ITHQ -- Curriculum - Advanced studies : Course summary

Curriculum /
Advanced studies : Course summary

COURSE SUMMARY (45 hours)

First term | Second term | Third term | Fourth term | Printable version
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FIRST TERM: THE HOTEL OPERATOR AND THE BUSINESS

1-1 Commercial aspect of the hotel industry

In this course, students become familiar with the structure of the hotel industry while taking into account its unique political, economic, technological, social and cultural aspects.

From a the hotel operator's perspective, students explore the dynamics that guide the various stakeholders in this industry and situate the field's development through traditions and innovations.

Students also develops a methodology to quickly find sources of information on a hotel's commercial environment, regardless of its location.
(Course offered in English)

1-2 The hotel business and how it works — The hotel as a business establishment

During this course, student explore various work organization methods used in hotels, based on the range of products and services they offer and their specific strategies.

From a hotel manager's perspective, students must determine the business's internal operating procedures based on the complexity of the service process and the organization's target quality level.

Students examine internal hotel operations by considering the human, material and financial resources on which they depend to meet the expectations of various stakeholders.
(Course offered in English)

1-3 Managerial accounting and hotel operations

In this course, students report the revenue and expenses of various hotel services, taking into account the budget practices and accounting tools used in the industry.

Upon completion of this course, students will be able to present a hotel department's financial results and to justify them.
(Course offered in French)

1-4 Developing leadership skills

In this course, students learn how to become a leader. Taking into account the business's various organizational structures and culture, they develop leadership skills within the context of decision making.
(Course offered in French and English)

1-5 Managing rooms division operations

In this course, students develop managerial approaches to run the daily activities of the reception desk, housekeeping or any other service offered in the rooms division sector.

Upon completion of this course, students will be able to evaluate the work processes for a hotel's daily rooms division operations, based on its quality standards, work organization and budget framework. To do so, they must master the service processes and techniques pertaining to the arrival and departure of clients, maintenance activities and other types services offered to clients.
(Course offered in English)

1-6 Managing food service operations

In this course, students develop managerial techniques to run the daily activities of the kitchen, dining room, bar or any other point of service in a hotel.

Upon completion of this course, students will be able to evaluate the work processes for a hotel's daily food service operations, based on its quality standards, work organization and budget framework. To do so, they must master the work processes pertaining to food production and distribution.
(Course offered in French)

1-7 Strategic management in acquiring goods and services

In this course, students evaluate the role of outsourcing in the cost structure of the goods and services offered by a hotel, based on the desired added value, quality control levels and competencies found within the organization.

They develop their ability to analyze acquisition methods for the goods and services needed within the context of a hotel's daily operations, and within the context of activities for managing the establishment's human, commercial, financial and information systems resources.

Upon completion of this course, students will be able to propose various types of contractual agreements between a hotel and its suppliers in order to purchase goods and services.
(Course offered in English)

1-8 Improving interpersonal skills

In this course, students recognize various individuals' various profiles and needs, whether they be employees, clients, co-workers or stakeholders outside the hotel.

They will thus be able to adapt their speaking and writing techniques, tailor their speech to their audience, and ultimately, maximize their impact.

From a hotel manager's perspective, students will be able to apply an effective intervention strategy during routine encounters, crisis situations, conflicts or negotiations.
(Course offered in French)

1-9 Optimizing the employee experience

In this course, students apply management techniques in order to develop employees' full potential.

Students will be able to adopt a proactive approach in a new employee's integration process or current employees' development activities by drawing on effective communication techniques, and group dynamics and mobilization techniques tailored to their work place.
(Course offered in French)

1-10 Introduction to the management of hotel technological tools

In this course, students analyze the integration of a hotel's various technological tools into daily operations management and the decision-making processes of managers.

Students will be able to differentiate the various hardware components of systems, hotel management and business programs, interfaces, databases and configuration activities used within the hotel.

They will thus have acquired the skills needed to successfully combine the technological integration and commercial performance of a hotel.
(Course offered in English)

Last modification: 2010-06-01