Master the art of hospitality for a promising career

The ITHQ is launching the very first Applied Bachelor in Hospitality and Hotel Management (BAMgt). This bilingual work-study program will open the door to a management career in different hospitality sectors: accommodation, food and beverage services, commercial recreational activities, travel and transportation, conferences and attractions, and more!

What sets this program apart:

• Training focused on managing the customer and employee experience
• Practice-based teaching: management simulations, meetings with professionals in the field, visits with industry partners, etc.
• Equal number of courses offered in English and French
• Practical courses at the ITHQ’s hotel and restaurants
• Two internships, including an international placement
• Over 1300 hours of practical industry experience

By the end of the program, students will be able to:

• Hold management positions in a wide range of hospitality sectors: accommodation, food service, leisure, travel and transportation, and conventions and attractions  
• Demonstrate the soft skills required for hospitality management, particularly in high-end environments
• Understand and be able to align themselves with an organization’s strategic orientations
• Have a global vision of the company to define short-, medium- and long-term goals for their department
• Effectively manage their department’s operations in coordination with the company’s other services
• Analyze complex problems, recommend and implement innovative solutions related to human, material and financial management that are specific to the hospitality industry
• Understand and manage information resources in a secure, confidential and useful way
• Act in an ethical and socially responsible way in the community
• Function effectively in a context of diversity
• Develop your skills and advance your career

In addition to the Applied Bachelor in Hospitality and Hotel Management (94 credits), the ITHQ offers 4 short specialized programs in hospitality management.

If you have a DCS from the ITHQ, you can access the Applied Bachelor in Hospitality and Hotel Management and get your university degree in 2 years instead of 3 (some conditions apply)

After successfully completing all courses and internships of the program, you will be awarded an undergraduate degree in Applied management (BAMgt) – recognized by the ministère de l’Enseignement supérieur du Québec.

• Starts every year in the fall and winter
• Offered on a full-time or part-time basis
• Spread over 3 years full-time (8 consecutive sessions)
• Includes 2 mandatory internships of 675 hours (paid or unpaid, depending on the destination)

The program is divided into five sections that total 94 credits (30 three-credit courses and 2 two-credit internships): 

Section 1: Essential management knowledge (30 credits)

• CPT3101 Accounting and Performance Measurement
• FIN3000 Finance
• GOP2101 Operations in the Hospitality Industry
• GRH2101 Organizational Dynamics in the Hospitality Industry
• GRH2102 Introduction to Human Resources Management
• INN3101 Entrepreneurship
• MET2000 Methodology and Research Methods
• MKG2101 Product and Services Marketing
• MNG3101 Management and Leadership
• STI2000 Information System and Business Performance
  

Section 2: Knowledge specific to hospitality management (48 credits)

• ACC2101 Business Models and Environments of the Hospitality Industry
• ACC3102 Quality and Client Experience
• ACC4103 Current Topics and Issues in Hospitality Management
• ACC4104 Current Topics and Issues in Hotel Management
• CPT4102 Budget Processes and Operations
• DRT2101 Legal Frameworks of the Hospitality Industry
• DRT3102 Dynamics of Labour Relations
• GDP4100 Project Management and Hospitality Industries
• GOP2103 Security Management and Engineering in Hospitality Management
• GOP4104 Dashboards and Performance Evaluation
• GRH3103 Diversity, Cultures and Inclusion
• GRH3304 Engagement, Human Resources and Hospitality
• INN2102 Innovation and Hospitality Industries
• MNG3102 Stimulation of Business Resources in the Hospitality Industry
• MNG3104 Revenue Management and E-commerce in the Hospitality Industry
• MNG4103 Strategy and Performance in Hospitality Industries
  

Section 3: Electives – Choice of 3 courses from the following (9 credits)

• ACC2205 Gastronomy and Culinary Cultures
• GES2000 Current Topics and Issues Outside Quebec
• GOP2306 Dynamics of Event Planning and Banquets
• GOP3102 Optimization of Lodging and Food Service Processes
  
• GOP3205 Gourmet Restaurant Management
  
• MKG2103 Hospitality Establishments and Tourist Destination
  
• STI4301 Digital Transformation and Business Intelligence
  

Section 4: Final activity (3 credits)

• ACC4106 Management Practice Evaluation in the Hospitality Industry
  

Section 5: Two internships (4 credits)

• STG2100 Internship 1 – Exploration of a Hospitality Business
• STG3100 Internship 2 – Supervision in a Hospitality Business
  

Recommended path (full-time, starting in fall)

Alternating work-study program:

• Two 5-month paid or unpaid internships (675 hours each), including an international internship placement
• Practical applications at the ITHQ's commercial facilities

NOTE:

• Students must look for their own internship opportunities to find establishments that will let them get the most out of their experience based on their goals and background.
• The ITHQ will support you to make sure your internship experience is tailored to your skills and goals.

Applicants to this program who have a learning disability or impairment are eligible for a bursary to access post-secondary education.

If you like being with people, creating relationships, and being a positive force for those around you, the hospitality industry is for you. This applied management program, which is unique in Quebec, will let you access a wide range of positions in sectors such as hotels, food and beverage services, commercial recreational activities, conventions, travel and more broadly in any activity sector built on client services and the customer experience.

All of the management areas below refer to director, manager, administrator, coordinator, supervisor or assistant supervisor positions.

These positions exist in the six industries that have been prioritized by the program; however, many positions are also available in other industries (e.g., retail, health, manufacturing, etc.).

• Customer experience management
• Customer relations and partnership management
• Customer service management
• User services management (accommodation for the public)
• Accommodation management
• Hospitality services management
• Sales management
• Operations management
• Reception desk management
• Group and individual reception management
• Customer assistance, user assistance, after-sales service, complaint management
• Reception management
• Sales, customer service, luxury products management
• Corporate training management
• Business development management
• Leisure site, attraction, leisure centre, leisure facility management
• Resort management
• Residence management (public, educational or commercial sectors)
• Spa management
• Restaurant management
• Convention centre management
• Banquet management
• Corporate account management
• Housekeeping management
• Airline management
• Airport management

From the website of the CQRHT

• Skills for sales and customer service.
• Teamwork skills.
• Be independent, dynamic, honest, versatile.
• Interpersonal, organizational, leadership, and decision-making skills and a sense of initiative.
• Ability to communicate in multiple languages (at least French and English) and written and oral communication skills in at least French and English.
• Planning and human resources management skills (team management, conflict resolution, etc.).
• Ability to perform monetary transactions.
• Knowledge and application of labour standards and basic health and safety principles.
• Tolerance for stress and a good memory.
• Very good knowledge of the main tourist attractions of the local region.
• Mobility, flexibility, versatility, and availability.

To learn more about salaries and employment statistics, visit this site that provides labour market information (in French only)

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