Since July of 2012, all travel agency professionals in Québec must pass an exam in order to work in their field. The Centre d’expertise has devised a manual containing all the necessary information for passing the exam and obtaining the Travel Counsellor and Manager Certification from the Office de la protection du consommateur ( OPC), the Office responsible for ensuring application of the Travel Agents Act.
The Centre d'expertise offers travel professionals complementary tools (optional) enabling them to better prepare for the OPC’s exam.
The Centre d'expertise is responsible for administering exams for obtaining certificates from the OPC.
Travel counsellors and managers of travel agencies will receive different exam versions.
For travel counsellors
The exam consists of 35 questions. To earn the passing grade of 65%, 23 of the questions must be correctly answered.
Cost: $55 (taxes extra)
For travel agency managers
The exam consists of 50 questions. To earn the passing grade of 70%, 35 of the questions must be correctly answered.
Cost: $73 (taxes extra)
Results will be available 10 days after the exam, on participants’ ITHQ accounts.
Registration for exams must be done on-line. No registrations will be accepted via e-mail or phone.
To view exam results login with your user id (CCV number) and password.
Results will be posted within 10 days of writing the exam.
Certificates are delivered by the Office de la protection du consommateur.