a Bachelor of Business Administration (BBA), with or without a major in hotel management?

The ASIHM program was created after consulting world leaders in the hotel industry (Relais & Châteaux, Four Seasons, Delta, Fairmont, Mariott, Kempinski, Accor Group, Louvre France, etc.) and responds to major international market trends as well as its current demands. It is a management program (in the vein of an applied sciences program) that revolves around operations in the Food & Beverage and rooms division departments and that takes into account the efficient approach found in North America (know-how) as well as the European standards of quality when it comes to hospitality and service (people skills).

21. How much does the program cost?

Please refer to the section Cost in the description page of this program.

22. How can I finance the costs associated with this program?

There are various avenues for financing your studies, depending on your student status (resident of Quebec, of another Canadian province or from abroad):

  • ITHQ Foundation scholarships
    The ITHQ Foundation awards academic scholarships of $10,000 each to students enrolled in this program. You will receive the details of the eligibility criteria (quality of the academic file and financial situation) and application form once you have been admitted to the program.
  • Bank financing
    More and more financial institutions now offer programs or services adapted to students' specific needs (various loans, lines of credit, etc.). For more information on financial products available, contact your financial institution.
  • Tax deduction (not applicable to international students)
    Any Canadian student (whether from Quebec or another province) enrolled in an academic program at a recognized post-secondary institution can receive a non-refundable income tax credit of 20 percent from the provincial government and of 15 percent from the federal government.
    Admissible expenses include all of the mandatory costs required by educational institutions for learning purposes. Please note that they do not include the following expenses:
        - Student association dues
        - Medical expenses
        - Meals and lodgings
        - Transportation and parking
    For more information on the tax deductions to which you may be entitled, visit the Revenu Québec (french only) and  Canada Revenue Agency websites.

Quebec government's loans and bursaries program
Please note that students in this program are not eligible for the loans and bursaries program of the ministère de l’Éducation, de l’Enseignement supérieur et de la Recherche.

23. When must I pay the incidental fees?

When you receive your admission confirmation, approximately one month after the deadline for applying. At this time, you will have to register for the program and pay the $207 in ancillary fees.

24. When must I pay the tuition fees?

Please refer to the section Terms of payment in the description page of this program. 

25. Is there a chance that I might get a scholarship?

Please refer to the question 22 (ITHQ Foundation scholarships).

26. What documents should I include in my admission application?

Please refer to the page Admission of the program.

27. Can I visit the ITHQ or attend an information session?

Yes, it's very easy to do so. Simply register online for one of the sessions that will be announced on the description page of this program.

28. When do the internships take place?

During both years, the internships will take place from mid-October to mid-April (start of the first term in April) or from mid-April to mid-October (start of the first term in October) depending on the month you will start the program. You will be given the exact start and end dates of these internships at a later date.

29. Are the internships paid?

In general, the internships that are part of this program are remunerated (monetary or non-monetary). However, you need to know that the remuneration can vary greatly from one country to another.

30. Can I choose where I do my internship? And do I have to find it on my own, or will I have help?

Know first of all that the internship locations are chosen in accordance with each candidate’s profile. You will do a first internship in a French- or English-speaking environment, depending on your language profile, while the second internship takes place in an establishment abroad in order to provide students with an experience in a cultural environment other than their own.

In both cases, the ITHQ has negotiated internship agreements with quality industry partners that run hotels both in Canada and abroad. Depending on your language profile and your previous professional experience, you will have a choice of internship locations among the following establishments and partners: Relais & Châteaux, Sofitel World, Accor Hospitality, Concorde Hotels & Resorts, Kempinski Hotels, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, and Marriott Hotels & Resorts.

With regards to the procedures, you will benefit from the assistance of the ITHQ's internship service personnel when it comes to researching and negotiating your internships, obtaining work visas and other required documents, etc. However, please note that the possibilities of an internship abroad may be limited due to your age (age 35 and older) and your citizenship.

31. How many hours can I expect to work during my internship?

This will be determined by the establishment that hires you, but your employer will take into account that you have some online courses during your internship and adjust your schedule accordingly. However, you can expect to work a minimum of 35 hours or more per week in your internship hotel, as this represents a regular work schedule in the hospitality industry. This schedule, along with the time required for your online courses, will certainly keep you very busy.

32. During my two six-month internships with a company, what duties can I expect to perform?

The responsibilities you will be given are progressive in nature and will depend greatly on your hotel industry experience and your ability to handle the various duties. Interns must therefore expect to first be assigned tasks related to front-line operations and to then progress – at a pace matching the quality of their performance – to overseeing operations.

33. How do I personally approach the establishment I choose for my internship?

You will have to put together a document explaining why you selected this particular hotel chain among the list of partners. Afterwards, you will have to successfully undergo selection interviews and meet the other requirements set forth by the establishment, which of course has the last word when confirming or denying an internship candidate.

34. What is the current worldwide state of the hotel industry?

The worldwide demand for hotel industry graduates is strong and will remain strong in the future. In fact, the job placement rate is currently close to 100 percent.

The following article provides a closer look at the state of the  Canadian tourism sector (article in French only).

In Europe and elsewhere, "the challenge is enormous for human resources personnel (in the hotel industry). They therefore turn to specialized training schools so that the latter may size up the challenge and adapt their courses, teaching approach, and even their implementation in order to better suit the industry's needs. A complementary relationship – or even partnership – becomes a priority." (Source: Hotel, Tourism and Restaurant. The Magazine of Hospitality Marketing, October 2008.)

Here are some figures to illustrate the qualified labour needs expressed in the hotel sector, according to Hospitality Training 2008:

  • Accor Hospitality Group: 1,000 hotel managers and 5,000 service managers to be hired in the coming years
  • France: 60,000 professional positions to be filled annually
  • United Kingdom: 20,000 positions to be filled annually
  • China, IHG: 20,000 individuals hired in 2008

The hospitality sector is becoming more and more mature. Managerial talents are increasingly necessary, since the approach to management, development and marketing is becoming ever more complex. Sector-specific higher education (bachelor's and master's degrees) meets the needs expressed by hotel chains, which no longer have to search through business schools as they did in the past.

H. Fleury, managing director of the Institut Paul Bocuse. (Source: HTR, October 2009.)

35. What graduate profile does the industry expect to find?

When consulting the hotel industry, the ITHQ noted that there was a strong demand for candidates who can hold decision-making positions requiring people skills and a solid knowledge of hotel operations. The ASIHM program was therefore designed to develop the following four main competencies:

  • Relationship skills and behaviours
  • Leadership within hospitality establishments
  • Operations engineering for hospitality and food service establishments
  • Hotel operations management
36. What skills or personal qualities should candidates possess in order to have a career in the high-end international hotel sector?

As part of the survey that was used to design the ASIHM program, the international hospitality industry expressed the following requirements:

  • Analytical aptitudes
  • Significant potential for proactivity
  • Strong ability to resolve problems and make decisions
  • Great openness towards other cultures
  • Creativity and a sense of innovation
  • Communication skills
  • Ability to adapt and be mobile
37. Which diplomas are awarded upon completing the program?

Once you have successfully completed the full program course load, you will be awarded an ITHQ Signature diploma in Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management.

38. What positions will I be qualified for with my ASIHM diploma?

The program prepares you so that you can soon hold a management position – and more specifically that of rooms divisions director or front desk manager – in one of the finest hospitality establishments in the world, whether it be a hotel, resort, spa or inn.

Your duties will therefore include planning, organizing, directing and overseeing the establishment's accommodations or reception activities in order to meet your clientele's expectations, while also ensuring that the service is efficient and profitable.

For a complete description of the duties involved in the various management positions of the hospitality sector and the challenges awaiting you upon graduating from the ASIHM program, refer to the labour market information provided by Emploi-Québec.

39. Does the ITHQ provide a job placement service?

No. If you wish to browse job offers in the hotel industry, we suggest that you visit the hotelleriejobs.com website.

40. Where can I stay in Montréal?

There are various options open to you: rooms for rent, sharing an apartment, student residences, etc. To find out more on this topic, refer to the section Housing options in Montréal in our International Students section.

 

 

heghi@ithq.qc.ca
514-282-5111, ext. 4315
or toll-free, 1-800-361-5111, ext. 4315

NOTE : The information on this page is subject to change.

Protection of personal information

INFORMATION PERTAINING TO ADMISSION APPLICATION

At the ITHQ, only one admission application can be submitted per term, regardless of the program level. Continuing education programs are the only exception.

Applicants must ensure that they meet all of the requirements for their chosen program and supply all necessary documentation. Applications will be deemed ineligible if they are incomplete or submitted late.

Following the application review, candidates selected will be called for an admission interview (face-to-face or distance) in order to evaluate their level of motivation for the program and a career in international hotel management.

No acknowledgement of receipt is sent to applicants.

TO BE INCLUDED WITH THE ADMISSION APPLICATION

1. The duly completed and signed Admission Application form. The chosen program as well as the applicant's e-mail address must be clearly indicated.

2. The application fee (non-refundable, see Accepted Methods of Payment below).

Québec residents and Canadians living outside Québec: $35
International applicants: $80

3. A certified photocopy of the applicant's original birth certificate, as issued by the registrar of civil status in the country of origin. Applicants born outside Canada must provide proof of Canadian citizenship or permanent resident status in Québec or their Québec Selection Certificate (CSQ).

4. A certified photocopy* of the following original document:

Québec residents**

  • The most recent college or university transcript, as applicable, issued by the Ministère de l'Éducation et de l’Enseignement supérieur, or by the educational institution attended.

Canadians living outside Québec**

  • An official French or English translation of the applicant’s most recent academic transcripts, as applicable, as of Grade 13;
  • The diploma(s) or certificate(s) obtained, where applicable.

International applicants

  • An official French or English translation of the applicant’s academic transcripts as of Grade 13 (equivalent to pre-university college studies in the Québec education system);
  • An official French or English translation of the applicant’s university transcript.
  • The diploma(s) or certificate(s) obtained, where applicable.

*To obtain a certified photocopy of an original document, contact the institution that issued the document or the embassy or consulate of the country where it was issued.

**In the case of diplomas and transcripts issued by foreign education institutions, applicants must include a certified photocopy of each original document or a photocopy of the official attestation of the comparative evaluation of studies done outside Québec issued by the Ministère de l’Immigration, de la Diversité et de l’Inclusion (MIDI).

5. Two letters of recommendation, signed by an employer or any professional not related to the applicant, demonstrating the latter’s motivation and interest in the program.

6. Proof of employment attesting to the applicant’s program-relevant work experience (please note that a résumé is not considered official proof of employment). The proof must be on company letterhead and include the following information:

  • Position held;
  • Employment period (start and end dates);
  • Number of hours worked during this period;
  • Type of business (hotel, restaurant or other), and employer's contact information and signature.

7. The results of the applicant’s French or English (as applicable) language skills evaluation (see the Admission page on our website for information on recognized language tests).

NOTES

1. All submitted documents must be certified photocopies of the originals (do not send originals or photographs).

2. Where applicable, an official French translation must accompany the required documents.

3. French and English are the languages of instruction of the Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management program.

4. All amounts listed are in Canadian dollars.

ACCEPTED METHODS OF PAYMENT

  • Visa or MasterCard;
  • Bank card (at the ITHQ Registrar’s Office only).
  • Certified cheque, money order or bank draft made to the order of Institut de tourisme et d'hôtellerie du Québec. Personal cheques and cash are not accepted. 

DOCUMENTS IN SUPPORT OF THE ADMISSION APPLICATION

Supporting documents can be submitted:

  • By mail: ITHQ – Registrar’s Office, 3535 Saint-Denis Street, Montréal, Québec, H2X 3P1;
  • In person (Monday to Friday, between 8:30 a.m. and 4:30 p.m.): ITHQ – Registrar’s Office, 3535 Saint-Denis Street, Room 1.30, Montréal (Sherbrooke metro).

Questions? Contact Student Recruitment Technician Marielle Tesnier:
Telephone: 514-282-5111, ext. 4304
Toll-free in Canada and the United States: 1-800-361-5111, ext. 4304
E-mail: tesnier-marielle@ithq.qc.ca

Notice: If you experience difficulties in reading this document, you can obtain assistance by dialling 514-282-5111 or 1-800-361-5111.

Download my admission application form Fichier pdf (314 KB)

NOTE : The information on this page is subject to change.

Protection of personal information

A world of opportunities

Our programs in Hotel Management offer the perfect learning environment for students wanting challenging and rewarding careers at home and around the globe. However it is the unique collaboration with our values partners and collaborators that has secured the success of these programs and provided meaningful and challenging careers for many of our students.

We wish to thank them and invite you to explore the world of opportunities offered by each.

 

Official partners

 

Preferred partners

  

Collaborators




 

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