Master the art of hospitality for a promising career

The ITHQ is launching the very first Applied Bachelor in Hospitality and Hotel Management (BAMgt). This bilingual work-study program will open the door to a management career in different hospitality sectors: accommodation, food and beverage services, commercial recreational activities, travel and transportation, conferences and attractions, and more!

Much more than a traditional management program, this applied bachelor degree program—the first of its kind in Quebec—will let you develop the behavioural skills essential for any manager in the hospitality industry so that you can stand out in your professional community. Hone your leadership and interpersonal skills through internships and applied learning activities.

With a bachelor’s in hand and 10 months of professional experience, you can quickly start on the path of a highly promising career. Gaining and deepening your knowledge of how to manage services in the hospitality and hotel industry will help you better understand the issues facing the industry and give you all the qualities you need to meet the challenges of tomorrow.

By the end of the program, students will be able to:

• Hold management positions in a wide range of hospitality sectors: accommodation, food service, leisure, travel and transportation, and conventions and attractions.  
• Demonstrate the soft skills required for hospitality management, particularly in high-end environments. 
• Understand and be able to align themselves with an organization’s strategic orientations. 
• Have a global vision of the company to define short-, medium- and long-term goals for their department. 
• Effectively manage their department’s operations in coordination with the company’s other services. 
• Analyze complex problems, recommend and implement innovative solutions related to human, material and financial management that are specific to the hospitality industry.
• Understand and manage information resources in a secure, confidential and useful way. 
• Act in an ethical and socially responsible way in the community.
• Function effectively in a context of diversity. 
• Develop your skills and advance your career.

After successfully completing all courses and internships of the program, you will be awarded an undergraduate degree in Applied management (BAMgt – recognized by the Ministère de l’Enseignement supérieur du Québec).

• Bilingual program (French and English)
• Offered full-time (8 consecutive sessions in 3 years) and part-time
• Start date in fall and in winter
• Offered as a work-study program (2 internships of 675 hours paid or unpaid, depending on the country)

The program is divided into five sections that total 94 credits (30 three-credit courses and 2 two-credit internships). 85 of these credits are compulsory. 

Section 1: Essential management knowledge (30 credits)

• MET2000 Methodology and Research Methods
• GRH2101 Organizational Dynamics in the Hospitality Industry
• CPT3101 Accounting and Performance Measurement
• FIN3000 Finance
• GOP2101 Operations in the Hospitality Industry
• GRH2102 Introduction to Human Resources Management
• MKG2101 Product and Services Marketing Business
• STI2000 Performance and Information Systems
  
• INN3101 Entrepreneurship
• MNG3101 Management and Leadership

Section 2: Knowledge specific to hospitality management (48 credits)

• ACC2101 Business Models and Environments of the Hospitality Industry
• DRT2101 Legal Frameworks of the Hospitality Industry
• GRH3103 Diversity, Cultures and Inclusion
• GOP2103 Security Management and Engineering in the Hospitality Industry
• ACC3102 Quality and Client Experience
• CPT4102 Budget Processes and Operations
• MNG3102 Stimulation of Business Resources in the Hospitality Industry
• INN2102 Innovation and the Hospitality Industry
• GRH3304 Mobilization, Human Resources and Hospitality
• GOP4104 Dashboards and Performance Evaluation
• MNG3104 Revenue Management and E-commerce in the Hospitality Industry
• DRT3102 Dynamics of Labour Relations
• ACC4103 Current Topics and Issues in the Hospitality Industry
• ACC4104 Current Topics and Issues in the Hotel Industry
• GDP4100 Project Management and the Hospitality Industry
• MNG4103 Strategy and Performance in the Hospitality Industry
  

Section 3: Electives – Choice of 3 courses from the following (9 credits)

• ACC2205 Gastronomy and Culinary Cultures
• GOP3205 Gourmet Restaurant Management
  
• MKG2103 Hospitality Establishments and Tourist Destination
  
• GOP2306 Dynamics of Event Planning and Banquets
• GES2000 Current Topics and Issues Outside Quebec
• STI4301 Digital Transformation and Business Intelligence
  
• GOP3102 Optimization of Lodging and Food Service Processes
  

Section 4: Final activity (3 credits)

• ACC4106 Management Practice Evaluation in the Hospitality Industry
  

Section 5: Two internships (4 credits)

• STG2100 Internship 1 – Exploration of a Hospitality Business
• STG3100 Internship 2 – Supervision in a Hospitality Business
  

Recommended regular path (full-time)

NOTES:

• Some electives may not be offered every session.
• Each course lasts 45 hours, except for two courses taken during the internships (30 hours each).
• The ITHQ reserves the right to offer courses in French or English based on instructor availability. Note that approximately 50% of our courses are offered in French and 50% are offered in English.
• Students may submit their written assignments and write their exams in English or French as they wish, regardless of the language of instruction of the course.

Alternating work-study program:

• Two internship placements at a host company that are paid or unpaid (depending on the destination), one of which is international (675 hours over a period of 5 months each)
• Different applications at the ITHQ’s commercial facilities along with management simulations, meetings with hospitality professionals, industry tours, etc.

NOTE:

• Students must look for their own internship opportunities to find establishments that will let them get the most out of their experience based on their goals and background.
• The ITHQ will support you to make sure your internship experience is tailored to your skills and goals.

This program is for students and professionals from all over the world. To be admitted, you must meet the following criteria:

For applicants who have completed post-secondary studies in Quebec: 

• Hold a college diploma (DCS – R-Score cut-off of 24) that includes a course in math or accounting
  OR
  have completed at least 10 university-level curses (30 credits) before beginning the program and have completed a course in math or accounting
• Have a good command of the spoken and written languages of instruction (required language tests: level C1).

For applicants who have received their education in another Canadian province:

• Have a degree issued by a recognized educational institution outside of Quebec after at least 13 years of education or the equivalent and have completed the first year of a university program that includes the required math or accounting courses.
• Have a good command of the spoken and written languages of instruction (required language tests: level C1).

For applicants who have received education outside Canada:

• Hold a diploma issued by a recognized educational institution that is equivalent to a diploma of college studies or university degree and that includes a course in advanced mathematics or accounting.
• Have a good command of the spoken and written languages of instruction (required language tests: level C1).

Based on professional experience:

With management experience:

• Be at least 21 years old when starting the program.
• Have a minimum of one year of management experience in the hospitality sector.
• Have a good command of the spoken and written languages of instruction (required language tests: level C1).

Without management experience:

• Be at least 21 years old when starting the program.
• Have a minimum of one year of professional experience in the hospitality sector.
• Have a good command of the spoken and written languages of instruction (required language tests: level C1).

Refer to the table (121 KB) for a list of language tests recognized by the ITHQ and the required scores.

Notes:

• Applicants who meet all of the admission requirements and who only need to pass the language tests to complete their application may be granted conditional admission upon the submission of their test results no later than 6 weeks after the admission deadline.
• Applicants who meet all of the admission requirements except for the mathematics or accounting course may take this course in the first session of their program. Full admission will be conditional upon the completion of this requirement within the timeframe prescribed by the registrar’s office.
• The registrar may grant conditional admission within prescribed time limits for atypical candidate profiles.
• Refer to this guide for the equivalency of your education done outside Quebec (French only, for reference only).
• You cannot submit a request to have your academic credits recognized until after you have been formally accepted into the program. 

NOTES:

• Registration fees include administrative services, student association fees, a voluntary contribution to the ITHQ Foundation and civil liability insurance.
• Fees for internships and compulsory educational activities (including airfare, visa(s), accommodation, etc.) are the responsibility of students.
• Students may have additional expenses, i.e., to purchase books and course notes.
• Tuition fees for French and francophone Belgian citizens are the same as for Canadian residents who are not residents of Quebec. However, these students must pay the same new file charge as for all international students. 
• A fee of $50 applies for a comparative evaluation of studies done outside Quebec, if required.
• All fees are in Canadian dollars.
• The amounts indicated are subject to change without notice.
• Employers subject to the Act to promote workforce skills development and recognition are entitled to submit the cost of this training program as part of the 1% of total payroll that companies must invest in employee training.

Student financial aid (reserved for Quebec residents) is available under the Loans and Bursaries Program of the Ministère de l’Éducation et de l’Enseignement supérieur.

Some financial institutions also offer a student line of credit service for candidates admitted to this program.

If you like being with people, creating relationships, and being a positive force for those around you, the hospitality industry is for you. This applied management program, which is unique in Quebec, will let you access a wide range of positions in sectors such as hotels, food and beverage services, commercial recreational activities, conventions, travel and more broadly in any activity sector built on client services and the customer experience.

All of the management areas below refer to director, manager, administrator, coordinator, supervisor or assistant supervisor positions.

These positions exist in the six industries that have been prioritized by the program; however, many positions are also available in other industries (e.g., retail, health, manufacturing, etc.).

• Customer experience management
• Customer relations and partnership management
• Customer service management
• User services management (accommodation for the public)
• Accommodation management
• Hospitality services management
• Sales management
• Operations management
• Reception desk management
• Group and individual reception management
• Customer assistance, user assistance, after-sales service, complaint management
• Reception management
• Sales, customer service, luxury products management
• Corporate training management
• Business development management
• Leisure site, attraction, leisure centre, leisure facility management
• Resort management
• Residence management (public, educational or commercial sectors)
• Spa management
• Restaurant management
• Convention centre management
• Banquet management
• Corporate account management
• Housekeeping management
• Airline management
• Airport management

From the website of the CQRHT

• Skills for sales and customer service.
• Teamwork skills.
• Be independent, dynamic, honest, versatile.
• Interpersonal, organizational, leadership, and decision-making skills and a sense of initiative.
• Ability to communicate in multiple languages (at least French and English) and written and oral communication skills in at least French and English.
• Planning and human resources management skills (team management, conflict resolution, etc.).
• Ability to perform monetary transactions.
• Knowledge and application of labour standards and basic health and safety principles.
• Tolerance for stress and a good memory.
• Very good knowledge of the main tourist attractions of the local region.
• Mobility, flexibility, versatility, and availability.

To learn more about salaries and employment statistics, visit this site that provides labour market information (in French only)

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