Detailed program outlines
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DURATION AND SCHEDULE
- Start date in fall and in winter
- Offered full-time and part-time
- Spread out over maximum of 5 years part-time
COURSES
The Certificate in Hospitality Management and Customer Experience Design consists of 30 credits (10 courses).
List of 9 required courses:
- ACC2101 Business Models and Environments of the Hospitality Industry
- GOP2101 Operations in the Hospitality Industry
- INN2102 Innovation and the Hospitality Industry
- GOP2103 Security Management and Engineering in the Hospitality Industry
- MNG3104 Revenue Management and E-commerce in the Hospitality Industry
- ACC3102 Quality and Client Experience
- MKG2101 Product and Services Marketing Business
- STI2000 Performance and Information Systems
- ACC4103 Current Topics and Issues in the Hospitality Industry
List of optional courses (1 elective course):
Notes:
- Some courses may not be offered every session.
- Each course lasts 45 hours.
- The ITHQ reserves the right to offer courses in French or English based on instructor availability. Note that approximately 50% of our courses are offered in French and 50% are offered in English.
DRESS CODE
- All students must adhere to certain basic professional image rules.
- Business attire is required at all times.
You can also reach us at 514-282-5110 or toll free at 1 800 361-5111, extension 5110, from Monday to Friday, 8:30 a.m. to 4:30 p.m.
NOTE : The information on this page is subject to change.
