Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management

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Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management

ITHQ Signature program (ITHQ Diploma)

Admission application deadline: 

  • May 1, 2014 (program starting in October)

Information session (French only)

  •  May 20, 2014, 6 p.m. - Sign up

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For a career in international hotel management

Unique in North America, this bilingual Fichier pdf (148 KB) advanced training program in international hotel management offers an educational model comparable to that of major European hotel schools. That's no surprise, since the ITHQ has reached an exclusive North American partnership agreement with Relais & Châteaux Cet hyperlien s'ouvrira dans une nouvelle fenêtre.. Also, the ITHQ is a member of  Hotel Schools of Distinction : a global network Cet hyperlien s'ouvrira dans une nouvelle fenêtre., an organization made up of the world’s very best hotel schools and universities offering advanced studies in hotel management.

Developed after consulting with global leaders in the hotel industry, the Advanced Studies in International Hotel Management (ASIHM) program reflects key market trends and meets current requirements in the international hotel sector. Through this program, you will become a manager who can respond to the new requirements of a quickly evolving industry, and will be qualified for a supervisory or management position at the best hotels in the world.

ASIHM’s academic content will allow you to master every aspect of hotel operations as well as the knowledge essential to managing a hotel, namely:

  • Operations engineering 
  • Information technologies 
  • Marketing 
  • Legal and financial management 
  • Management strategies 
  • Performance management 
  • Revenue optimization 
  • Decision-making and managerial skills

The ASIHM program also integrates interpersonal skills and behaviours in order to help you develop the human skills of an effective and respected business leader. Lastly, the content is enhanced through the development of creativity and entrepreneurship, as well as the ability to innovate and demonstrate strategic vision.

Offered in a work-study format over an uninterrupted two-year period, ASIHM includes two remunerated (monetary or non-monetary) internships at upscale establishments that have partnered with the ITHQ, such as those belonging to the prestigious Relais & Châteaux association. It therefore requires great personal commitment on the part of its students. This advanced training program leads to an ITHQ Signature diploma in Advanced Studies in International Hotel Management and a Hotel Schools of Distinction diploma. Please note that internships carried out in Québec are always remunerated.

Notice: If you experience difficulties in reading this document, you can obtain assistance by dialling 514-282-5111 or 1-800-361-5111.

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Objectives

  • Train bilingual, operational and mobile hotel executives who perfectly meet the international requirements of the hospitality and food service sectors 
  • Develop four general areas of competence through the course content: 
    • Behaviour and interpersonal skills
    • Leadership within hotel enterprises
    • Operations engineering for hotels and food services
    • Hotel operations management

Duration and schedule

  • Program starting in the fall (October) and spring (April) of each year
  • Spread over two years (four six-month terms), in a work-study format
    • Terms 1 and 3*: courses held during the day, full time
    • Terms 2 and 4: courses offered online, coupled with internships
  • Total of 1,350 course hours
  • Internships carried out according to varying schedules including evenings and weekends

PRACTICAL EXPERIENCE

  • Terms 2 and 4: internships* (with monetary** or non-monetary remuneration) for a period of six-month each in Canada or abroad at upscale hotels collaborating with ITHQ
  • A comprehensive activity (synthesis of academic and professional knowledge) at the end of the program

*The internship locations are chosen in accordance with each candidate’s profile. Certain conditions also apply based on age (age 35 and older) and citizenship. Students take part in a first internship in a French- or English-speaking environment, depending on their language profile, while the second internship takes place in an establishment abroad in order to provide students with an experience in a cultural environment other than their own.

**Please note that internships carried out in Québec are always remunerated.

Courses

Courses list (45 hours each) - Printable version Fichier pdf (290 KB)

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First term: the hotel manager and the business

1-1 Commercial aspect of the hotel industry

 In this course, students become familiar with the structure of the hotel industry while taking into account its unique political, economic, technological, social and cultural aspects.

From a the hotel operator's perspective, students explore the dynamics that guide the various stakeholders in this industry and situate the field's development through traditions and innovations.

Students also develops a methodology to quickly find sources of information on a hotel's commercial environment, regardless of its location.

1-2 The hotel as a business establishment

During this course, students explore various work organization methods used in hotels, based on the range of products and services they offer and their specific strategies.

From a hotel manager's perspective, students must determine the business's internal operating procedures based on the complexity of the service process and the organization's target quality level.

Students examine internal hotel operations by considering the human, material and financial resources on which they depend to meet the expectations of various stakeholders.

1-3 Managerial accounting and hotel operations

In this course, students report the revenue and expenses of various hotel services, taking into account the budget practices and accounting tools used in the industry.

Upon completion of this course, students will be able to present a hotel department's financial results and to justify them.

1-4 Developing leadership skills

In this course, students learn how to become a leader. Taking into account the business's various organizational structures and culture, they develop leadership skills within the context of decision making.

1-5 Managing rooms division operations

In this course, students develop managerial approaches to run the daily activities of the reception desk, housekeeping or any other service offered in the rooms division sector.

Upon completion of this course, students will be able to evaluate the work processes for a hotel's daily rooms division operations, based on its quality standards, work organization and budget framework. To do so, they must master the service processes and techniques pertaining to the arrival and departure of clients, maintenance activities and other types of services offered to clients.

1-6 Managing food service operations

In this course, students develop managerial techniques to run the daily activities of the kitchen, dining room, bar or any other point of service in a hotel.

Upon completion of this course, students will be able to evaluate the work processes for a hotel's daily food service operations, based on its quality standards, work organization and budget framework. To do so, they must master the work processes pertaining to food production and distribution.

1-7 Strategic management in acquiring goods and services

In this course, students evaluate the role of outsourcing in the cost structure of the goods and services offered by a hotel, based on the desired added value, quality control levels and competencies found within the organization.

They develop their ability to analyze acquisition methods for the goods and services needed within the context of  a hotel's daily operations, and within the context of activities for managing the establishment's human, commercial, financial and information systems resources.

Upon completion of this course, students will be able to propose various types of contractual agreements between a hotel and its suppliers in order to purchase goods and services. 

1-8 Improving interpersonal skills

In this course, students recognize various individuals' profiles and needs, whether they be employees, clients, co-workers or stakeholders outside the hotel.

They will thus be able to adapt their speaking and writing techniques, tailor their speech to their audience, and ultimately, maximize their impact.

From a hotel manager's perspective, students will be able to apply an effective intervention strategy during routine encounters, crisis situations, conflicts or negotiations.

1-9 Optimizing the employee experience

In this course, students apply management techniques in order to develop employees' full potential.

Students will be able to adopt a proactive approach in a new employee's integration process or current employees' development activities by drawing on effective communication techniques, and group dynamics and mobilization techniques tailored to their work place.

1-10 Introduction to the management of hotel technological tools

In this course, students analyze the integration of a hotel's various technological tools into daily operations management and the decision-making processes of managers.

Students will be able to differentiate the various hardware components of systems, hotel management and business programs, interfaces, databases and configuration activities used within the hotel.

They will thus have acquired the skills needed to successfully combine the technological integration and commercial performance of a hotel.

Second term: first internship

2-1 Occupation: Hotel manager

In this course, students examine the international hotel industry's service culture and traditions from the perspective of a hotel management professional.

They develop the know-how and social skills required in the art of hosting, in accordance with hotel industry best practices.

Lastly, students learn to adopt the professional attitudes and behaviours necessary for the well-being of clients, employees and co-workers.

2-2 Improving hotel front line positions skills

In this course, students participate in a hotel's rooms division and food services, in terms of both operations and supervision. They explore work techniques and processes, and then assess their performance, taking into account the target quality standards and conditions pertaining to the hotel's work organization and budget framework.

2-3 Operations management: Peripheral hotel services

In this course, students analyze the methods of operation used by hotels to run peripheral services, such as activities in retail, spa services, entertainment, sports, etc. They will be able to assess the performance of these various services, based on their added value for the client, financial benefits for the hotel, and their combination with other services.

2-4 Adapting to the hotel work life environment

In this course, students develop their ability to adapt the constant changes experienced by hotel managers.

They develop techniques to overcome certain challenges that await them: stress, unexpected situations requiring a fast and effective reaction, and the need to be versatile and mobile within a hotel or hotel chain.

2-5 Developing sales skills

In this course, students develop sales skills by exploring techniques tailored to various contexts pertaining to accommodations, food services, conferences and banquets as well as peripheral services.

They will thus have an overview of the range of sales approaches used in the hotel industry and will be able to apply the techniques appropriate to the context.

Third term: hotel managers and stakeholders

3-1  International legal frameworks for hotels

In this course, students become familiar with the legal framework within which hotels operate.

They assess situations on the basis of labour law, civil liability and contractual agreements in order to make informed managerial and strategic decisions.

Lastly, they develop a methodology to find relevant legal information on the management of  hotel operations and on the various stakeholders likely to be involved in the resolution or prevention of conflict, regardless of the legal framework.

3-2 Financial evaluation of hotel assets

In this course, students evaluate a hotel's assets and determine the latter's value to the establishment. By interpreting financial results, they will be able to justify the profitability of the hotel's investments to upper management.

3-3 Managerial and strategic decision making

This course explores various decision-making processes and tools. It enables students to identify and apply various decision-making techniques based on management situations and to assess their managerial and strategic impact.

3-4 Managing the security of clients, employees and the hotel

In this course, students identify various components of hotel management that involve a security aspect for both employees and clients.

They learn to judiciously apply security principles for managing the building during routine maintenance, renovation projects or crisis management.

3-5 Creativity, innovation and change management

In this course, students analyze hotel organizational dynamics in terms of innovation at work.

They explore new individual and group practices related to organizational development and knowledge integration in order to foster creativity and innovation in the work place and promote the practice among employees.

3-6 Optimizing the customer experience

In this course, students take a critical look at a hotel's service delivery approach and identify its strengths and weaknesses.

Where appropriate, they suggest a series of innovative corrective actions, taking into account the organization's cultural aspects and quality standards.

Lastly, they implement ways to improve the hotel's service delivery design by reviewing staff-client interactions and by considering the equipment involved.

3-7 Marketing hotel products and services

In this course, students make connections between market analysis methods and traditional or innovative marketing and communication tools used in the hotel industry.

They then develop a marketing plan for a hotel's marketing activities, covering all of its services and focusing on customer satisfaction and loyalty.

3-8 Strategic revenue management

In this course, students develop their ability to organize the sales-related tasks of a department in order to optimize their impact. They acquire techniques for maximizing accommodation, food service, convention and banquet service revenue in order to achieve the hotel's sales objectives and to optimize the use of various distribution networks.

3-9 Implementing new projects within the hotel

In this course, students integrate all of the components connected with the implementation of new projects in a hotel with a sustainable development perspective. They analyze a company's needs and assess a project's feasibility, phases, coordination and impact on the organization, taking into account the adaptability of individuals. Lastly, they assess the quality of the project.

3-10 The individual and upper management

In this review course, students learn to differentiate managerial work from executive work. The knowledge, personal skills and know-how developed over the previous three terms are connected with the key executive skills required of hotel managers: interpersonal relationships, communication, decision-making and political skills. Students are also required to personally assess their own executive skills.

Fourth term: second internship

4-1 Coordinating group activities

In this course, students assess the link between group sales, preparing and holding events at the hotel, and activities following the group's departure. From a multi-disciplinary perspective, students apply their skills to rooms division management, food service and peripheral services in order to optimize the use of resources and enhance the client experience. The development of skills for coordinating group activities occurs in the workplace, where student develop leadership and managerial decision-making skills.

4-2 Cultural aspects of the hotel work environment

In this review course, students integrate local cultural aspects in order to better define themselves, understand the context in which the hotel operates, and enhance their relations with clients, employees and business partners. They explore local cultural aspects, such as visual and performing arts, literature, handicrafts, gastronomy, urban or rural living, and the local customs. Lastly, they examine the impact of the cultural dimension on their role as a hotel manager.

4-3 Evaluating the performance of hotel technological tools

In this course, students evaluate the integration of  hotel technological tools into management activities (rooms division, food service, human and financial resources management, and marketing activities). The students develop their ability to analyze the performance of these technological tools at the operational, managerial and executive levels. Following this evaluation, they will be able to develop a plan to integrate or optimize a technological tool for the hotel of their internship.

4-4 First comprehensive activity: added value for the employee experience

In this course, which takes place at the same time as the second hotel internship, the student is asked to actively participate in managing the hotel’s human resources, acting under the role of supervisor. He or she will focus particularly on the welcoming and integration of new employees, on the management of productivity and the development of work teams, as well as the planning and organization of trainings to meet the needs of staff, in connection with hotel business priorities. Addressing the principles of employee mobilization, students will also be encouraged to concretely implement them in their internship setting. Finally, this course will allow the student to effectively supervise and direct a work team by utilizing his or her leadership qualities in the field.

4-5 Second comprehensive activity: added value for the customer experience

This course enables the student to synthesize the whole of his or her academic and professional achievements around the theme of customer experience. Through a process of customer-service related problem identification, the student will analyze a management situation encountered during his or her internship by using a case-study approach. The student must then apply a problem-solving technique in order to improve client experience by addressing services involved in terms of process, culture, customization, standardization and its value. Finally, he or she will propose a theoretical framework which analyzes the problem and provide appropriate recommendations.

Requirements

Students are required to wear the classic attire Cet hyperlien s'ouvrira dans une nouvelle fenêtre. (French only) of the ITHQ at all times.

All students must adhere to certain basic professional image rules, complementing those in the dress code. 

Eligibility

This program is intended for students and professionals from around the world. To be eligible, you must meet the following criteria:

On the basis of successfully completed post-secondary studies in Québec:

  • Have a diploma of college studies (DCS) or university degree, including mathematics course Introduction to Quantitative Methods, or the equivalent (minimum R rating required: 24).
  • Be proficient in written and spoken French and English (language skills evaluation tests Fichier pdf (148 KB) required for both languages, based on the candidate’s language of study).

On the basis of successfully completed studies in another Canadian province:

  • Have a diploma issued by a institution recognized outside Québec after at least 13 years of studies or the equivalent, and have successfully completed one year of university studies, including the required mathematics course*, with an overall average of B or higher.
  • Be proficient in written and spoken French and English (language skills evaluation tests Fichier pdf (148 KB) required for both languages, based on the candidate’s language of study)
    *Students from Ontario: 6 U- or M-type courses in Grade 12, including MHF Advanced Functions. Students from other provinces: Any advanced mathematics course. 

On the basis of successfully completed studies outside Canada:

  • Hold a diploma equivalent to a diploma of college studies or university degree issued by a recognized institution and including an advanced mathematics course.
  • Be proficient in written and spoken French and English (language skills evaluation tests Fichier pdf (148 KB) required for both languages, based on the candidate’s language of study).

On the basis of experience:

Candidates who do not meet the admission requirements stipulated above but who have program-relevant professional experience are invited to contact the ITHQ so that their particular case and program eligibility be analyzed.

Interview

All selected candidates will be called for an admission interview (face-to-face or distance) in order to evaluate their work experience and level of motivation for a career in international hotel management.

Note that any relevant experience in guest or front desk service, or in any other hospitality or food service function, is an asset.

Mathematics and language requirements for all candidates

Before starting the first term of the program, candidates who do not meet the mathematics or language requirements Fichier pdf (148 KB) will need to have successfully completed the following (as applicable):

  • One of the following mathematics courses: 103, 105,106, 107, 109, 112, 113, 122, 171, 203, 237, 300, 302, 307, 337, 712, or any other college math course, or an equivalent course.
  • A language upgrade course in French or English.

DIPLOMAS

  • ITHQ Signature diploma Advanced Studies in International Hotel Management
  • Hotel Schools of Distinction : a global network diploma

Cost

Québec residents

  • Application fee: $35 (non-refundable) 
  • Incidental fees (4 semesters): $207 per term (administrative services, student association, voluntary contribution to the Fondation de l'ITHQ and third-party liability insurance) 
  • Tuition fees (4 semesters): $6,000 per course term and $3,000 per internship term (total of $18,000 for the whole program)

Canadians living outside Québec

  • Application fee: $35 (non-refundable) 
  • Incidental fees (4 semesters): $207 per term (administrative services, student association, voluntary contribution to the Fondation de l'ITHQ and third-party liability insurance)  
  • Tuition fees (4 semesters): $10,000 per course term and $5,000 per internship term (total of $30,000 for the whole program)

International students

  • Application fee: $80 (non-refundable) 
  • Incidental fees (4 semesters): $207 per term (administrative services, student association, voluntary contribution to the Fondation de l'ITHQ and third-party liability insurance)  
  • Tuition fees (4 semesters): $12,000 per course term and $6,000 per internship term (total of $36,000 for the whole program)
  • Currency converter Cet hyperlien s'ouvrira dans une nouvelle fenêtre.

For all students

  • ITHQ uniform: about $400 
  • Students must pay for the costs associated with internships and compulsory activities (including airfare, visa(s), living expenses, etc.). They should also plan for additional costs to purchase books and lecture notes.
  • All amounts listed are in Canadian funds.

Terms of payment

Basic plan

Terms 1 and 3

Québec residents

Canadian students residing outside Québec

International students

Upon registering for courses, i.e. two weeks at the latest after receiving your letter of admission to the program (or your readmission letter)

$207 (incidental fees)
$1,500 (tuition fees)
TOTAL: $1,707

$207 (incidental fees)
$2,500 (tuition fees)
TOTAL: $2,707

$207 (incidental fees)
$3,000 (tuition fees)
TOTAL: $3,207

By August 15*
Before February 15**

$1,500 (tuition fees)

$2,500 (tuition fees)

$3,000 (tuition fees)

Before the first day of courses

$3,000 (tuition fees)

$5,000 (tuition fees)

$6,000 (tuition fees)

Terms 2 and 4

Québec residents

Canadian students residing outside Québec

International students

Upon re-enrolling (March 1* or September 1**)

$207 (incidental fees) 
$3,000 (tuition fees)
TOTAL: $3,207

$207 (incidental fees)
$5,000 (tuition fees)
TOTAL: $5,207

$207 (incidental fees)
$6,000 (tuition fees)
TOTAL: $6,207

Monthly plan

Payment calendar

Québec residents

Canadian students residing outside Québec

International students

Upon registration – at the latest 2 weeks following receipt of program admission letter

$207 (incidental fees)
$3000 (tuition fees)
TOTAL:
$3207

$207 (incidental fees)
$5000 (tuition fees)
TOTAL:
$5207

$207 (incidental fees)
$6000 (tuition fees)
TOTAL:
$6207

Before the 1st day of classes of Term 1

$3000 (tuition fees)

$5000 (tuition fees)

$6000 (tuition fees)

During the 12 months of theoretical instruction (excluding internship periods), starting in November or May, depending on the program’s start date

Preauthorized credit card or postdated cheque payment on the 20th day of every month

$1000 (tuition fees)

$1667 (tuition fees)

$2000 (tuition fees)

All amounts listed are in Canadian funds.

*Start of program in October
**Start of program in April

Cancellation

Basic plan

Incidental and tuition fees for each term of the program are refundable minus a 15% administrative fee, provided that students cancel their registration before the first day of the term. No refunds will be granted after this date.

Monthly plan

Incidental and tuition fees for each term of the program are refundable minus a 15% administrative fee, provided that students cancel their registration before the first day of Term 1.

For Terms 2, 3 and 4, incidental and tuition fees will be refunded at a pro-rata rate accounting for paid and unpaid fees, minus a 15% administrative fee, provided that students cancel their registration before the first day of each term. No refunds will be granted after this date.

For information on cancellation fees applicable to the tuition fess for this program, please contact the registrar’s office at 514-282-5111 or toll-free 1-800-361-5111, ext. 5113.

SCHOLARSHIPS*

The Fondation de l’ITHQ awards academic scholarships valued at $10,000 each to ASIHM students who meet certain criteria. The forms and documents required to apply for these scholarships are only provided to students who have been admitted.

*Please note that students in the ASIHM program are not eligible for the Quebec government’s
loans and bursaries program Cet hyperlien s'ouvrira dans une nouvelle fenêtre..

ACT TO PROMOTE WORKFORCE SKILLS DEVELOPMENT AND RECOGNITION (PREVIOUSLY KNOWN AS "BILL 90")

Employers subject to this act are entitled to submit the cost* of this training program as part of the 1% of total payroll that companies must invest in employee training. Don't forget to inform your employer!

*Certain conditions apply

Admission 

WHY CHOOSE THE ITHQ?

  • For its Canadian leadership in education specialized in tourism, hospitality and food services 
  • For the world-renowned quality of its programs and highly skilled graduates 
  • To interact with passionate individuals and meet exciting challenges
  • To do what you love among the best professionals, both locally and abroad

Choosing the ITHQ means opting for excellence!

heghi@ithq.qc.ca
514-282-5111, ext. 4162
or toll-free, 1-800-361-5111, ext. 4162

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1. What is the minimum level of education required for submitting an admission application?

A Quebec Diploma of College Studies (pre-university or technical), or an equivalent Canadian or foreign diploma (e.g. French or international baccalaureate). An admission application may also be submitted based on work experience.

No matter what your situation, the selection committee must review your application. However, if you are unsure whether your educational or professional background is eligible, please refer to the Eligibility section of the ASIHM page or contact us.

2. Do I need to be proficient in both French and English in order to take this program?

Having an upper intermediate / advanced skill level of both English and French is essential, as certain courses will only be given in one of the two languages, while others will be given in both languages simultaneously. In addition, your internship may take place in French or English, depending on the internship location and employer you select.

This is why the ITHQ requires that candidates undergo language testing. In cases where these evaluations show an insufficient mastery of French or English, concerned candidates may be asked to take language courses before the start of the program. Eligibility to the ASIHM program will then be conditional upon successfully completing this remedial language training.

3. Do I need to take a French test if I have prior schooling in that language?

No, not if some or all of your schooling to date was conducted in French. You will simply need to provide us with your academic transcripts, which prove that you studied in that language.
For more information, refer to the Language Tests table Fichier pdf (148 KB)

4. What is the minimum score required for the French test?

It depends on the test you take, since you can choose from the following exams: 

  • Test de connaissance du français (TCF), for which an overall minimum score of 475 is required ;
  • Test de français international (TFI), for which an overall minimum score of 750 is required. 

For more information, refer to the Language Tests table Fichier pdf (148 KB).

 

5. Do I need to take an English test if I have prior schooling in that language?

No, not if some or all of your schooling to date was conducted in English. You will simply need to provide us with your academic transcripts, which show that you did in fact study in that language. For more information, refer to the Language Tests table Fichier pdf (148 KB).

6. What is the minimum score required for the English test?

It depends on the test you take, since you can choose from the following exams:

  • The Test of English as Foreign Language (TOEFL), for which an overall minimum score of 80 for the internet based test (TOEFL iBT) or of 550 for the paper version is required;
  • The International English Language Testing System (IELTS) exam, for which the passing band score is 6 (academic module);
  • The Test of English for International Communication (TOEIC) exam, for which the passing score is 785 (Reading and Listening), 160 (Speaking) and 150 (Writing).

For more information, refer to the Language Tests table Fichier pdf (148 KB)

 

7. Where can I take intensive French or English courses?

As with everywhere else in the world, there are numerous institutions in Montréal that offer intensive language courses. Perform an Internet search using the words "language schools" and you will surely find a location that suits your needs.

8. What if I don't meet the mathematics requirements?

If you meet all of the admission criteria except for the mathematics prerequisite, you may still be conditionally admitted to the ASIHM program if you take one of the following mathematics courses before starting the first term of the program: 103, 105, 106, 107, 109, 112, 113, 122, 171, 203, 237, 300, 302, 307, 337, 712, or an equivalent course.

9. Do I need to have experience in the hotel industry to submit an admission application?

A professional experience is highly recommended for this study program, especially one in the operations of the Food & Beverage and/or rooms division department. In fact, a program-relevant professional experience represents an asset and will be taken into consideration during the evaluation of your application file for this program.

10. What is the desired candidate profile for this program?

The ITHQ is seeking qualified candidates with an advanced knowledge in both English and French as well as preferably with a professional experience in the hotel industry. ASIHM students must be inquisitive by nature and sensitive to interculturalism. Lastly, since this program is very demanding, they must be able to devote themselves to it full-time, be mobile and be ready to work abroad in order to reach their objective.

11. What is the deadline for submitting an admission application?

The deadline is May 1st, to start the program in October of the same year and November 1st, to start the program in April of the following year. After that date, you can only submit an application if there are still unfilled spaces in the program. If you are a foreign applicant, bear in mind that the time required for obtaining your Quebec Acceptance Certificate Cet hyperlien s'ouvrira dans une nouvelle fenêtre. for studies could delay your arrival in Quebec.

12. What pedagogical approach is used in this program?

In order to ensure that the program is as effective as possible in developing skills and knowledge, each participant’s needs and potential are taken into account. Other than interactions designed to help students share acquired knowledge, the pedagogical approach in this program calls upon the following methods:

  • Simulation exercises
  • Case studies
  • Role plays
  • Teamwork
  • Computer simulations
  • Distance training
13. What does the program involve and what is its course content?

There are four academic terms in this program.

  • The first and third terms are devoted to theoretical and practical concepts, covered through courses in class format, conferences, hands-on workshops, simulation exercises, etc.
  • The second and fourth terms consist of a few on-line courses, paired with two six-month internships at an upscale Canadian or international hotel chain.

In addition to covering key business management concepts (administration, marketing, management strategies, legal and financial aspects of hotel activities, etc.), the training you receive through ASIHM will enable you to acquire practical skills directly related to the realities of the hospitality industry.

The program also covers attitudes and people skills, to help you acquire the human skills of an effective and respected business leader. Lastly, the ASIHM program also promotes the development of creativity and entrepreneurship.

In total, the program includes 29 45-hour courses and one summary activity:

  • First term: The Hotel Manager and the Business (10 courses)
  • Second term: First internship and 5 on-line courses
  • Third term: Hotel Managers and Stakeholders (10 courses)
  • Fourth term: Second internship and 4 on-line courses
  • Comprehensive activity

For a full description of each course, refer to the  Course Cet hyperlien s'ouvrira dans une nouvelle fenêtre. section.

14. Do I need to be physically present in class?

Yes, for the first and third terms, when courses are given at the ITHQ in Montréal. Industry visits are also scheduled.

The second and fourth terms include an internship in Canada or abroad, during which time you will have to take online courses. You will therefore need to have access to a computer and to the Internet.

15. Exactly how long is the program?

The program involves a total of 1,350 hours, in addition to two six-month paid internships. This is spread over a period of two years (full time).

16. How many hours of classes per week can I expect during the first and third terms of the program?

The program includes an average of 22 hours of class time per week. To that, you must naturally add the time required for completing your studies and assignments.

Classes are usually held Monday to Friday during the day.

17. Are any vacations planned over the course of this two-year program?

The students of the program starting in October will have a two-week break in late December - early January and the students of the program starting in April will have a two-week break at the end of July each year.

18. Can I work while taking this program?

It's up to you, but if you choose to work while taking the program, it could require a considerable level of commitment on your part. During the first and third terms (at the ITHQ), the ASIHM program involves an average of 22 hours of courses per week. That said, experience has shown that in order for students to succeed, they must devote an additional 1.5 times that number of hours to their studies and assignments. In other words, 33 hours are therefore added to class time, for a total of 55 hours per week. More than enough to keep you busy!

International students must also bear in mind that they are forbidden from working in Canada in the six months following their arrival in the country. Afterwards, they must obtain a work permit in order to take part in the Canadian internship.

To find out more, refer to the page Studying and working in Québec in our International students section.

19. How is the ASIHM program different from those offered at universities in Canada or abroad?

Hotel industry leaders surveyed by the ITHQ feel that the university education currently offered in Canada and abroad does not provide the skills development sought after in this field. They consider the programs to be too theoretical and not sufficiently focused on the hotel industry and its environment. And yet, as stated by Hervé Fleury, managing director of the world-renowned Institut Paul-Bocuse, “The hospitality sector is becoming more and more mature. Managerial talents are increasingly necessary, since the approach to management, development and marketing is becoming ever more complex.” (Source: HTR, October 2009.)

20. What advantages does the ASIHM program offer over a Bachelor of Business Administration (BBA), with or without a major in hotel management?

The ASIHM program was created after consulting world leaders in the hotel industry (Relais & Châteaux, Four Seasons, Delta, Fairmont, Mariott, Kempinski, Accor Group, Louvre France, etc.) and responds to major international market trends as well as its current demands. It is a management program (in the vein of an applied sciences program) that revolves around operations in the Food & Beverage and rooms division departments and that takes into account the efficient approach found in North America (know-how) as well as the European standards of quality when it comes to hospitality and service (people skills).

21. How much does the program cost?

Please refer to the section Cost in the description page of this program.

22. How can I finance the costs associated with this program?

There are various avenues for financing your studies, depending on your student status (resident of Quebec, of another Canadian province or from abroad):

  • ITHQ Foundation scholarships
    The ITHQ Foundation awards academic scholarships of $10,000 each to students enrolled in this program. You will receive the details of the eligibility criteria (quality of the academic file and financial situation) and application form once you have been admitted to the program.
  • Bank financing
    More and more financial institutions now offer programs or services adapted to students' specific needs (various loans, lines of credit, etc.). For more information on financial products available, contact your financial institution.
  • Tax deduction (not applicable to international students)
    Any Canadian student (whether from Quebec or another province) enrolled in an academic program at a recognized post-secondary institution can receive a non-refundable income tax credit of 20 percent from the provincial government and of 15 percent from the federal government.
    Admissible expenses include all of the mandatory costs required by educational institutions for learning purposes. Please note that they do not include the following expenses:
        - Student association dues
        - Medical expenses
        - Meals and lodgings
        - Transportation and parking
    For more information on the tax deductions to which you may be entitled, visit the Revenu Québec Cet hyperlien s'ouvrira dans une nouvelle fenêtre. (french only) and  Canada Revenue Agency Cet hyperlien s'ouvrira dans une nouvelle fenêtre. websites.

Quebec government's loans and bursaries program
Please note that students in this program are not eligible for the loans and bursaries program of the ministère de l'Éducation, du Loisir et du Sport.

23. When must I pay the incidental fees?

When you receive your admission confirmation, approximately one month after the deadline for applying. At this time, you will have to register for the program and pay the $207 in ancillary fees.

24. When must I pay the tuition fees?

Please refer to the section Terms of payment in the description page of this program. 

25. Is there a chance that I might get a scholarship?

Please refer to the question 22 (ITHQ Foundation scholarships).

26. What documents should I include in my admission application?

Please refer to the page Admission of the program.

27. Can I visit the ITHQ or attend an information session?

Yes, it's very easy to do so. Simply register online for one of the sessions that will be announced on the description page of this program.

28. When do the internships take place?

During both years, the internships will take place from mid-October to mid-April (start of the first term in April) or from mid-April to mid-October (start of the first term in October) depending on the month you will start the program. You will be given the exact start and end dates of these internships at a later date.

29. Are the internships paid?

In general, the internships that are part of this program are remunerated (monetary or non-monetary). However, you need to know that the remuneration can vary greatly from one country to another.

30. Can I choose where I do my internship? And do I have to find it on my own, or will I have help?

Know first of all that the internship locations are chosen in accordance with each candidate’s profile. You will do a first internship in a French- or English-speaking environment, depending on your language profile, while the second internship takes place in an establishment abroad in order to provide students with an experience in a cultural environment other than their own.

In both cases, the ITHQ has negotiated internship agreements with quality industry partners that run hotels both in Canada and abroad. Depending on your language profile and your previous professional experience, you will have a choice of internship locations among the following establishments and partners: Relais & Châteaux, Sofitel World, Accor Hospitality, Concorde Hotels & Resorts, Kempinski Hotels, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, and Marriott Hotels & Resorts.

With regards to the procedures, you will benefit from the assistance of the ITHQ's internship service personnel when it comes to researching and negotiating your internships, obtaining work visas and other required documents, etc. However, please note that the possibilities of an internship abroad may be limited due to your age (age 35 and older) and your citizenship.

31. How many hours can I expect to work during my internship?

This will be determined by the establishment that hires you, but your employer will take into account that you have some online courses during your internship and adjust your schedule accordingly. However, you can expect to work a minimum of 35 hours or more per week in your internship hotel, as this represents a regular work schedule in the hospitality industry. This schedule, along with the time required for your online courses, will certainly keep you very busy.

32. During my two six-month internships with a company, what duties can I expect to perform?

The responsibilities you will be given are progressive in nature and will depend greatly on your hotel industry experience and your ability to handle the various duties. Interns must therefore expect to first be assigned tasks related to front-line operations and to then progress – at a pace matching the quality of their performance – to overseeing operations.

33. How do I personally approach the establishment I choose for my internship?

You will have to put together a document explaining why you selected this particular hotel chain among the list of partners. Afterwards, you will have to successfully undergo selection interviews and meet the other requirements set forth by the establishment, which of course has the last word when confirming or denying an internship candidate.

34. What is the current worldwide state of the hotel industry?

The worldwide demand for hotel industry graduates is strong and will remain strong in the future. In fact, the job placement rate is currently close to 100 percent.

The following article provides a closer look at the state of the  Canadian tourism sector Cet hyperlien s'ouvrira dans une nouvelle fenêtre. (article in French only).

In Europe and elsewhere, "the challenge is enormous for human resources personnel (in the hotel industry). They therefore turn to specialized training schools so that the latter may size up the challenge and adapt their courses, teaching approach, and even their implementation in order to better suit the industry's needs. A complementary relationship – or even partnership – becomes a priority." (Source: Hotel, Tourism and Restaurant. The Magazine of Hospitality Marketing, October 2008.)

Here are some figures to illustrate the qualified labour needs expressed in the hotel sector, according to Hospitality Training 2008:

  • Accor Hospitality Group: 1,000 hotel managers and 5,000 service managers to be hired in the coming years
  • France: 60,000 professional positions to be filled annually
  • United Kingdom: 20,000 positions to be filled annually
  • China, IHG: 20,000 individuals hired in 2008

The hospitality sector is becoming more and more mature. Managerial talents are increasingly necessary, since the approach to management, development and marketing is becoming ever more complex. Sector-specific higher education (bachelor's and master's degrees) meets the needs expressed by hotel chains, which no longer have to search through business schools as they did in the past.

H. Fleury, managing director of the Institut Paul Bocuse. (Source: HTR, October 2009.)

35. What graduate profile does the industry expect to find?

When consulting the hotel industry, the ITHQ noted that there was a strong demand for candidates who can hold decision-making positions requiring people skills and a solid knowledge of hotel operations. The ASIHM program was therefore designed to develop the following four main competencies:

  • Relationship skills and behaviours
  • Leadership within hospitality establishments
  • Operations engineering for hospitality and food service establishments
  • Hotel operations management
36. What skills or personal qualities should candidates possess in order to have a career in the high-end international hotel sector?

As part of the survey that was used to design the ASIHM program, the international hospitality industry expressed the following requirements:

  • Analytical aptitudes
  • Significant potential for proactivity
  • Strong ability to resolve problems and make decisions
  • Great openness towards other cultures
  • Creativity and a sense of innovation
  • Communication skills
  • Ability to adapt and be mobile
37. Which diplomas are awarded upon completing the program?

Once you have successfully completed the full program course load, you will be awarded an ITHQ Signature diploma in Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management.

38. What positions will I be qualified for with my ASIHM diploma?

The program prepares you so that you can soon hold a management position – and more specifically that of rooms divisions director or front desk manager – in one of the finest hospitality establishments in the world, whether it be a hotel, resort, spa or inn.

Your duties will therefore include planning, organizing, directing and overseeing the establishment's accommodations or reception activities in order to meet your clientele's expectations, while also ensuring that the service is efficient and profitable.

For a complete description of the duties involved in the various management positions of the hospitality sector, visit the  Conseil québécois des ressources humaines en tourisme website Cet hyperlien s'ouvrira dans une nouvelle fenêtre.(French only). And for more information on this career and the challenges awaiting you upon graduating from the ASIHM program, refer to the labour market information provided by Emploi-Québec Cet hyperlien s'ouvrira dans une nouvelle fenêtre..

39. Does the ITHQ provide a job placement service?

No. If you wish to browse job offers in the hotel industry, we suggest that you visit the hotelleriejobs.com website Cet hyperlien s'ouvrira dans une nouvelle fenêtre..

40. Where can I stay in Montréal?

There are various options open to you: rooms for rent, sharing an apartment, student residences, etc. To find out more on this topic, refer to the section Housing options in Montréal in our International Students section.

heghi@ithq.qc.ca
514-282-5111, ext. 4162
or toll-free, 1-800-361-5111, ext. 4162

QUÉBEC RESIDENTS 

INFORMATION PERTAINING TO ADMISSION APPLICATION

At the ITHQ, only one admission application can be submitted per term, regardless of the program level. Continuing education programs are the only exception.

Applicants must ensure that they meet all of the requirements for their chosen program and supply all necessary documentation. Applications will be deemed ineligible if they are incomplete or submitted late.

Following admission applications, candidates will be contacted for a selection interview (face-to-face or distance) in order to evaluate their level of motivation for the program and a career in international hotel management as well as their knowledge of the industry.

No acknowledgement of receipt is sent to applicants.

TO BE INCLUDED WITH THE ADMISSION APPLICATION

  • The duly completed and signed Admission Application form (use the downloadable PDF document below). Please clearly indicate the chosen program as well as the applicant's e-mail address.
  • The $35 application fee (non-refundable; refer to the Accepted Methods of Payment section). 
  • A photocopy of the following documents:
    • The birth certificate issued by the Registrar of Civil Status. Applicants born outside Canada must provide a photocopy of their birth certificate as issued in their country of origin, along with a photocopy of both sides of their certificate of Canadian citizenship or permanent residence.
    • The most recent college or university transcript, as the case may be, issued by the Ministère de l'Éducation, du Loisir et du Sport, or by the educational institution attended. 
    • The results of the applicant’s language skills evaluation in French or English, as the case may be (consult the information pertaining to Language Tests Fichier pdf (148 KB)).
  • Two letters of recommendation, signed by an employer or any professional not related to the applicant, demonstrating the latter’s motivation for applying to the program.
  • Proof of employment attesting to the candidate’s program-relevant work experience (please note that a résumé is not considered official proof of employment). The proof provided must be on company letterhead and include the following information:
    • Position held
    • Employment period (start and end dates)
    • Number of working hours accumulated during this period
    • Type of business (hotel, restaurant or other), employer's contact information and  signature

IMPORTANT: Candidates who have studied outside Canada must also provide certified photocopies of the original diplomas and report cards or a photocopy of the official attestation of their Comparative Evaluation for Studies Done Outside Québec, as established by the Centre d'expertise sur les formations acquises hors du Québec at the Ministère de l'Immigration et des Communautés culturelles Cet hyperlien s'ouvrira dans une nouvelle fenêtre. (MICC).

NOTES:

  1. All photocopies submitted must be true to the original and legible (do not send originals).
  2. Where applicable, an official French translation must accompany the required documents.
  3. French is the language of instruction for ITHQ programs, with the exception of WSET® Level 2 & 3 Award in Wines and Spirits courses (English only), Guide touristique de Montréal / Montréal Tourist Guide and Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management (bilingual: French and English).

ACCEPTED METHODS OF PAYMENT

  • Visa or MasterCard
  • Bank card (at the ITHQ Registrar’s Office only)
  • Certified cheque, money order or bank draft made to the order of the Institut de tourisme et d'hôtellerie du Québec (personal cheques and cash are not accepted).

SUBMITTING DOCUMENTS ACCOMPANYING THE ADMISSION APPLICATION

Modes of submission:

  • By e-mail: registrariat@ithq.qc.ca
  • By fax: 514 282-5126
  • By mail:  ITHQ – Registrariat 
    3535, rue Saint-Denis
    Montréal (Québec) H2X 3P1
  • In person (Monday to Friday, between 8:30 a.m. and 4:30 p.m.)
    ITHQ – Registrariat
    3535, rue Saint-Denis, bureau 1.30
    Montréal (métro Sherbrooke) 

Need more information?
Phone: 514-282-5111, ext. 4162, or toll-free in Canada and the United States: 1-800-361-5111, ext. 4162
E-mail: heghi@ithq.qc.ca

Notice: If you experience difficulties in reading this document, you can obtain assistance by dialling 514-282-5111 or 1-800-361-5111.

Download my Admission Application form Fichier pdf (325 KB)


CANADIANS LIVING OUTSIDE QUÉBEC

INFORMATION PERTAINING TO ADMISSION APPLICATION

At the ITHQ, only one admission application can be submitted per term, regardless of the program level. Continuing education programs are the only exception.

Applicants must ensure that they meet all of the requirements for their chosen program and supply all necessary documentation. Applications will be deemed ineligible if they are incomplete or submitted late.

Following admission applications, candidates will be contacted for a selection interview (face-to-face or distance) in order to evaluate their level of motivation for the program and a career in international hotel management as well as their knowledge of the industry.

No acknowledgement of receipt is sent to applicants.

TO BE INCLUDED WITH THE ADMISSION APPLICATION

  • The duly completed and signed Admission Application form (use the downloadable PDF document below). Please clearly indicate the chosen program as well as the applicant's e-mail address.
  • The $35 application fee (non-refundable; refer to the Accepted Methods of Payment section).
  • A photocopy of the following documents:
    • The birth certificate issued by the Registrar of Civil Status. Applicants born outside Canada must provide a photocopy of their birth certificate as issued in their country of origin, along with a photocopy of both sides of their certificate of Canadian citizenship or permanent residence.
    • An official French translation of the applicant’s most recent report cards or transcripts, as the case may be, for studies as of the grade-13 level.
    • The diploma(s) or certificate(s) obtained, where applicable
    • The results of the applicant’s language skills evaluation in French or English, as the case may be (consult the information pertaining to Language Tests Fichier pdf (148 KB)).
  • Two letters of recommendation, signed by an employer or any professional not related to the applicant, demonstrating the latter’s motivation for applying to the program.
  • Proof of employment attesting to the candidate’s program-relevant work experience (please note that a résumé is not considered official proof of employment). The proof provided must be on company letterhead and include the following information:
    • Position held
    • Employment period (start and end dates)
    • Number of working hours accumulated during this period
    • Type of business (hotel, restaurant or other), employer's contact information and  signature

IMPORTANT: Candidates who have studied outside Canada must also provide certified photocopies of the original diplomas and report cards or a photocopy of the official attestation of their Comparative Evaluation for Studies Done Outside Québec, as established by the Centre d'expertise sur les formations acquises hors du Québec at the Ministère de l'Immigration et des Communautés culturelles Cet hyperlien s'ouvrira dans une nouvelle fenêtre. (MICC).

NOTES:

  1. All photocopies submitted must be true to the original and legible (do not send originals).
  2. Where applicable, an official French translation must accompany the required documents.
  3. French is the language of instruction for ITHQ programs, with the exception of WSET® Level 2 & 3 Award in Wines and Spirits courses (English only), Guide touristique de Montréal / Montréal Tourist Guide and Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management (bilingual: French and English).

ACCEPTED METHODS OF PAYMENT

  • Visa or MasterCard
  • Bank card (at the ITHQ Registrar’s Office only)
  • Certified cheque, money order or bank draft made to the order of the Institut de tourisme et d'hôtellerie du Québec (personal cheques and cash are not accepted).

SUBMITTING DOCUMENTS ACCOMPANYING THE ADMISSION APPLICATION

Modes of submission :

  • By e-mail: registrariat@ithq.qc.ca
  • By fax: 514 282-5126
  • By mail:  ITHQ – Registrariat 
    3535, rue Saint-Denis
    Montréal (Québec) H2X 3P1
  • In person (Monday to Friday, between 8:30 a.m. and 4:30 p.m.)
    ITHQ – Registrariat
    3535, rue Saint-Denis, bureau 1.30
    Montréal (Sherbrooke metro)

Need more information?
Phone: 514-282-5111, ext. 4162, or toll-free in Canada and the United States: 1-800-361-5111, ext. 4162
E-mail: heghi@ithq.qc.ca

Notice: If you experience difficulties in reading this document, you can obtain assistance by dialling 514-282-5111 or 1-800-361-5111.


INTERNATIONAL APPLICANTS 

INFORMATION PERTAINING TO ADMISSION APPLICATION

At the ITHQ, only one admission application can be submitted per term, regardless of the program level. Continuing education programs are the only exception.

Applicants must ensure that they meet all of the requirements for their chosen program and supply all necessary documentation. Applications will be deemed ineligible if they are incomplete or submitted late.

Following admission applications, candidates will be contacted for a selection interview (face-to-face or distance) in order to evaluate their level of motivation for the program and a career in international hotel management as well as their knowledge of the industry.

No acknowledgement of receipt is sent to applicants.

TO BE INCLUDED WITH THE ADMISSION APPLICATION

  • The duly completed and signed Admission Application form (use the downloadable PDF document below). Please clearly indicate the chosen program as well as the applicant's e-mail address.
  • A certified photocopy of the applicant's original birth certificate, as issued by the registrar of civil status in the country of origin.
  • The $80 application fee (non-refundable; refer to the Accepted Methods of Payment section). 
  • A certified photocopy* of the following original documents:
    • An official French translation of the applicant’s most recent report cards or transcripts, as the case may be, for studies as of the grade-12 level or, depending on the country, as of grade-13 level.
    • The diploma(s) or certificate(s) obtained, where applicable.

*In order to have a photocopy of an original educational document certified, contact the institution that has issued the document or the embassy or consulate of the country where the document was issued.

  • The results of the applicant’s language skills evaluation in French or English, as the case may be (consult the information pertaining to Language Tests Fichier pdf (148 KB)).
  • Two letters of recommendation, signed by an employer or any professional not related to the applicant, demonstrating the latter’s motivation and interest in the program.
  • Proof of employment attesting to the candidate’s program-relevant work experience (please note that a résumé is not considered official proof of employment). The proof provided must be on company letterhead and include the following information:
    • Position held
    • Employment period (start and end dates)
    • Number of working hours accumulated during this period
    • Type of business (hotel, restaurant or other), employer's contact information and  signature.

NOTES:

  1. All documents submitted must be certified photocopies of the original (do not send originals).
  2. Where applicable, an official French translation must accompany the required documents.
  3. 3. French is the language of instruction for ITHQ programs, with the exception of WSET® Level 2 & 3 Award in Wines and Spirits courses (English only), Guide touristique de Montréal / Montréal Tourist Guide and Hautes Études en gestion hôtelière internationale / Advanced Studies in International Hotel Management (bilingual: French and English).
  4. All amount listed are in Canadian funds.

ACCEPTED METHODS OF PAYMENT

  • Visa or MasterCard
  • Bank card (at the ITHQ Registrar’s Office only)
  • Certified cheque, money order or bank draft made to the order of the Institut de tourisme et d'hôtellerie du Québec (personal cheque and cash are not accepted).

SUBMITTING DOCUMENTS ACCOMPANYING THE ADMISSION APPLICATION

Modes of submission:

  • By mail:  ITHQ – Registrariat 
    3535, rue Saint-Denis
    Montréal (Québec) H2X 3P1
    CANADA
  • In person (Monday to Friday, between 8:30 a.m. and 4:30 p.m.)
    ITHQ – Registrariat
    3535, rue Saint-Denis, bureau 1.30
    Montréal (Sherbrooke metro)

Need more information?
Contact the International Affairs Advisor:
Phone: 514-282-5111, ext. 4162, or toll-free in Canada and the United States: 1-800-361-5111, ext. 4162
E-mail: heghi@ithq.qc.ca

Notice: If you experience difficulties in reading this document, you can obtain assistance by dialling 514-282-5111 or 1-800-361-5111.

Download my Admission Application form Fichier pdf (323 KB)

A world of opportunities

Our programs in Hotel Management offer the perfect learning environment for students wanting challenging and rewarding careers at home and around the globe. However it is the unique collaboration with our values partners and collaborators that has secured the success of these programs and provided meaningful and challenging careers for many of our students.

We wish to thank them and invite you to explore the world of opportunities offered by each.

 

Official partners

Preferred partners

 

 

Collaborators




 

heghi@ithq.qc.ca
514-282-5111, ext. 4162
or toll-free, 1-800-361-5111, ext. 4162

NOTE : The information on this page is subject to change.

Protection of personal information

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