If you like being with people, creating relationships, and being a positive force for those around you, the hospitality industry is for you. This management program, which is unique in Quebec, will let you access a wide range of positions in sectors such as hotels, food service, leisure, conventions and travel and more broadly in any activity sector built on client services and the customer experience.

All of the management areas below refer to director, manager, administrator, coordinator, supervisor or assistant supervisor positions.

These positions exist in the six (6) industries that have been prioritized by the program; however, many positions are also available in other industries (e.g., retail or manufacturing).

• Customer experience management
• Customer relations and partnership management
• Customer service management
• User services management (accommodation for the public)
• Accommodation management
• Hospitality services management
• Sales management
• Operations management
• Reception desk management
• Group and individual reception management
• Customer assistance, user assistance, after-sales service, complaint management
• Reception management
• Sales, customer service, luxury products management
• Corporate training management
• Business development management
• Leisure site, attraction, leisure centre, leisure facility management
• Resort management
• Residence management (public, educational or commercial sectors)
• Spa management
• Restaurant management
• Convention centre management
• Banquet management
• Corporate account management
• Housekeeping management
• Airline management
• Airport management